Archive | Small Business Success

Why Buy from Mom & Pop?

Small businesses, especially those run by family members or spouses, are often called “Mom & Pop.” I have written about this previously and have planned other posts on this subject. Sometimes, there seems to be almost a negative connotation to being Mom & Pop and the implication is that Mom & Pop can’t be on […]

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As the co-owner of a small business in which the other owner is my husband, I am “Mom” to his “Pop.” In my opinion, and based on my experience, there are many advantages for clients and customers of small businesses that can never be achieved when doing business with a huge conglomerate. Having worked for […]

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“No thanks” to Bad Clients

The older I get, the more I choose to spend time with nice people and the less time I choose to spend with mean people. My philosophy has evolved to include family members, spouses of family members, friends, spouses of friends, and clients. Even though clients, unlike the other categories of people I have listed, […]

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We are fortunate that we have encountered only a few clients who are so abusive as to be the bad ones Melissa described.  The worst one we have encountered was a scorched earth litigator, but in his world, this extended to even include everyone on his team – and to us.  But, his true self […]

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Trial Consultants We Have Known

In any industry, business, or practice, one gets to know one’s colleagues/competitors. And, we have, in the past 30 years, seen the gamut of the good, the bad, and the ugly. Melissa started her career with Litigation Sciences, Inc. and many of the consultants who were affiliated with LSI remain among the top consultants in […]

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In every occupation, there exists a range of people, from the truly excellent to the amazingly inferior. The world of trial consulting is no exception to this general rule. I have a Ph.D. in social psychology and, given that a Ph.D. is the highest academic degree that exists (including M.D., D.D.S., D.O., J. D., E.D. […]

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Clients are People Too

Clients are people too.  I repeat, clients are people too.  This may seem obvious to the astute reader, however, there have been many occasions on which I have had to remind my staff to treat our clients like people, instead of merely treating them like clients.  Magnus’ clients are high powered attorneys, insurance adjusters, risk […]

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On a research day it is a bit of a toss up who the most important people in the room are. The participants, i.e., mock jurors are critical to our projects. Without them we cannot do our work. But, without the clients, we have no work to do. Our support staff usually is comfortable with […]

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Reducing Uncertainty

This post builds on the evolution of our experiences as trial consultants and goes further back in that history than a related post on a similar topic.  When Melissa and I first developed the marketing materials for our new trial consulting practice (in 1993), we started from scratch on everything.   In time, we developed […]

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As I have mentioned in previous posts, attorneys and psychologists have vastly different personalities and philosophies of life. As a social psychologist, I am, first and foremost, a scientist. Generally speaking, I require facts, figures, data, statistical analyses, and other science based information to make an informed decision about something important. Absent this type of […]

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Blogger from Way Back

A Point of View

David H. Fauss, M.S.M.

On March 30, 2017

Category: Getting through life and work, Life Outside of Work, Marketing your business, Small Business Success, Travel, Work-Life

In thinking about our blog, which is about 3.5 years old, and has well over 300 hundreds posts. It has been a challenge from time to time to keep up with the pace we set for ourselves of 2 posts (1 each as primary writer) per week. Sometimes, we are ahead of ourselves by a […]

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Another View

Melissa Pigott, Ph.D.

On March 30, 2017

Category: Getting through life and work, Life Outside of Work, Marketing your business, Small Business Success, Travel, Work-Life

I learned something about David today as I read his latest post. I never knew, until now, that David was a “blogger” over 30 years ago with his creative newsletters from Australia! What a cool and efficient way to keep family and friends informed of his exciting adventures in an exotic land that many of […]

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Entrpreneurial Hats

I don’t wear (real) hats that often, unless I’m going to be in the sun, or in the cold weather.  I have lot of hats, a habit of collecting them picked up from my Dad.  He has quite a collection, many of them from trucking companies or manufacturers.  In fact, as a child I thought […]

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David is right: I don’t wear as many hats in owning and operating our business as he does. My job primarily consists of preparing for research projects, for example, mock trials; conducting research; preparing detailed reports containing research results and recommendations for litigation strategies; supervising our research team; selecting juries; making presentations to lawyers, insurance […]

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It ain’t bragging if it’s true

The late bass player extraordinaire, Jaco Pastorius, used to introduce himself as “The world’s greatest bass player.” To anyone who took offense, he replied, “It ain’t bragging if it’s true.” I am fortunate to possess high self esteem. I know what I am good at and, just as important, I am aware of areas in […]

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Okay, for starters, Melissa does make great spaghetti, but that is not the point of this post.  The point is how to get through life when one knows they are the best at, or at least really good at, something.  It seems that, in many western cultures, being proud of one’s abilities, achievements, or possessions, […]

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Generational Work Ethics

Digressing before I get started, I begin this post by reporting that Melissa and I read many newspapers, magazines and professional publications to stay current. Melissa subscribes to and promptly reads many psychology journals and publications. This post was prompted by a January 2017 Monitor on Psychology article synopsis reporting findings from a meta-analysis of […]

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Stereotyping, although it is commonplace, is never a good idea. I will repeat: Stereotyping is never a good idea. Social psychologists, beginning with Dr. Gordon Allport in 1948, have studied stereotypes and their negative impact on decision making in a multitude of contexts. Research on stereotyping has, in general terms, revealed that stereotypes contain a […]

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Common sense

Let’s face it: Some people have no common sense. Other people have some common sense and then there are those fortunate people who have an abundance of what is often referred to as “horse sense.” Like other personality traits, common sense is present on a continuum, with certain people having more than others. Life experience […]

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It has been interesting as an employer to observe the common sense, and intellectual sense, of employees – at all levels. As Melissa pointed out, a high degree of education often has no correlation with common sense. In fact, in the many years I have known Melissa, I have observed that some of her colleagues […]

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