Many people’s mothers, mine included, endorsed the premise, “If you can’t say something nice, then don’t say anything at all.” I’m not sure I agree with this notion 100%, but this post concerns the opposite situation, that is, saying something nice whenever it is possible to do so. I like to make people’s day a […]
One of my nieces recently took a job at a large retailer where she monitors the self service check out. One comment relayed to my by her dad, my brother, is that she finds people less engaging in that environment. Indeed, when I use self checkout, it seems more “sterile” and less customer friendly than […]