Archive | Common Courtesy

Jury Duty: Hurry up and wait

A Point of View

David H. Fauss, M.S.M.

On July 26, 2018

Category: Common Courtesy, Jury Behavior, Jury Consultants, Litigation Tips, Magnus, Magnus Insights, Magnus Research, Psychology, Trial Consultants, Trial Consulting

A few weeks ago, a multi-colored piece of mail arrived at our house. Melissa got her hands on it when she checked the mail and, sounding like Nelson from The Simpson’s, said “Ha ha; you’ve got jury duty.” I’ll add, again – at least my 4th or 5th time in Broward County. While I’ve written […]

Another View

Melissa Pigott, Ph.D.

On July 26, 2018

Category: Common Courtesy, Jury Behavior, Jury Consultants, Litigation Tips, Magnus, Magnus Insights, Magnus Research, Psychology, Trial Consultants, Trial Consulting

Fortunately or unfortunately, David has been summoned for jury duty more than I have. And, given the length of David’s post about his most recent jury experience, I guess he has strong feelings about jury duty. In contrast to most people I know, I would love, absolutely love, serving my country as a juror. But, […]

People want to be appreciated

A Point of View

David H. Fauss, M.S.M.

On July 12, 2018

Category: Business Frustrations, Business personalities, Business Relationships, Careers, Common Courtesy, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Jury Research, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Marketing your Business

A friend/client recently told Melissa and me that his father, a long time judge in Miami, often told him that “People just want to be appreciated.” We were discussing the frequency with which lawyers often seem not to appreciate the effort that goes into, for example, “free proposals.” (As a digression, while I interact with […]

Another View

Melissa Pigott, Ph.D.

On July 12, 2018

When David and I recently heard this phrase, “People just want to be appreciated,” from our friend, we reflected on this truism. Regardless of who one is, the status one has achieved in life, and other variables, all of us want to believe our contributions have made a difference in someone’s life. I learned this […]

Get Help for Mental Health Issues

A Point of View

Melissa Pigott, Ph.D.

On June 19, 2018

Category: Common Courtesy, Getting Through Life and Work, Growing Old is Not for Sissies, Life Outside of Work, Mental Health, Psychology, Work-Life

David and I recently wrote about people with mental health issues who don’t act “normally.” This, related, post is about getting help for mental health issues. Because mental health issues are not as well understood as more observable physical maladies, there is often a reluctance for people who suffer from mental health problems to obtain […]

Another View

David H. Fauss, M.S.M.

On June 19, 2018

Category: Common Courtesy, Getting Through Life and Work, Growing Old is Not for Sissies, Life Outside of Work, Mental Health, Psychology, Work-Life

It is too late to “do something” after the harm is done. Red flags are called that for a reason – they are the signs that something isn’t right and that the person is likely to “go off the deep end” and hurt himself or herself, or worse, others. There are too many tragic examples […]

Cream & Sugar

A Point of View

David H. Fauss, M.S.M.

On June 14, 2018

Category: Business personalities, Careers, Common Courtesy, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Marketing your Business, Small Business Success

Recently, I met a client/friend, or perhaps friend/client for “coffee.” Coffee is in quotes because I rarely drink it; I ordered iced tea. Here’s what went down. Robert asked for a coffee, with a little room for cream. The barista dude said “We only provide milk products for our lattes and cappuccinos. Our brewed coffee […]

Another View

Melissa Pigott, Ph.D.

On June 14, 2018

Readers of David’s and my posts often remark to me that they wonder when, or if, we will ever deplete our supply of topics about which to write. I believe this is highly doubtful, due to the colorful lives we live and our unique ways of looking at the world around us. Who would have […]

People with Mental Health Issues Don’t Act “Normally”

A Point of View

Melissa Pigott, Ph.D.

On June 12, 2018

Category: Common Courtesy, Getting Through Life and Work, Growing Old is Not for Sissies, Jury Research, Life Outside of Work, Litigation Research, Magnus, Magnus Research, Mental Health, Psychology, Trial Consultants, Work-Life

Mental health, and the absence of mental health, are largely misunderstood by the general public. In that mental health concerns, including the rapidly increasing rate of age related dementia, are common within our society, it is time for people to come to terms with the variety of signs and symptoms of cognitive crises. There are […]

Another View

David H. Fauss, M.S.M.

On June 12, 2018

As a psychologist, Melissa is acutely aware of mental health issues. However, in the last 10 or so years, the personal nature of her, and my, observations of mental health issues has grown, sadly, exponentially. This has included dementia related health issues of family and friends, as well as other mental health problems of family […]

“You’re Making Me Look Bad” (Because I Didn’t Read the Contract)

A Point of View

David H. Fauss, M.S.M.

On May 24, 2018

Category: Business Frustrations, Business Partnerships, Careers, Common Courtesy, Entrepreneurship, Getting the Job Done, Jury Consultants, Litigation Consultants, Litigation Research, Magnus, Magnus Insights, Magnus Research, Marketing your Business, Small Business Success, Trial Consultants

More often than one may think, I’ve been told by attorneys, who are the majority of our clients, that they never read our contract. This usually emerges when some detail “surprises” them. Yes, they received and later signed the contract to authorize our work. Yet, they often indicate that they did not see or understand […]

Another View

Melissa Pigott, Ph.D.

On May 24, 2018

It has been my experience, more often than not, when someone says “You’re making me look bad,” it is actually the case that the person saying this is making himself/herself look bad. Think about it. How many times has someone else made you look bad? Looking bad is something most people can do on their […]

The Social Psychology of Etiquette

A Point of View

Melissa Pigott, Ph.D.

On May 15, 2018

Category: Business personalities, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Litigation Consultants, Litigation Research, Magnus, Magnus Insights, Magnus Research, Managing Employees, Small Business Success

This third post in a series about good manners, courtesy, and kindness combines my education, training, and experience as a social psychologist with something with which I have always been fascinated: etiquette. Unlike almost everyone else I know, I love the rules of etiquette and I try, diligently, to follow them in everything I do. […]

Another View

David H. Fauss, M.S.M.

On May 15, 2018

Melissa is much more of a student of, and teacher of, etiquette than am I. And she has taught me a thing or two in this regard over the past 30+ years. But, I had some other good teachers, including my mother, and another person about whom I wrote previously, Jon Peters. Jon corrected me […]

The meaning of R.S.V.P.

A Point of View

Melissa Pigott, Ph.D.

On May 8, 2018

Category: Business Frustrations, Careers, Common Courtesy, Getting Through Life and Work, Life Outside of Work, Work-Life

I mentioned in a previous post that many people with whom I am in contact fail to return phone calls, reply to emails, or thank me for things. Related to these discourteous behaviors is the failure to R.S.V.P. to an invitation. In the event the reader does not know the meaning of “R.S.V.P.,” it is […]

Another View

David H. Fauss, M.S.M.

On May 8, 2018

Category: Business Frustrations, Careers, Common Courtesy, Getting Through Life and Work, Life Outside of Work, Work-Life

The party which prompted this post was a few months ago, but this seems to be a timeless topic. Just this week, I read a discussion of the failure of people to R.S.V.P. in a nationally syndicated advice column. It is such a pervasive issue that the advice columnist just said “accept it” and advised […]

Return calls, Reply to emails, Be courteous

A Point of View

Melissa Pigott, Ph.D.

On May 1, 2018

Category: Business Frustrations, Business personalities, Careers, Common Courtesy, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Jury Research, Litigation Research, Magnus, Magnus Insights, Magnus Research, Marketing your Business, Psychology, Small Business Success

Many things in the lives of adults are related to the way in which we were brought up as children. If, for example, someone was taught by his/her parents to prefer Fords over Chevys, or to cheer for the Pittsburgh Pirates instead of the Boston Red Sox, these long standing habits are likely to be […]

Another View

David H. Fauss, M.S.M.

On May 1, 2018

Melissa approaches the topic of “Return calls, Reply to emails, Be courteous” as an etiquette issue, and it is. Working for and with trial lawyers is challenging, sometimes. The general public’s impression of attorneys is not always the most favorable, to put it simply. The perceived lack of courtesy may explain part of that. And, […]

Dialing for Dollars

A Point of View

David H. Fauss, M.S.M.

On April 5, 2018

Category: Business Frustrations, Business Relationships, Careers, Common Courtesy, Entrepreneurship, Getting the Job Done, Magnus, Magnus Research, Marketing your Business, Small Business Success

Part of my job operating a small business is marketing; part of that marketing effort involves making sales calls. I think most business people, small or large, can relate. It (the business) is (almost) all about the marketing. Some of these are to “friendlies” – that is, past clients or contacts. Some of these calls […]

Another View

Melissa Pigott, Ph.D.

On April 5, 2018

Category: Business Frustrations, Business Relationships, Careers, Common Courtesy, Entrepreneurship, Getting the Job Done, Magnus, Magnus Research, Marketing your Business, Small Business Success

In our business, sales and marketing calls are a fact of life. I daresay I have spent more time during my career in marketing/sales pursuits than in doing any other task. If there is no marketing, in fact, there will be no work for anyone at Magnus to perform. Over the years we have been […]

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Archive | Common Courtesy

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

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Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

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David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

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