Archive | Business Relationships

Things We Can’t Charge to Clients

David’s mother, my dear mother-in-law, is such a nice, kind, compassionate person that the worst thing I have ever heard her say about someone or a situation is that he/she/it, it is “interesting.” When I say something or someone is “interesting,” I am using the word as it is typically used, to imply someone or […]

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Lest any client read this and think they have been charged for items #1 to 7, rest assured that, when compiling a bill, the charges are reviewed by me. I am pretty sure I’ve caught it when employees have attempted to slide something by in this regard. But, it has amazed me that these employees […]

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Blaming Me for Others’ Mistakes

I make mistakes. Everyone does! But, while everyone makes mistakes, not everyone admits having done so. In fact, some people excel in blaming other people for their mistakes, in an attempt to avoid accepting responsibility for the negative consequences of their actions. Recent events in my office prompted this post. As almost everyone who works […]

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In my opinion, in the scenario which Melissa describes, the situation was not so much blaming her specifically, but her/us as a company, for having a tangled, cobbled together computer system that evolved over the past 25 years of so we’ve been in business.  We/she had, and have, some specific ways we want things to […]

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“I love you” daily

Don’t take things, or people, for granted. Someone we love may be here today but gone tomorrow and once someone is gone, there are no “do overs.” Sometimes, it’s the little things in life that go a long way. Saying “I love you” to one’s life partner, spouse, children, and close family and friends is […]

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My days when Melissa and I are together usually by start hearing her say “I love you” – largely because Melissa is more quickly alert in the morning than I am.  And, together or apart, now more than ever with our communication devices, communicating is easier than ever.  Thinking back over the years of our […]

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Gender Barriers

Recently an article appeared on the front page of the Sunday New York Times entitled “When Job Puts Sexes Together, Workers Cringe.” Great title – it called out for the story to be read. But, Melissa, who read it first, and I found the story shocking in terms of the data it reported. The data […]

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The article from the New York Times that is the subject of this post appeared on page 1 on Sunday, July 2, 2017. The title intrigued me with its implication regarding workers cringing when working with opposite sex co-workers. My first impression was that the article’s focus was on occupations that were traditionally male, such […]

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Similarities and Shared Challenges: JMI comparison

As I’ve posted previously, I had the honor of being selected to participate in a “continuing education” program recently.  The program was the Small Business Executive Program, sponsored by the Jim Moran Institute for Global Entrepreneurship of the Florida State University College of Business.  The program was 9 full program days over 3 months and […]

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In David’s role as the business person in our company, he attends numerous networking functions, meetings with prospective clients, and programs such as the recent Jim Moran Institute for Global Entrepreneurship. David has learned many things about operating our business, Magnus, from the people with whom he has interacted while attending these meetings. I am […]

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When to memorize

There are many things in life that do not require memorization, such as complicated mathematical and statistical formulas that can be looked up or nowadays, calculated by a computer. In addition, there are some things that used to be memorized by most people, such as frequently dialed telephone numbers, which are now programmed into speed […]

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I once took a memory class in Jacksonville, Florida by a local memory expert named John Currie. Currie gave seminars on memorizing things, especially names and faces. His “trick” was to suggest that one form a picture using the name as tied to the face. I found this trick moderately helpful; I was not as […]

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“No thanks” to Bad Clients

The older I get, the more I choose to spend time with nice people and the less time I choose to spend with mean people. My philosophy has evolved to include family members, spouses of family members, friends, spouses of friends, and clients. Even though clients, unlike the other categories of people I have listed, […]

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We are fortunate that we have encountered only a few clients who are so abusive as to be the bad ones Melissa described.  The worst one we have encountered was a scorched earth litigator, but in his world, this extended to even include everyone on his team – and to us.  But, his true self […]

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Clients are People Too

Clients are people too.  I repeat, clients are people too.  This may seem obvious to the astute reader, however, there have been many occasions on which I have had to remind my staff to treat our clients like people, instead of merely treating them like clients.  Magnus’ clients are high powered attorneys, insurance adjusters, risk […]

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On a research day it is a bit of a toss up who the most important people in the room are. The participants, i.e., mock jurors are critical to our projects. Without them we cannot do our work. But, without the clients, we have no work to do. Our support staff usually is comfortable with […]

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Sales 101 – Learn Names

Many principles of sales and marketing have origins in social psychology. One of the most basic principles involved in being a good salesperson is learning the name of a potential customer, then saying the person’s name during conversations, as a way of building rapport. For example, every competent car salesperson asks the name of everyone […]

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Another of our posts has been about mind games and I would have to say that the story that concluded Melissa’s post about knowing names involved a bit of a mind game on her part. I saw it coming – the person we were meeting with did not. There were several ways he could have […]

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Telling the end client they need a new attorney

A Point of View

David H. Fauss, M.S.M.

On September 15, 2016

Category: Business Frustrations, Business Relationships, Getting the Job Done, Litigation Tips, Trial Consulting

One of the strangest outcomes of mock jury research is the realization, and documentation, that the attorney for whom we were working was not up to the challenge. Though we never anticipated this would occur, it has. And, it has happened more than once. The first time I recall this happening was when we were […]

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Another View

Melissa Pigott, Ph.D.

On September 15, 2016

Category: Business Frustrations, Business Relationships, Getting the Job Done, Litigation Tips, Trial Consulting

The majority of Magnus’ clients are attorneys who have super sized egos. Some of our clients’ egos are well deserved, in that they are stellar advocates on behalf of their clients. Other attorneys seem to have a self conception that does not match their accomplishments. (I am well aware this happens among people in other […]

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