Archive | Business Relationships

“No thanks” to Bad Clients

The older I get, the more I choose to spend time with nice people and the less time I choose to spend with mean people. My philosophy has evolved to include family members, spouses of family members, friends, spouses of friends, and clients. Even though clients, unlike the other categories of people I have listed, […]

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We are fortunate that we have encountered only a few clients who are so abusive as to be the bad ones Melissa described.  The worst one we have encountered was a scorched earth litigator, but in his world, this extended to even include everyone on his team – and to us.  But, his true self […]

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Clients are People Too

Clients are people too.  I repeat, clients are people too.  This may seem obvious to the astute reader, however, there have been many occasions on which I have had to remind my staff to treat our clients like people, instead of merely treating them like clients.  Magnus’ clients are high powered attorneys, insurance adjusters, risk […]

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On a research day it is a bit of a toss up who the most important people in the room are. The participants, i.e., mock jurors are critical to our projects. Without them we cannot do our work. But, without the clients, we have no work to do. Our support staff usually is comfortable with […]

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Sales 101 – Learn Names

Many principles of sales and marketing have origins in social psychology. One of the most basic principles involved in being a good salesperson is learning the name of a potential customer, then saying the person’s name during conversations, as a way of building rapport. For example, every competent car salesperson asks the name of everyone […]

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Another of our posts has been about mind games and I would have to say that the story that concluded Melissa’s post about knowing names involved a bit of a mind game on her part. I saw it coming – the person we were meeting with did not. There were several ways he could have […]

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Telling the end client they need a new attorney

A Point of View

David H. Fauss, M.S.M.

On September 15, 2016

Category: Business Frustrations, Business Relationships, Getting the Job Done, Litigation Tips, Trial Consulting

One of the strangest outcomes of mock jury research is the realization, and documentation, that the attorney for whom we were working was not up to the challenge. Though we never anticipated this would occur, it has. And, it has happened more than once. The first time I recall this happening was when we were […]

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Another View

Melissa Pigott, Ph.D.

On September 15, 2016

Category: Business Frustrations, Business Relationships, Getting the Job Done, Litigation Tips, Trial Consulting

The majority of Magnus’ clients are attorneys who have super sized egos. Some of our clients’ egos are well deserved, in that they are stellar advocates on behalf of their clients. Other attorneys seem to have a self conception that does not match their accomplishments. (I am well aware this happens among people in other […]

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Do what you say

As a follow up to a post in which I quoted a line from Jimmy Buffett’s song, “Clichés,” “Say what you mean and mean what you say,” I will add another thought, “Do what you say.” Many people talk about doing something, but when it comes down to actually accomplishing what they have talked about, […]

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This is a topic Melissa initiated – that’s how these posts work. One of us generates the topic and then becomes the first author/blogger. The first author writes what ends up in the left column of the post, the second author then responds. Many times the right column posts follows or expands upon the left […]

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Best friend(s)

Throughout my life, I have been fortunate to have many friends. In fact, due to the vast age difference between my two older brothers and me, I have friendships that have strong bonds that most people usually associate with family members. Among my friends there are a few extraordinary people whom I consider my “best […]

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Starting at the end of Melissa’s post I’ll say it is great to have her as my bestie. As we have written this blog it has been interesting to see how we have different perspectives sometimes, but have a common bond, and a perspective on life and work. I’m not sure it would be possible […]

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Hiring Expertise

A recent client encounter prompts this post.  The client was requesting what we refer to as a “proposal” for mock jury research.  She repeatedly called it a “bid” and I guess it is.  It is (unfortunately) increasingly common that clients seek competitive bids.  And, while I understand this, and do the same for some minor […]

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From the earliest days of co-owning Magnus with David, it has never been our desire to be the cheapest provider of any research or consulting service we provide. It is acceptable, in my view, to provide high quality work at a reasonable/fair price, but being the low cost bidder is not something to which I […]

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Not so hidden talents: Cat Writer’s Association

A Point of View

David H. Fauss, M.S.M.

On June 23, 2016

Category: Business personalities, Business Relationships, Careers, Life Outside of Work, Work-Life

We often know our clients, our friends and our acquaintances for specific reasons. We know them through work, school, social groups or church. Unless they are very close, we often only have a 1 dimensional perspective of the person. It has been interesting to us over the years to learn more about our clients. We […]

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Another View

Melissa Pigott, Ph.D.

On June 23, 2016

Category: Business personalities, Business Relationships, Careers, Life Outside of Work, Work-Life

I have authored and published numerous scientific articles in professional journals, including psychology journals and legal publications.  I have also co-authored and published two books related to my profession, social psychology.  Overall, these publications have earned me the respect of my colleagues and clients, but they are not what anyone would refer to as “light […]

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Make ‘em look good

A Point of View

David H. Fauss, M.S.M.

On March 3, 2016

Category: Business Relationships, Careers, Employment, Getting the Job Done, Managing Employees, Small Business Success, Trial Consulting

One aspect of our work as trial consultants is to evaluate cases so that our attorney clients learn how their case will be perceived by jurors, judges, arbitrators, or mediators. We always learn things that the attorneys and our other clients did not know or did not anticipate. The truth is, we may not have […]

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There are many ways an employee can help his/her boss look good.  In the days when I worked for a large corporation and did not perform administrative tasks, I had a secretary.  (I actually had a series of secretaries in the early days of my career, which dates back to the time when being a […]

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Either you are wrong or I am right. Part 2: Clients

As I was writing the post, “Either you are wrong or I am right,” I thought that, like the album title from which it came, About Face (by David Gilmour) there are perhaps more than 1 way to contemplate this lyric. In the first post I wrote about the implications of behaving, in a personal […]

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I admit to being frustrated by some clients’ insistence that they know everything there is to know, including in an area in which they have zero expertise.  However, I am somewhat entertained by their willingness to set themselves up for failure, when something happens to disprove their incorrect assumptions, and I usually ask them to […]

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