When writing part 1 of the post on benchmarks, it occurred to me that some people might ask if there are other benchmarks for service businesses/practices. In fact, we have been asked many times over the past 20+ years about our “success rate.” This is always a difficult question to answer because the answer, as […]
David mentioned the benchmark of client satisfaction as an indicator of our success on a particular case. As in any service based business, Magnus’ satisfied clients are the best source of revenue for our business. The primary way we have always obtained new cases on which to consult is from past clients whom we helped […]