Archive | Employment

Priorities as Hot Potatoes

I was recently thinking about how our report production process resembles the childhood game of Hot Potato. That’s the game where a group of children passes a hot potato, or some other object, with music playing. When the music stops, someone is left holding the hot potato. Kind of like musical chairs, without walking around […]

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I must admit that I enjoy playing “hot potato” as it relates to the process of preparing a report on behalf of a client far more than I enjoyed playing the game as a child (for that matter, the game of musical chairs was not for me, either). The concept of hot potato or passing […]

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When to break rules

I am not a “Goody Two Shoes” by any means, however, I usually play by the rules, regardless of the situation. I would never, ever, park in a disabled parking space unless I am transporting a disabled passenger, I do not try to outrun trains at a railroad crossing, and I clap my hands along […]

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It is probably because of my schooling from 6th to 12th grades which, while not Catholic school, was very strict. Lots of rules, and at some point I started asking “why?”. I did not ask “why” to be obstinate. Rather, when things seemed arbitrary, it seemed like a fair question. Some things were clearly safety […]

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RESPECT, addenda

We recently posted about RESPECT and used a couple of examples of how we were shown disrespect by our clients – “dissed” may be the current term for this. A friend (thanks Al) pointed out that the post might backfire if potential clients of ours were to think we’d post something negative about working with […]

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Many thanks to my dear friend, Al Weigand, for pointing out that there are sometimes multiple interpretations, including some that are unintended, of things we write. Al is a thoughtful, deliberative person who, upon reading the post about RESPECT, cautioned me that it could be interpreted by potential clients of Magnus as having the intent […]

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R-E-S-P-E-C-T

A few years ago, we had a case involving lawyers from Fort Lauderdale, Miami, Los Angeles, and San Francisco. We knew the Florida lawyers, who brought us into the case. The California lawyers were unknown to us; they were with a huge firm with a strong reputation. Our primary contact there was a Sr. Associate, […]

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Otis Redding wrote “Respect” in 1965. When sung by Otis Redding, the song was about a man who is willing to work hard all day, as long as he receives respect from his woman when he gets home. Aretha Franklin’s cover of “Respect,” released in 1967, has a different tone. Instead of begging for her […]

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Don’t give them a freebie

The title of this blog is a something I tell new Magnus staff when trying to explain the need to do their job with as near perfection as is humanly possible. Don’t give the client anything to complain about – that’s the goal. Not that there won’t be any complaints, but make them about things […]

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Decades ago, Magnus had an employee who believed she could learn only as a result of making mistakes. She assured David and me, upon making mistake after mistake, that she never made the same mistake twice; rather, she made new mistakes that she truly believed were acceptable. Needless to say, we were quite relieved when […]

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Busy is Good!

Being busy is a good thing when you own your own business, law practice, etc. I find it interesting, though, that other people do not share my perspective. From time to time, when speaking with someone who doesn’t quite appreciate that busy is good, I try to understand why. When this happens, the person to […]

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Busy is good. In fact, being busy is great! As the co-owner of a business, I am keenly aware that the only way we can survive, in the long term, is by being busy more often than not having work to do. Of course, as in most businesses, our work volume ebbs and flows, often […]

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The Social Psychology of Etiquette

This third post in a series about good manners, courtesy, and kindness combines my education, training, and experience as a social psychologist with something with which I have always been fascinated: etiquette. Unlike almost everyone else I know, I love the rules of etiquette and I try, diligently, to follow them in everything I do. […]

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Melissa is much more of a student of, and teacher of, etiquette than am I. And she has taught me a thing or two in this regard over the past 30+ years. But, I had some other good teachers, including my mother, and another person about whom I wrote previously, Jon Peters. Jon corrected me […]

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Rewards/Reinforcement

Learning about the relationship of environmental events and behavior is known in psychology as instrumental conditioning. Instrumental conditioning has been studied extensively since the late 1800s, when a psychologist named Dr. E. L. Thorndike devised the “law of effect.” The law of effect, in its simplistic form, is a successful behavior will increase the probability […]

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Over our many years in business, we have used rewards in the form of bonuses or gifts to employees for jobs well done. These have taken various forms, whether end of year/holiday bonuses or a bonus for a research day completed well, as well as other forms, like gift cards for dinners or weekend getaways. […]

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Portable Food/Defensive Eating

It harkens back to my Boy Scout, “Be Prepared” days, but this topic of portable food is another of those basic, seemingly common sense items, that may not be so common “sensical” to everyone. The concept is simple. Schedules change, flights get delayed, the judge decides to work through lunch, the research facility is behind […]

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During my first interview for a job as a trial consultant, which took place in Manhattan, the experienced consultant who interviewed me asked if I was aware that working as a trial consultant required “defensive eating.” Maybe because I was awed at the sight of the Manhattan skyline from high above 57th Street, or uncomfortable […]

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Don’t waste time

A post on which I was first author was titled, “Time is Precious.” This, related, post is a reminder: Don’t waste time. People have varying conceptions of time. Some of these conceptualizations are culturally based, while others are personality based. I have an acquaintance who boastfully stated she is “never” on time for church, but […]

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There are so many time wasters in the world today, many held in the palm of a hand in the form of a smart phone. As I posted previously, some things which appear to be wasting time are not. Waiting unnecessarily, as Melissa references, is not one of those times. With friends, perhaps, there is […]

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