Archive | Common Courtesy

Wish Them Well

As a final post, hopefully ever, in the series on unprofessional lawyers, I am borrowing some lyrics from my favorite rock band, RUSH. Written by Rush’s lyricist and drummer extraordinare, Neil Peart, and featured on their most recent album, Clockwork Angels, the song entitled, “Wish Them Well” is about realizing there is sometimes a need […]

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David finds a lot of inspiration from his favorite band, RUSH.  Unlike the lyricist for RUSH, Neil Peart, I have difficulty wishing well to someone who has harmed me.  However, wishing someone well is probably the healthiest attitude one can take upon being wronged.  The few clients with whom David and I have had an […]

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Fort Myers connection & Magnus: Tom Chase

Among the amazing attorneys with whom I have had the pleasure to work is an attorney who lives and works in my hometown, Fort Myers, Florida. Although this series of posts has been about attorneys in Fort Myers, there is no other attorney, indeed, person, who is like the one I am going to write […]

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Meeting Tom for the first time, about 20 years ago, I wasn’t sure what to think. His vivid story of one of his cases, which was one of those “truth is stranger than fiction” stories, has stuck with me forever, as it has with all who have heard it. It was not just the story […]

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Unprofessionalism in law

As trial consultants, we are generally hired on “big” cases which have enough complicating factors that the attorneys and their clients need our help to figure out. In other words, when the stakes are high, our help is needed. Because of this, perhaps, we have very rarely interacted with unprofessional attorneys. There have been some […]

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I am a “peace and love” aficionado and, as a social psychologist, my people skills are slightly more elevated than those of the attorneys with whom I have chosen to spend my career. It has always amazed me that some attorneys, who are paying me for my help, do everything they can to alienate me, […]

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Fort Myers connection & Magnus: Pat Geraghty

Soon after starting my company, Magnus Research Consultants, with my spouse/business partner, I had the opportunity to meet an attorney in my hometown, Fort Myers, Florida, named Patrick Geraghty. Since that time, Pat has been a great friend, a loyal client, and a source of endless information about a variety of topics. I have had […]

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As the one who was learning about my spouse’s hometown, finding out the back story on much of what happens in Ft. Myers has been interesting. And, Pat Geraghty is a man in the know, therefore, he and Melissa have had much to discuss over the years. I know there are power brokers in every […]

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Working for jerks, never!

I recently wrote about a client I called a “2 time client” meaning we worked for him our first and last times on the same case.  I never thought it would get worse and that we would have a client we would have to fire before doing the work for which we were retained.  Unfortunately, […]

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As John Lennon famously said, “instant karma’s gonna’ get you.” Let’s hope so! The attorney who is the subject of this post is a younger than age 40 personal injury attorney in West Palm Beach who, because David dared to come inside his office (which is, of course, open to the public), verbally and physically […]

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Fort Myers connection & Magnus: Kim Hart

Many years ago, I met an attorney in my hometown of Fort Myers, Florida, named Kim Patrick Hart. I will begin this post with some background. Kim and I are close in age, but we attended rival high schools. I graduated from the original high school, Fort Myers Senior High School (go Green Wave!) and […]

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You never know how things will turn out at a first meeting. I met Kim not long after starting Magnus in 1993 (Melissa met him a few years earlier). Though we had worked in the trial consulting world for a few years, and Melissa longer than me, we were starting “from scratch” and making cold […]

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2 Time Clients

Melissa’s mother had a saying that she used, rarely, to indicate she was not going to do, or eat, or whatever that same thing again. For example, if she went somewhere one time and did not like it, she would say, “I’ve been there twice, my first and last times…” I’ve been to a few […]

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It is painful for David to turn away business, and the revenue derived from business, but when a client has abused me, one or more of our employees, or him, the pain from working with the abuser is greater than the pain from lost revenue. Fortunately, there have been few clients in my decades long […]

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Buddy Schulz

In my decades long career as a social psychologist who works as a litigation research consultant, I have encountered thousands of attorneys. Most of the attorneys for whom I have provided research and consulting services have been professional, pleasant, and of above average intelligence. A few have been exceptional in one or more positive ways. […]

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I have to admit that, when we scheduled our first meeting with Buddy, I was a bit intimidated. Magnus was new and he was the head of litigation for his firm, nationwide. We had a couple of connections that opened the door to meeting him and that meeting was the start of a very positive […]

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Write thank you

Just as I believe it is important to say “thank you,” I believe it is important to write a note of thanks. And, although I have been accused of being “old school,” when I say write a note of thanks, I mean actually writing a thank you note, not sending an email or a text. […]

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It is interesting in today’s world of instant communications that some common courtesies are lost. As Melissa says, an email is better than nothing. But, it is likely that all of us receive gifts, services, favors, or other (often intangible) things that warrant an expression of gratitude. And, because instant communications prevail, the niceties of […]

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Say thank you

A Point of View

Melissa Pigott, Ph.D.

On June 30, 2015

Category: Careers, Common Courtesy, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Managing Employees

I believe in saying “thank you.” When someone does something nice for me, when someone performs a job I am pleased with, or when someone helps me, I thank him or her. My employees have often expressed surprise about me thanking them for doing a good job. I thank each and every employee, at the […]

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Another View

David H. Fauss, M.S.M.

On June 30, 2015

Category: Careers, Common Courtesy, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Managing Employees

It is interesting how some people are surprised to be sincerely thanked. “Thank you” as a reinforcement of something done and done well is a simple reward that goes a long way. I have worked for at least 2 people who rarely said thank you and, in at least 1 of those cases, it appeared […]

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