Archive | Business Frustrations

Feed the Photographer

Many years ago, my first career path was photography. I specialized in corporate media, including annual reports, public relations, event coverage, portraits, families (including a few dogs – the 4 legged kind) and I photographed quite a few weddings. Photographing a wedding is unique when compared to most of these other types of photography. But, […]

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Let’s face it. Some people are thoughtless. Withholding food from someone is rude, slightly mean, and for some people, can be dangerous. Many of my friends are professional musicians who, like David when he worked as a professional photographer, often work while others are having fun. I have heard countless stories from my musician friends […]

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Cindy’s Question

We recently experienced one of our worst nightmares in our trial consulting business. A case on which we had been working for many months, and for which we had been planning a large scale mock trial, settled a few weeks before the mock trial was scheduled. I’m sure it was a good result for the […]

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The expression, “easy come, easy go” has no applicability to the situation David just described when we have been preliminary retained for a case that will bring in sizable revenue, only to have it cancel due to the settlement of the case. Although we always charge a sizable portion of our fees as a retainer, […]

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Hotel Fires Reveal Personalities

I have been traveling for work, and, therefore, staying in hotels across the USA, for many years. I have lost count of the number of nights I have spent in hotels, however, I know this number must be in the thousands by now. I have a “been there, done that” attitude when it comes to […]

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Melissa’s travels for work are far greater than mine, yet, on one occasion, she and I were together when the fire alarm sounded. Fortunately, we were in a much warmer climate and our response to the alarm had the benefit of learning from her prior experience. We dressed for the weather, which though warm, was […]

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We can find Another Driver, but we can’t Replace Me

On a recent Sunday morning, David and I, along with a Magnus staff member, were on the way to the Miami airport for a very early flight to the destination where our research project was scheduled the next day. We always try to arrive on site the day before our research projects, due to the […]

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The adage “the show must go on” is one for which we can prepare, but the reality is that, without the lead singer, it won’t be the same. Clients pay considerable amounts of money for the presence of our “lead singer.” (Well, actually, Melissa is a bass player who is happy to be in the […]

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Plan B isn’t All Bad

Plan B carries a connotation that it is second best and, therefore, less desirable than Plan A. I guess it is, by definition, but that’s a bad rap as sometimes Plan B turns out just fine. Sometimes, it’s probably better. A few weeks ago while in a somewhat unfamiliar small town for a trial, Melissa […]

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I have a luggage tag that says, “I live my life according to Plan B.” I have found that life isn’t always as neat and tidy as I would prefer. Because of the nature of my job and its ever changing priorities due to fluctuating trial dates of multiple attorneys, I have learned to go […]

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Priorities as Hot Potatoes

I was recently thinking about how our report production process resembles the childhood game of Hot Potato. That’s the game where a group of children passes a hot potato, or some other object, with music playing. When the music stops, someone is left holding the hot potato. Kind of like musical chairs, without walking around […]

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I must admit that I enjoy playing “hot potato” as it relates to the process of preparing a report on behalf of a client far more than I enjoyed playing the game as a child (for that matter, the game of musical chairs was not for me, either). The concept of hot potato or passing […]

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Is your consultant qualified? How do you know?

A story in the news this election season reminded me of the relevance of this topic. A candidate for the Florida House of Representatives was “outed” for reporting she had a college degree that she could not have had – the university she reported having attended never offered the degree shown on her (fake) diploma, […]

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I have decided to adopt the writing style of the famous author, Carl Hiaassen, for my part of David’s post. For those readers of our blogs who aren’t familiar with Carl Hiaassen, I will provide a brief introduction. Carl Hiaassen is an author who has written more than 20 books, as well as a long […]

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I don’t know what you do – don’t assume you know what I do

A frustration I’ve had over the years is when an attorney, a claims adjuster, a paralegal, or even a vendor of ours acts as though he/she knows how to do my job, our job. I’ll never forget the story Melissa, and others on our consulting team, told me of a case for which I was […]

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I have never understood why someone who “knows it all” bothers to retain my services, thereby paying for my expertise. After all, if one truly knows everything there is to know, what could be the benefit derived from paying someone to find out something already known? Wouldn’t it be better to merely bask in one’s […]

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The problem isn’t the problem. The problem is the response.

A Point of View

David H. Fauss, M.S.M.

On November 1, 2018

Category: Business Frustrations, Getting the Job Done, Managing Employees, Small Business Success

Stuff happens (you may have seen this phrase as a bumper sticker with a different “S” word). That’s right, things happen. Lightning strikes. Gremlins materialize. In our trial consulting work, there are frequent technical issues that lead to problems. With competent staff, they are kept to a minimum, but there are times when, for example, […]

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Another View

Melissa Pigott, Ph.D.

On November 1, 2018

Category: Business Frustrations, Getting the Job Done, Managing Employees, Small Business Success

Things can, and do, go wrong. People have bad days. Machines break (particularly, my computer, when I seem to need it the most!). Glitches happen to supposedly “foolproof” plans. Living life according to Plan B, and sometimes, Plan C, is part of most people’s everyday existence. What differentiates us is the way in which we […]

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When will you arrive and when will you leave

I am a busy person. I live “life in the fast lane.” Or, as the late, great, B B King famously said, “I’m pretty fast myself.” As a result of having too many things to do in too short a time, I am very time oriented. When someone is coming to visit me, I want […]

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I think that, to those of us whose schedules stay pretty full, and who are planners in general, knowing important details seems normal to us. We always try to communicate details when visiting or staying with others so that they can plan as necessary. But, over the years, we’ve frequently experienced times when we expect […]

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