I have recently been reminded of how one simple courtesy makes a big difference. That courtesy is doing what you say. If you say you will do it, do it. If you have no intention of doing it, don’t promise. Two contrasting illustrations will make my point. First, to the positive, I was recently been […]
People who make promises they fail to keep cause many problems for those who are relying on them. One of the worst things that happens in my many years of working as a trial consultant relates to recruiting research participants. The company Magnus hires to call potential research participants for our mock juries and focus […]