Archive | Business Frustrations

Either you are wrong or I am right. Part 2: Clients

As I was writing the post, “Either you are wrong or I am right,” I thought that, like the album title from which it came, About Face (by David Gilmour) there are perhaps more than 1 way to contemplate this lyric. In the first post I wrote about the implications of behaving, in a personal […]

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I admit to being frustrated by some clients’ insistence that they know everything there is to know, including in an area in which they have zero expertise.  However, I am somewhat entertained by their willingness to set themselves up for failure, when something happens to disprove their incorrect assumptions, and I usually ask them to […]

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Dun & Bradstreet

A Point of View

David H. Fauss, M.S.M.

On January 14, 2016

Category: Business Frustrations, Small Business Success

Dun & Bradstreet is a familiar name within the business world. I really don’t know much about D&B, but not long after being in business I was told I needed a D&B DUNS#. I think it must have been needed for some government related work we were doing. The process to register for it was […]

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Another View

Melissa Pigott, Ph.D.

On January 14, 2016

Category: Business Frustrations, Small Business Success

Dun & Bradstreet is not a familiar entity for many people, including me, who are not “business types” like my partner.  In fact, in order to be able to write my part of this post, I had to ask David to explain the purpose of Dun & Bradstreet to me.  My familiarity with certain large […]

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Organize & Label The Equipment

My years working as a photographer taught me many lessons, some I learned on my own, some I learned from others. I’ve written about one of my photography mentors, Jon Peters, but he was a mentor about small business as much as anything. He also loved his label maker. He labeled everything and numbered duplicate […]

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I am an extremely organized person.  I believe one of the keys to my success is my level of organization.  I like my office to be organized, including all of the equipment I co-own with my spouse/business partner, so that it can easily be accounted for.  We take inventory of all our office supplies and […]

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Watch how many paper clips they buy

Building on my recent post about employees’ shopping issues, I am adding another scenario that has never faded from memory. Again, some things seem so obvious to me, but alas, they are not really obvious to everyone. Many years ago, some of our promotional materials were held together using a paperclip. Because this clip was […]

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David and I evidently harbor strong resentments against some former employees, particularly those who have wasted our time, money, or both.  I am saying this because, years later, we both remember having spent too much money for, of all things, paperclips!  Not only did we waste money on paperclips, but we also had another employee […]

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Shop price – Employees probably won’t

Having run my own photography business, mostly by myself, I co-founded Magnus with one of my roles being managing the business and staff on administrative tasks. This includes shopping to buy everything from computers, video cameras, to pens and paper. We ran Magnus without employees for a couple of years and I knew the price […]

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It is a fact of owning a small business that some employees “get it” and some do not.  When it comes to buying things, I always remind Magnus’ employees to look around at everything in the office.  Everything, that is 100% of what they see, was bought by David and me.  There is nothing, absolutely […]

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Think before you speak.

A Point of View

David H. Fauss, M.S.M.

On November 19, 2015

Category: Business Frustrations, Careers, Common Courtesy, Employment, Getting the Job Done, Managing Employees, Small Business Success

Think before you speak. This is an old adage that resonates loudly when managing employees. Two examples of the failure of employees have haunted us for years. The first was with our first employee. She was caught off guard when an attorney/client asked her, after discussing Melissa’s academic background with Melissa, “What’s your background?” Mindlessly, […]

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Another View

Melissa Pigott, Ph.D.

On November 19, 2015

Category: Business Frustrations, Careers, Common Courtesy, Employment, Getting the Job Done, Managing Employees, Small Business Success

I suppose there is a time in many girls’ and women’s lives when they dream of becoming a princess.  Unfortunately, however, few people ever realize their princess dream, such that, at some point, they are living in a fantasy world if they persist in their search for Prince Charming.  (As an aside, I have met […]

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Apologize, take ownership, fix it – say I’m sorry

Mistakes happen. In our trial consulting work, some of the tasks employees must undertake are technical and sometimes difficult. Some tasks are more routine, but nonetheless, due to inexperience, careless work efforts, or for reasons beyond anyone’s control, mistakes happen. That is a given. But, how employees react when informed about the problem varies tremendously. […]

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When did apologies cease to exist?  And, by “apology,” I don’t mean saying “Sorry” instead of “Excuse me” when bumping into someone in the grocery store.  When referring to apologies, I mean owning up to one’s mistake, taking positive steps to ensure it is corrected, and being proactive in ensuring the mistake will never happen […]

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“I cry when something bad happens.” Really?

A Point of View

David H. Fauss, M.S.M.

On October 29, 2015

Category: Business Frustrations, Careers, Employment, Getting the Job Done, Getting Through Life and Work, Managing Employees

We have long asked prospective employees what they do when they encounter a work crisis, when something goes drastically wrong, and when the pressure is on them to fix it. Some candidates report that they have never faced a crisis; these candidates are mostly those who are interviewing for their first job. Most of us […]

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Another View

Melissa Pigott, Ph.D.

On October 29, 2015

Category: Business Frustrations, Careers, Employment, Getting the Job Done, Getting Through Life and Work, Managing Employees

As regular readers of David’s and my posts certainly know, David’s favorite band is RUSH. There is an album, released by RUSH in 1984, entitled “Grace Under Pressure.” This expression, having grace under pressure, is something that is required of everyone who works for Magnus. Inevitably, during a mock trial or other research day, something […]

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Get over it

A Point of View

Melissa Pigott, Ph.D.

On October 27, 2015

Category: Business Frustrations, Business personalities, Careers, Getting the Job Done, Getting Through Life and Work

As with many things in my life, this post contains a musical reference, the title of a song by The Eagles. “Get Over It” says a lot of things to a lot of people, but to me, getting over it, whatever it may be, is an important part of moving through life in a forward […]

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Another View

David H. Fauss, M.S.M.

On October 27, 2015

Category: Business Frustrations, Business personalities, Careers, Getting the Job Done, Getting Through Life and Work

It is not always easy for me to just “get over it.” Things that I’ve worked to “get” have not always worked out regardless of effort expended and it can be devastating for things to work out differently than I would have liked. But, the beat goes on, and we have to move on. Sometimes […]

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Quittin’ time

A Point of View

David H. Fauss, M.S.M.

On October 22, 2015

Category: Business Frustrations, Careers, Employment, Getting the Job Done, Managing Employees, Small Business Success, Work-Life

When working in the office, that is, when we are not working a “research day” conducting a mock trial or focus group, we work “normal” hours – 8 hour days. For a time, we had employees who only worked in the office and those who also worked in the field. It became apparent after a […]

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Another View

Melissa Pigott, Ph.D.

On October 22, 2015

Category: Business Frustrations, Careers, Employment, Getting the Job Done, Managing Employees, Small Business Success, Work-Life

Quitting time is, in my world, not a time of day but a time that depends on the amount of work to be done. If work remains to be completed after “the end of business,” “closing time,” or any other pre-defined hour, then I finish it. Furthermore, I expect my employees to finish their work, […]

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