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Sweet Delights – 2's Company – MagnusInsights.com https://magnusinsights.com Mon, 24 Aug 2020 19:33:02 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://magnusinsights.com/wp-content/uploads/cropped-2sCompanyLogov23-32x32.jpg Sweet Delights – 2's Company – MagnusInsights.com https://magnusinsights.com 32 32 Customers: Happier when they leave https://magnusinsights.com/customers-happier-when-they-leave/ Thu, 27 Aug 2020 14:00:54 +0000 https://magnus.lisawhitsell.com/?p=2572 We recently visited with our friend Ms. Debbie at Sweet Delights in Homestead. During our conversation, she commented that she wants her customers to be happier when they leave than when they arrived. She has much to offer in that regard with her wonderful cakes and pies, which are truly sweet delights. Her effervescent personality adds to the equation and many of her customers become friends because of it. Her concept though, of customers being happier after coming to her shop applies to any business, especially a small business. In our business, customers, to whom we refer as clients, come to us with problems, or questions to be answered. Simply stated, their question is how good, or bad, is this case I’m litigating? Their engagement of our services costs much more than a pie (or even 1000 pies) and takes place over several weeks, maybe months, or even years. But, I think it is safe to say, that after becoming customers/clients of Magnus, they end up in a better position than when they came to us. They are more confident, more informed, and better prepared to litigate their case, and to resolve it in mediation, trial, or arbitration. The process helps their clients with the required decisions and strategies as well. I don’t know whether I can say they leave happier, as Debbie can, but I do know they are satisfied in knowing they have data to get the case resolved in the best possible fashion. That is, I think all of our clients are pleased, satisfied, or happy with our work. It is just that, sometimes, their cases are not what they hoped they could be. They may be better or worse, but at least we have shone some light on what the upside or downside of the case may be so that they can do what needs to be done to resolve it. I hope, knowing they have obtained the best outcome, means they are happier after engaging us.

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