Negativity bias has a long history of research within social psychology. Negativity bias refers to the tendency of many people to assign greater importance to negative information than positive information. Considerable research has revealed that negative adjectives and descriptions contribute more to people’s overall impressions of others than positive adjectives and descriptions. It is important […]
Goodwill can be fleeting. I am thinking about some other recent interactions and encounters where it has disappeared quickly. A fast food restaurant which forgets to include the dipping sauces, or hands out sub standard (for them) food comes to mind. Another restaurant which has great Vietnamese food but frequently gets the take out order […]