Archive | Workplace Technology

Put a label on it

Though I’ve previously written about a similar topic with a post which appeared on December 10, 2015 “Organize & Label the Equipment,” recent experiences lead me to revisit the topic from a different angle. That post was about our efforts to label our equipment as ours such that it doesn’t get confused with that owned […]

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David’s fondness for labels, checklists, and written protocols is well known by those of us at Magnus. It seems, at least to me, that we have written documentation of almost everything we do, thus, it came as a surprise to me that, in our haste to make hurricane preparations, we overlooked anything, including the important […]

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It’s Okay to be Different

My dearly departed Mother would be happy to know all of the things she taught me have been put into practice.  I was listening to what she said, often, over and over and over, and now I find myself saying, “Mom was right!” many times.  On numerous occasions, when I would petulantly state to Mom, […]

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Most entrepreneurs have an “it’s okay to be different” mindset.  As entrepreneurs, doing business our own, different way is usually a part of filling a niche` or providing customized services.  So, the lesson Melissa took from her mother works to the benefit of our clients in our focus on each case as different, unique, and […]

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Blaming Me for Others’ Mistakes

I make mistakes. Everyone does! But, while everyone makes mistakes, not everyone admits having done so. In fact, some people excel in blaming other people for their mistakes, in an attempt to avoid accepting responsibility for the negative consequences of their actions. Recent events in my office prompted this post. As almost everyone who works […]

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In my opinion, in the scenario which Melissa describes, the situation was not so much blaming her specifically, but her/us as a company, for having a tangled, cobbled together computer system that evolved over the past 25 years of so we’ve been in business.  We/she had, and have, some specific ways we want things to […]

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Off the Grid

At the time of this writing, my office recently underwent (or, more accurately, suffered through) an email conversion. There was nothing wrong with the old email system, at least as far as I was concerned. My email was working just fine and, being the type of person who prefers to leave things alone, I agreed […]

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For the record, there were a number of reasons that the email system needed to be updated.  But, in general, as “rigged” as our old system had become, it was working and, like Melissa, I am always apprehensive about making changes.  I am not “afraid of change,” but will admit to being “afraid of chaos” […]

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It doesn’t cost, it pays.

I was speaking with someone recently who was lamenting about how cost is a factor in decisions, sometimes, with a penny wise and dollar (pound) foolish approach. This person quickly related a story about when he was buying a piece of equipment for his office and asked what it cost. The astute salesperson said, “it […]

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There is a common maxim, “If you have to ask the cost, then you probably can’t afford it.” Some of Magnus’ clients are more cost conscious than others and, in fact, some of them are more concerned about cost than quality. When I am asked, usually by someone in the audience at one of my […]

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Britt

My first professional job upon earning my Ph.D. in social psychology was Director of Marketing Research at Baptist Medical Center in Jacksonville, Florida. My job duties were to analyze the attitudes, opinions, and beliefs of all the hospitals’ constituents: (1) patients; (2) the community at large (the hospital’s source of patients); (3) the medical staff; […]

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I remember Britt as smiling, cheerful, and a true southern gentleman.  The photo I took of him had him showing off his suspenders under his suit coat.  I don’t know if Britt ever wore the pink lady jacket that the few men who were volunteers were expected to wear at that time, but he was […]

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Keep in Touch: Not out of Sight out of Mind

In a recent post, I mentioned my year of graduate studies overseas.  On a Rotary Foundation Scholarship, I attended the Australian Graduate School of Management at the University of New South Wales in Sydney, Australia.  The year was 1985 and communications were not then what they are today.  This was before fax machines were common, […]

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As long term readers of David’s and my posts know, we are the type of people who have lots of friends. Having lots of friends, old and new, requires effort. As my late Mother used to say, “To make a friend, you have to be a friend.” Being a friend includes standing by one’s friends […]

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Why Buy from Mom & Pop?

Small businesses, especially those run by family members or spouses, are often called “Mom & Pop.” I have written about this previously and have planned other posts on this subject. Sometimes, there seems to be almost a negative connotation to being Mom & Pop and the implication is that Mom & Pop can’t be on […]

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As the co-owner of a small business in which the other owner is my husband, I am “Mom” to his “Pop.” In my opinion, and based on my experience, there are many advantages for clients and customers of small businesses that can never be achieved when doing business with a huge conglomerate. Having worked for […]

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How NOT to do mock jury research!

I recently had a telephone call from a prospective client who wanted help with a case going to trial within 2 weeks of his call. It was a big case and he asked that we conduct mock trial research on a specific Saturday (which was 10 days after the call), in our home venue (despite […]

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No one hates to turn down work, and more important, revenue generated from work, more than David and I do. However, we have turned down quite a bit of work over the years, for a myriad of reasons. In the recent unfortunate instance David mentions, any of the incorrect and unreasonable requests the prospective client […]

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Lawyer Egos

When writing the post about “It ain’t bragging if it is true,” I paused for a minute thinking about how a high impression of oneself – a big ego – is necessary in some settings. Mick Jagger would not be strutting his stuff in front of thousands of people if he didn’t have the ego […]

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Although my job working for lawyers with big egos can sometimes be challenging, it also provides me with many fun experiences. When I am in the presence of attorneys who have over sized egos, I search for ways to find common ground, as a way to foster rapport with them so that they will know […]

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