Archive | Business Frustrations

“You’re Not Cheap!”

I recently attended a meeting with an attorney, who is a client of mine, and the attorney’s client, the person who paid for my services. It is rare in my world of jury/trial consulting to attend a meeting that involves the “end client,” that is, the party to the litigation, as opposed to his/her/its attorney. […]

Continue Reading

Melissa was still laughing about this encounter when she returned from this meeting. We both chuckled about it after she shared it. She is clearly not cheap. I can attest to that! But, in the context of business, we have never had the goal of being cheap. We are often not the most expensive trial […]

Continue Reading

“You’re Making Me Look Bad” (Because I Didn’t Read the Contract)

More often than one may think, I’ve been told by attorneys, who are the majority of our clients, that they never read our contract. This usually emerges when some detail “surprises” them. Yes, they received and later signed the contract to authorize our work. Yet, they often indicate that they did not see or understand […]

Continue Reading

It has been my experience, more often than not, when someone says “You’re making me look bad,” it is actually the case that the person saying this is making himself/herself look bad. Think about it. How many times has someone else made you look bad? Looking bad is something most people can do on their […]

Continue Reading

Not Telling Client About Proposal

Some of these posts are prompted by the puzzling events which occur when operating a business, especially one with high stakes, with litigious people, and the stressors of succeeding when facing tremendous pressure and challenges. I recently met with an attorney who asked me to meet with him about a case and ultimately requested a […]

Continue Reading

Just when David and I think we have “been there,” “done that,” or “heard everything,” a new client dilemma surfaces. Never, in all the years (almost 3 decades, in fact!) I have worked as a trial/jury consultant have I known about an attorney who was a prospective client, after requesting both a meeting and detailed […]

Continue Reading

The meaning of R.S.V.P.

A Point of View

Melissa Pigott, Ph.D.

On May 8, 2018

Category: Business Frustrations, Careers, Common Courtesy, Getting Through Life and Work, Life Outside of Work, Work-Life

I mentioned in a previous post that many people with whom I am in contact fail to return phone calls, reply to emails, or thank me for things. Related to these discourteous behaviors is the failure to R.S.V.P. to an invitation. In the event the reader does not know the meaning of “R.S.V.P.,” it is […]

Continue Reading

Another View

David H. Fauss, M.S.M.

On May 8, 2018

Category: Business Frustrations, Careers, Common Courtesy, Getting Through Life and Work, Life Outside of Work, Work-Life

The party which prompted this post was a few months ago, but this seems to be a timeless topic. Just this week, I read a discussion of the failure of people to R.S.V.P. in a nationally syndicated advice column. It is such a pervasive issue that the advice columnist just said “accept it” and advised […]

Continue Reading

Return calls, Reply to emails, Be courteous

Many things in the lives of adults are related to the way in which we were brought up as children. If, for example, someone was taught by his/her parents to prefer Fords over Chevys, or to cheer for the Pittsburgh Pirates instead of the Boston Red Sox, these long standing habits are likely to be […]

Continue Reading

Melissa approaches the topic of “Return calls, Reply to emails, Be courteous” as an etiquette issue, and it is. Working for and with trial lawyers is challenging, sometimes. The general public’s impression of attorneys is not always the most favorable, to put it simply. The perceived lack of courtesy may explain part of that. And, […]

Continue Reading

Dialing for Dollars

Part of my job operating a small business is marketing; part of that marketing effort involves making sales calls. I think most business people, small or large, can relate. It (the business) is (almost) all about the marketing. Some of these are to “friendlies” – that is, past clients or contacts. Some of these calls […]

Continue Reading

In our business, sales and marketing calls are a fact of life. I daresay I have spent more time during my career in marketing/sales pursuits than in doing any other task. If there is no marketing, in fact, there will be no work for anyone at Magnus to perform. Over the years we have been […]

Continue Reading

Rewards/Reinforcement

Learning about the relationship of environmental events and behavior is known in psychology as instrumental conditioning. Instrumental conditioning has been studied extensively since the late 1800s, when a psychologist named Dr. E. L. Thorndike devised the “law of effect.” The law of effect, in its simplistic form, is a successful behavior will increase the probability […]

Continue Reading

Over our many years in business, we have used rewards in the form of bonuses or gifts to employees for jobs well done. These have taken various forms, whether end of year/holiday bonuses or a bonus for a research day completed well, as well as other forms, like gift cards for dinners or weekend getaways. […]

Continue Reading

Cars and Errands and Challenges

The life – work balance thing hit home again this past week when, during a period during when our work load is high, that is, we’re busy and Melissa’s schedule is very full, “life” intervened. First, my car acted up – turns out it needed a software upgrade (pretty hard to imagine) – but it […]

Continue Reading

As usual, David’s post has reminded me of song lyrics. In “Beautiful Boy,” by John Lennon, there is a line that says: Life is what happens when you’re busy making other plans. How true! Just when we think we have our lives neatly organized and compartmentalized, something unexpected happens, causing us to adapt to our […]

Continue Reading

Square Peg, Round Hole

A Point of View

David H. Fauss, M.S.M.

On February 15, 2018

Category: Business Frustrations, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Small Business Success

I’ve previously posted about my recent experiences in the JMI Small Business program and a takeaway I had from one of the sessions is how often small business owners “don’t fit the profile.” The problem relates to how we small business owners so often can’t answer the questions on the form like a “normal person” […]

Continue Reading

Another View

Melissa Pigott, Ph.D.

On February 15, 2018

Category: Business Frustrations, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Small Business Success

David and I lament about our inability to answer trite questions in ways that satisfy unimaginative questioners. For example, when a banker or other financial person asks, “How much money do you earn?” I attempt to explain I cannot answer without being asked “When?” because my job is such that, last week, I earned absolutely […]

Continue Reading

DON’T SPEND TIME WITH JERKS

Due to the PG rated content of posts on the Magnus Insights blog, I changed the last word of the title of this post from what it used to say to “jerks.” “Jerks” is, perhaps, not as colorful as the word I originally used in the title, however, it is less likely to offend the […]

Continue Reading

Lest it seem that Melissa is singling anyone out in my family, she has also been selective in time spent with people on her side of the family, and its extensive, extended, branches. In fact, I think she started her selectivity with them. And, then with some friends who seemed to be unidirectional friends. It […]

Continue Reading

Powered by: BARD Marketing