Archive | MagnusInsights

Judges are People Too

A Point of View

David H. Fauss, M.S.M.

On June 22, 2017

Category: Careers, Getting the Job Done, Litigation Tips, Magnus, MagnusInsights, MagnusResearch, Psychology, Trial Consulting, Trial Science

We recently wrote that lawyers are people too. It has been interesting for me to watch client reactions when Melissa occasionally finds herself needing to remind the attorney/clients that judges are people also. Once an attorney becomes a judge, and puts on the black (usually) robe, a new relationship develops between their former colleagues and […]

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Another View

Melissa Pigott, Ph.D.

On June 22, 2017

Category: Careers, Getting the Job Done, Litigation Tips, Magnus, MagnusInsights, MagnusResearch, Psychology, Trial Consulting, Trial Science

I cannot count the number of times I have said to an attorney, “Judges are people too,” only to have the attorney look at me first, with astonishment, then, upon reflecting on my comment, nod their agreement. I have presented many continuing legal education (C. L. E.) programs in which judges were among the audience. […]

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Keep in Touch: Not out of Sight out of Mind

In a recent post, I mentioned my year of graduate studies overseas.  On a Rotary Foundation Scholarship, I attended the Australian Graduate School of Management at the University of New South Wales in Sydney, Australia.  The year was 1985 and communications were not then what they are today.  This was before fax machines were common, […]

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As long term readers of David’s and my posts know, we are the type of people who have lots of friends. Having lots of friends, old and new, requires effort. As my late Mother used to say, “To make a friend, you have to be a friend.” Being a friend includes standing by one’s friends […]

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Why Buy from Mom & Pop?

Small businesses, especially those run by family members or spouses, are often called “Mom & Pop.” I have written about this previously and have planned other posts on this subject. Sometimes, there seems to be almost a negative connotation to being Mom & Pop and the implication is that Mom & Pop can’t be on […]

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As the co-owner of a small business in which the other owner is my husband, I am “Mom” to his “Pop.” In my opinion, and based on my experience, there are many advantages for clients and customers of small businesses that can never be achieved when doing business with a huge conglomerate. Having worked for […]

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“No thanks” to Bad Clients

The older I get, the more I choose to spend time with nice people and the less time I choose to spend with mean people. My philosophy has evolved to include family members, spouses of family members, friends, spouses of friends, and clients. Even though clients, unlike the other categories of people I have listed, […]

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We are fortunate that we have encountered only a few clients who are so abusive as to be the bad ones Melissa described.  The worst one we have encountered was a scorched earth litigator, but in his world, this extended to even include everyone on his team – and to us.  But, his true self […]

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Trial Consultants We Have Known

In any industry, business, or practice, one gets to know one’s colleagues/competitors. And, we have, in the past 30 years, seen the gamut of the good, the bad, and the ugly. Melissa started her career with Litigation Sciences, Inc. and many of the consultants who were affiliated with LSI remain among the top consultants in […]

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In every occupation, there exists a range of people, from the truly excellent to the amazingly inferior. The world of trial consulting is no exception to this general rule. I have a Ph.D. in social psychology and, given that a Ph.D. is the highest academic degree that exists (including M.D., D.D.S., D.O., J. D., E.D. […]

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Clients are People Too

Clients are people too.  I repeat, clients are people too.  This may seem obvious to the astute reader, however, there have been many occasions on which I have had to remind my staff to treat our clients like people, instead of merely treating them like clients.  Magnus’ clients are high powered attorneys, insurance adjusters, risk […]

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On a research day it is a bit of a toss up who the most important people in the room are. The participants, i.e., mock jurors are critical to our projects. Without them we cannot do our work. But, without the clients, we have no work to do. Our support staff usually is comfortable with […]

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Soldier First

Recently, David and I were honored to attend the graduation ceremony of our dear friend, Suzanne, from the United States Army Judge Advocate (J.A.G.) training program.  Suzanne is an amazing young woman, about whom we have written in other posts, and whom we have known for her entire life.  She has excelled in everything she […]

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Melissa suggested that I read the Soldier’s Creed prior to responding to her comments about Suzanne, and I will add that I agree that Suzanne’s humanity is one of her many assets. But, as I read the Creed, I realized that it is very fitting for Suzanne, of course now, but parts of it have […]

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Alternative Venue Research

In a prior post which I initiated, I wrote about how not to do jury research. That post was prompted by a call from a prospective client who wanted to hire us, but wanted to specify every aspect of the research, but all of those approaches were wrong in our estimation. Specifically, he wanted the […]

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There are valid reasons for conducting mock jury research in a venue other than the trial venue. As David pointed out, when the trial venue is in a sparsely populated area, it is sometimes risky to conduct jury research in the venue because: (1) there is a risk of “contaminating” the jury pool, meaning there […]

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Get Rhythm

I cannot imagine what my life would be like without music. I am lucky to have two, very cool, older brothers who are married to my two, very cool, sisters in law. From an early age, my brother, Frank, was a huge influence on my musical development. Frank and Sandy, my sister in law who […]

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I share Melissa’s love of music, but unlike her, I’m not sure why. As a young child, I tried playing piano and guitar – neither were a “fit” for me. I had more success playing a large brass instrument, a baritone horn, once known as a euphonium. But, that didn’t last long either. Being a […]

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Reducing Uncertainty

This post builds on the evolution of our experiences as trial consultants and goes further back in that history than a related post on a similar topic.  When Melissa and I first developed the marketing materials for our new trial consulting practice (in 1993), we started from scratch on everything.   In time, we developed […]

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As I have mentioned in previous posts, attorneys and psychologists have vastly different personalities and philosophies of life. As a social psychologist, I am, first and foremost, a scientist. Generally speaking, I require facts, figures, data, statistical analyses, and other science based information to make an informed decision about something important. Absent this type of […]

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