Someone told me long ago that he lacked the personality characteristic to be able to tolerate performing mundane tasks, including dealing with automated telephone systems; working out problems with a bank; balancing a checkbook; etc. I share this absence of the personality trait that obviously includes having patience to handle being placed on hold for […]
It’s not easy being OK to Handle. I think we’ve written about that story before. But, in the recent example, I was dealing with one of our banks. I don’t enjoy that kind of experience, but I know I can get through it; I have to. Melissa could not. I just have to persevere. This […]