Archive | Business Relationships

Gender Barriers

Recently an article appeared on the front page of the Sunday New York Times entitled “When Job Puts Sexes Together, Workers Cringe.” Great title – it called out for the story to be read. But, Melissa, who read it first, and I found the story shocking in terms of the data it reported. The data […]

Continue Reading

The article from the New York Times that is the subject of this post appeared on page 1 on Sunday, July 2, 2017. The title intrigued me with its implication regarding workers cringing when working with opposite sex co-workers. My first impression was that the article’s focus was on occupations that were traditionally male, such […]

Continue Reading

Similarities and Shared Challenges: JMI comparison

As I’ve posted previously, I had the honor of being selected to participate in a “continuing education” program recently.  The program was the Small Business Executive Program, sponsored by the Jim Moran Institute for Global Entrepreneurship of the Florida State University College of Business.  The program was 9 full program days over 3 months and […]

Continue Reading

In David’s role as the business person in our company, he attends numerous networking functions, meetings with prospective clients, and programs such as the recent Jim Moran Institute for Global Entrepreneurship. David has learned many things about operating our business, Magnus, from the people with whom he has interacted while attending these meetings. I am […]

Continue Reading

When to memorize

There are many things in life that do not require memorization, such as complicated mathematical and statistical formulas that can be looked up or nowadays, calculated by a computer. In addition, there are some things that used to be memorized by most people, such as frequently dialed telephone numbers, which are now programmed into speed […]

Continue Reading

I once took a memory class in Jacksonville, Florida by a local memory expert named John Currie. Currie gave seminars on memorizing things, especially names and faces. His “trick” was to suggest that one form a picture using the name as tied to the face. I found this trick moderately helpful; I was not as […]

Continue Reading

“No thanks” to Bad Clients

The older I get, the more I choose to spend time with nice people and the less time I choose to spend with mean people. My philosophy has evolved to include family members, spouses of family members, friends, spouses of friends, and clients. Even though clients, unlike the other categories of people I have listed, […]

Continue Reading

We are fortunate that we have encountered only a few clients who are so abusive as to be the bad ones Melissa described.  The worst one we have encountered was a scorched earth litigator, but in his world, this extended to even include everyone on his team – and to us.  But, his true self […]

Continue Reading

Clients are People Too

Clients are people too.  I repeat, clients are people too.  This may seem obvious to the astute reader, however, there have been many occasions on which I have had to remind my staff to treat our clients like people, instead of merely treating them like clients.  Magnus’ clients are high powered attorneys, insurance adjusters, risk […]

Continue Reading

On a research day it is a bit of a toss up who the most important people in the room are. The participants, i.e., mock jurors are critical to our projects. Without them we cannot do our work. But, without the clients, we have no work to do. Our support staff usually is comfortable with […]

Continue Reading

Sales 101 – Learn Names

Many principles of sales and marketing have origins in social psychology. One of the most basic principles involved in being a good salesperson is learning the name of a potential customer, then saying the person’s name during conversations, as a way of building rapport. For example, every competent car salesperson asks the name of everyone […]

Continue Reading

Another of our posts has been about mind games and I would have to say that the story that concluded Melissa’s post about knowing names involved a bit of a mind game on her part. I saw it coming – the person we were meeting with did not. There were several ways he could have […]

Continue Reading

Telling the end client they need a new attorney

A Point of View

David H. Fauss, M.S.M.

On September 15, 2016

Category: Business Frustrations, Business Relationships, Getting the Job Done, Litigation Tips, Trial Consulting

One of the strangest outcomes of mock jury research is the realization, and documentation, that the attorney for whom we were working was not up to the challenge. Though we never anticipated this would occur, it has. And, it has happened more than once. The first time I recall this happening was when we were […]

Continue Reading

Another View

Melissa Pigott, Ph.D.

On September 15, 2016

Category: Business Frustrations, Business Relationships, Getting the Job Done, Litigation Tips, Trial Consulting

The majority of Magnus’ clients are attorneys who have super sized egos. Some of our clients’ egos are well deserved, in that they are stellar advocates on behalf of their clients. Other attorneys seem to have a self conception that does not match their accomplishments. (I am well aware this happens among people in other […]

Continue Reading

Do what you say

As a follow up to a post in which I quoted a line from Jimmy Buffett’s song, “Clichés,” “Say what you mean and mean what you say,” I will add another thought, “Do what you say.” Many people talk about doing something, but when it comes down to actually accomplishing what they have talked about, […]

Continue Reading

This is a topic Melissa initiated – that’s how these posts work. One of us generates the topic and then becomes the first author/blogger. The first author writes what ends up in the left column of the post, the second author then responds. Many times the right column posts follows or expands upon the left […]

Continue Reading

Best friend(s)

Throughout my life, I have been fortunate to have many friends. In fact, due to the vast age difference between my two older brothers and me, I have friendships that have strong bonds that most people usually associate with family members. Among my friends there are a few extraordinary people whom I consider my “best […]

Continue Reading

Starting at the end of Melissa’s post I’ll say it is great to have her as my bestie. As we have written this blog it has been interesting to see how we have different perspectives sometimes, but have a common bond, and a perspective on life and work. I’m not sure it would be possible […]

Continue Reading

Hiring Expertise

A recent client encounter prompts this post.  The client was requesting what we refer to as a “proposal” for mock jury research.  She repeatedly called it a “bid” and I guess it is.  It is (unfortunately) increasingly common that clients seek competitive bids.  And, while I understand this, and do the same for some minor […]

Continue Reading

From the earliest days of co-owning Magnus with David, it has never been our desire to be the cheapest provider of any research or consulting service we provide. It is acceptable, in my view, to provide high quality work at a reasonable/fair price, but being the low cost bidder is not something to which I […]

Continue Reading

Powered by: BARD Marketing