When you run a business, no matter the size, it is almost impossible to “do it all.” For Magnus, that means hiring someone with expertise to manage, process, and report things beyond my, or our, capabilities. A simple example is bookkeeping and accounting services. Another critical service is “Information Technology,” that is, IT. We have […]
The “colossal technology failure” was, in my opinion, a customer service failure. The relationship of Magnus Research Consultants and its IT provider is a customer-vendor relationship, such that, as the IT’s provider’s customer, Magnus is entitled to have its concerns addressed. This being said, in the almost 30 years Magnus has been in business, the […]