Archive | Magnus Research

Colossal Failures at American Express and Chase

A Point of View

David H. Fauss, M.S.M.

On October 13, 2022

Category: Business Frustrations, Business personalities, Business Relationships, Entrepreneurship, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Small Business Success

Over the past 2 months, I’ve been battling American Express to get them to correct a colossal mistake THEY made, but for which they blamed us/me and penalized us accordingly. To be fair to American Express, Chase Bank also failed during this time period, but not as badly as American Express. The issue common to […]

Another View

Melissa Pigott, Ph.D.

On October 13, 2022

Category: Business Frustrations, Business personalities, Business Relationships, Entrepreneurship, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Small Business Success

David has an awful time dealing with the huge companies we depend on in both business and personal situations. I can barely tolerate speaking to “customer service” representatives long enough to convince them that I authorize David to speak with them regarding credit card and other billing issues. David has spent countless hours in his […]

Know What You Don’t Know

By David Fauss on October 6, 2022 in Business Frustrations, Business personalities, Careers, Common Courtesy, Employment, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Psychology, Small Business Success

Many years ago, a college professor of mine told me that knowing what you don’t know (or that you don’t know something) is an important sign of intelligence. It was an enlightening discussion and I think I’ve mentioned this in another post. But, it bears further discussion because we seem to live in a world […]

Formality Never Hurts

A Point of View

David H. Fauss, M.S.M.

On September 29, 2022

Category: Business Frustrations, Business Partnerships, Business personalities, Careers, Common Courtesy, Employment, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Magnus, Magnus Insights, Magnus Research, Marketing your Business, Psychology, Small Business Success

In thinking about the job candidates who failed to get out of the starting gate due to their wardrobe choices, I reflected on how formality provides a guide for “good” behavior. Being formal in addressing people with “Ms.,” “Mr.,” “Dr.,” etc. is a good starting place. It is likely you will soon be told to […]

Another View

Melissa Pigott, Ph.D.

On September 29, 2022

Social psychologists have an explanation for most kinds of people’s encounters with others. In the situations to which David refers, one’s self monitoring level is crucial to the impression they make upon others. Self monitoring is defined as the degree to which people regulate the way they present themselves, including their emotions and behaviors, in […]

Dress for the Interview

A Point of View

David H. Fauss, M.S.M.

On September 22, 2022

Category: Business Frustrations, Business Partnerships, Business personalities, Careers, Employment, Jury Consultants, Litigation Consultants, Magnus, Magnus Insights, Magnus Research, Managing Employees, Small Business Success, Trial Consultants, Trial Consulting

Job interviews are something with which Melissa and I have had considerable experience over the last 30 years. We’ve revised our procedures over time, but we have always utilized an in-person interview as a final part of the process. Regardless of the position for which we are interviewing, we, as a professional practice serving a […]

Another View

Melissa Pigott, Ph.D.

On September 22, 2022

I love people! I really do! I am constantly entertained and surprised by the things people do and say. Never a dull moment, that’s for sure! David’s post was prompted by our most recent job interview, which was of the shortest duration in the history of Magnus. Why? Because the job candidate, a young male, […]

Employees Should Cover Each Other

A Point of View

David H. Fauss, M.S.M.

On September 15, 2022

Category: Business Frustrations, Business Partnerships, Business personalities, Business Relationships, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Magnus, Magnus Insights, Magnus Research, Managing Employees, Mental Health, Psychology, Small Business Success, Trial Consultants

This is the 3rd in a series about “covering” or looking out for each other in a work environment. The need to do this is on a top down, down to top, and peer to peer basis. In the immediately prior post, I mentioned an employee who was hostile to another employee. The fact that […]

Another View

Melissa Pigott, Ph.D.

On September 15, 2022

Although it has been over 30 years since I have been an employee, as opposed to an employer, I can recall what it was like to have co-workers and colleagues. The best example I am aware of is my colleague, and now, long time friend, Dr. Susan Broome, who looked out for me in an […]

Cover the Employee’s Back

A Point of View

David H. Fauss, M.S.M.

On September 8, 2022

Category: Business Frustrations, Business Partnerships, Business personalities, Business Relationships, Careers, Common Courtesy, Employment, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Magnus, Magnus Insights, Magnus Research, Managing Employees, Mental Health, Psychology, Small Business Success, Trial Consultants

As I wrote the prior post about the need for employees to cover the boss’ back, I had this post, and the next one, in mind, because covering for each other is critical. It is important for a boss to keep the health and well being of the employees in mind. In our 30+ years […]

Another View

Melissa Pigott, Ph.D.

On September 8, 2022

I strive to be a good boss. I thank all of my employees, and vendors, for completing tasks to which they have been assigned. I thank the employees at the end of every work day for everything they have done that day to help me. I am aware that, absent the help I receive from […]

Cover the Boss’ Back

A Point of View

David H. Fauss, M.S.M.

On September 1, 2022

Category: Business Frustrations, Business Partnerships, Careers, Employment, Entrepreneurship, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Managing Employees, Small Business Success

Who has your back? As a business owner, doing everything is difficult. The ability to rely on employees is critical. In this post, I am reflecting on how some employees are better than others at thinking of the boss’ or company’s best interest. Those who don’t think about the boss, or the company, are a […]

Another View

Melissa Pigott, Ph.D.

On September 1, 2022

I need help. I need a lot of help. In my job as a trial/jury consultant, it is impossible for me to function independently, without assistance from numerous other people. Although I have considerable expertise, and years of experience, performing my primary job duties, I rely on David, and our employees, to assist me with […]

Reactive v. Proactive

A Point of View

Melissa Pigott, Ph.D.

On August 30, 2022

Category: Business Frustrations, Careers, Entrepreneurship, Getting the Job Done, Jury Consultants, Jury Research, Litigation Consultants, Litigation Research, Magnus, Magnus Insights, Magnus Research, Managing Employees, Mental Health, Small Business Success, Trial Consultants, Workplace Technology

My mother used to tell me that she, as well as almost everyone else, would “have to get up before breakfast to stay ahead of me.” For readers of this post who are unfamiliar with, as Mom used to say “old South Carolina sayings,” this means that, all things considered, I work and move at […]

Another View

David H. Fauss, M.S.M.

On August 30, 2022

I don’t think of the proactive/reactive dichotomy as just an issue of speed, but of priorities. And, in fairness to our clients (attorneys), many reactive behaviors are a part of the job. They must react to rulings by the court, motions or pleadings by the other side, client demands, etc. It is not just attorneys, […]

Not Everyone in Purple Thinks the Same Way

A Point of View

David H. Fauss, M.S.M.

On August 25, 2022

Category: Jury Behavior, Jury Consultants, Jury Deliberations, Jury Research, Litigation Consultants, Litigation Research, Litigation Tips, Magnus, Magnus Insights, Magnus Research, Trial Consultants, Trial Consulting

Maybe it wasn’t really purple, more like lavender. The polo style shirts by 2 male senior citizens on one of our mock jury panels were very similar. I wasn’t present to witness the events first hand, but I have seen the video of the deliberations many times. The venue was a community where many senior […]

Another View

Melissa Pigott, Ph.D.

On August 25, 2022

I know several people who adore the color purple (I am not among them). It is rare, however, to see 2 male senior citizens wearing purple clothing in the same room. In fact, the mock jury David is referring to is the only time I have ever seen 2 men of any age wearing purple […]

Probing Questions and Difficult Answers

A Point of View

Melissa Pigott, Ph.D.

On August 23, 2022

Category: Business personalities, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Jury Research, Life Outside of Work, Litigation Consultants, Litigation Research, Litigation Tips, Magnus, Magnus Insights, Magnus Research, Mental Health, Psychology, Small Business Success, Trial Consultants

I went to my primary care physician recently for my annual check up. (As an aside, my physician is smart: He has a Ph. D. in addition to an M. D.) My physician is committed to helping medical students with their education. He has mentored medical students from The University of Miami for decades and […]

Another View

David H. Fauss, M.S.M.

On August 23, 2022

I loved hearing the story Melissa related about the young medical student shortly after her check up. It was a classic example of how Melissa’s interactions with the world are sometimes more than what people bargained for on any given day. I hope that, not only did this make a lasting impression on this future […]

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Archive | Magnus Research

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

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Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

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Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

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Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

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David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

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