Archive | Business Relationships

Fort Myers connection & Magnus: Kim Hart

Many years ago, I met an attorney in my hometown of Fort Myers, Florida, named Kim Patrick Hart. I will begin this post with some background. Kim and I are close in age, but we attended rival high schools. I graduated from the original high school, Fort Myers Senior High School (go Green Wave!) and […]

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You never know how things will turn out at a first meeting. I met Kim not long after starting Magnus in 1993 (Melissa met him a few years earlier). Though we had worked in the trial consulting world for a few years, and Melissa longer than me, we were starting “from scratch” and making cold […]

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2 Time Clients

Melissa’s mother had a saying that she used, rarely, to indicate she was not going to do, or eat, or whatever that same thing again. For example, if she went somewhere one time and did not like it, she would say, “I’ve been there twice, my first and last times…” I’ve been to a few […]

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It is painful for David to turn away business, and the revenue derived from business, but when a client has abused me, one or more of our employees, or him, the pain from working with the abuser is greater than the pain from lost revenue. Fortunately, there have been few clients in my decades long […]

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Buddy Schulz

In my decades long career as a social psychologist who works as a litigation research consultant, I have encountered thousands of attorneys. Most of the attorneys for whom I have provided research and consulting services have been professional, pleasant, and of above average intelligence. A few have been exceptional in one or more positive ways. […]

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I have to admit that, when we scheduled our first meeting with Buddy, I was a bit intimidated. Magnus was new and he was the head of litigation for his firm, nationwide. We had a couple of connections that opened the door to meeting him and that meeting was the start of a very positive […]

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“Know” your clients

A Point of View

David H. Fauss, M.S.M.

On May 7, 2015

Category: Business Relationships, Careers, Employment, Getting the Job Done, Small Business Success, Trial Consulting

One interesting aspect of our trial consulting work is that we often work for people whom we do not meet in person until we all show up at a mock jury project or Melissa arrives at the courthouse.  We have considerable contact with clients via phone calls and email, but often, there is little face […]

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Another View

Melissa Pigott, Ph.D.

On May 7, 2015

Category: Business Relationships, Careers, Employment, Getting the Job Done, Small Business Success, Trial Consulting

As a social psychologist, I am what many people describe “a people person.” I like human beings, in general, and I enjoy getting to know people, including learning what makes them who they are. My job, as a litigation consultant, requires me to interact with a variety of attorneys, insurance adjusters, corporate executives, and other […]

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Know who you are hiring: Vendors

A Point of View

David H. Fauss, M.S.M.

On April 23, 2015

Category: Business Frustrations, Business Relationships, Getting the Job Done, Small Business Success

Operating a business presents ever evolving challenges. Recently we had a “new to us” experience when we uncovered something about a vendor/service provider that was disturbing and apparently, hidden to the degree possible. Without naming names, what happened is that we hired a company to provide us a specific service. The working relationship was never […]

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Another View

Melissa Pigott, Ph.D.

On April 23, 2015

Category: Business Frustrations, Business Relationships, Getting the Job Done, Small Business Success

In today’s business world, the client/vendor relationship is no longer as personal as it once was. Decades ago, it would have been unheard of to hire a vendor sight unseen, but in today’s climate of virtual employees, off shore service providers, and others whom a client has met only on line, the dangers involved in […]

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