Archive | Small Business Success

Patience

“I appreciate your patience.” “Thank you for your patience.” How many times do we hear this when dealing with customer service? When dealing with problems with vendors, contractors, retailers, etc.? These are obviously trained phrases. That is, the customer service reps are trained to say these words. But, in my opinion, they are ill considered […]

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Oh, the silly things people say!  Here are some of my favorites, starting with David’s, “Thank you for your patience.”  When someone tells me “Thank you for your patience,” I ask, “Why do you assume I have patience?”, particularly if I have been waiting for what seems like an eternity for the person to get […]

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Things Back to Normal! Water Fountains, Crowded Elevators, Smiling Faces

Hooray! Hooray! I had the privilege of selecting 2 juries, for 2 different clients, in 2 different courthouses, recently. Usually, this would be nothing to write about, however, these jury selections were noteworthy due to the fact that they were the first, and second, jury selections for me since the world shut down in March […]

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As the one who watches the business side of our business, it is great for Melissa to be back in the courthouse again.  Non functioning courts have been terrible for our business as clients have had little perceived need or motivation to hire a trial consultant if there can be no trials.  So, having trials […]

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It’s a Big Job!

Melissa and I have mentioned we are undergoing a big home improvement project this year. It is not one we wanted to undertake: a new roof! We first heard “It’s a big job” when securing bids for the roof project. “It’s a big roof, it’s a big job….” Well, yes it is. Isn’t that great? […]

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I’m proud to say that, in almost 30 years of owning and operating Magnus, David and I have never had a job that was too big to accept.  When prospective clients ask me if I have ever worked on a “big” case, implying that I might not have the expertise to work on their case, […]

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Onboarding

We at Magnus been working with a new employee recently to get him up to speed so that he can work effectively. Because Megan has been with us for quite a few years, I haven’t had to train anyone in some time, so it is an interesting experience to look at our training list and […]

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No offense to any of Magnus’ wonderful employees, but hiring, training, and supervising employees is my least favorite part of owning and operating a business.  I know what I am doing, I always get my work done correctly and on time, and it slows me down anytime I have to deal with the latest issue […]

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Trial team members, not vendors or facilitators

I’m writing this on a Monday, so I’m going to vent a little. This is a topic I’ve had on my list to write about for quite some time; I just never got to it, in part, because I don’t like to venture into areas of self importance. But, here I go. As trial consultants, […]

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Please note: I am not writing my part of David’s post on a Monday; furthermore, I think David’s topic is appropriate regardless of the day of the week!  This being said, there is nothing, absolutely nothing, wrong with being a vendor.  In fact, some of my favorite things are sold by vendors: hot dogs being […]

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Ralph and Dorothy

David and I met Ralph and Dorothy Kaufman in 1992, when we moved into our home in Lighthouse Point. For many years, they lived across the street from us during the winter months. They had a lovely waterfront home, which they had owned since the 1970s, where they came to take a break from their […]

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I think one aspect of writing these blog posts has been to take time to consider how many people we’ve randomly met, somewhere or another, throughout life.  Some of these connections have created unique, life long bonds though they may have started in very simple ways.  When we bought the house back in 1992, much […]

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Audley

A Point of View

Melissa Pigott, Ph.D.

On August 17, 2021

Category: Careers, Entrepreneurship, Getting the Job Done, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Small Business Success

I have a friend named Audley Bain. Audley and I have known each other since 1992, when we were introduced by the late Ralph Kaufman. Ralph and his wife, Dorothy, lived across the street from David and me during the winter months (they were “snow birds” from New York) when we lived in Lighthouse Point. […]

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Another View

David H. Fauss, M.S.M.

On August 17, 2021

Category: Careers, Entrepreneurship, Getting the Job Done, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Small Business Success

Audley was at the house today.  And, not a moment too soon, as it had been too long since he was there.  In a Florida summer, the frequent rains wreak havoc with his plans to get to each of his customers’ yards on a timely basis.  And, with those rains, the grass (and weeds) grow […]

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Pride v. Humility

Certain words or phrases catch my attention depending on their usage. I’m thinking today about how often one hears “I’m humbled to win this award…” It could be an athlete, musician, actor, or anyone whose work is recognized. What strikes me is what I perceive as a false sense of humility. Winning recognition should make […]

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When I think of the word, “proud,” I smile and think of Sarah Ophelia Colley Cannon, known professionally as the character she played onstage, Minnie Pearl.  Minnie Pearl usually opened her stage appearances with a signature phrase: “How-dee! I’m so proud to be here!”.  Never did I hear her say, “Hello!  I’m so humbled to […]

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Why do I wear a KC shirt?

I have several Kansas City Royals t-shirts and baseball hats. Given that I am not a sports fan, this may come as a surprise to those who don’t know me well. Why would I, a person from Fort Myers, Florida, like a baseball team from Missouri? The answer is quite simple. From its inaugural season […]

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I will say that it took me a while to comprehend Melissa’s love of the Royals, including certain of their players.  I was able to attend a few games with her while they were in Ft. Myers at “her dad’s” stadium.  It was fun, but the depth of the connection was something that took a […]

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DHTs

I’m not sure when David invented DHTs, but I think it was during the time we lived part time in my hometown, Fort Myers, to help care for my mother during the final years of her life. For David and me, who own and operate a small business that requires frequent travel, commuting to and […]

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There is an extra tension in a marriage when one also works with one’s spouse as we have for 30+ years.  It is a 24/7/365 lifestyle unless one of us is traveling for business, and that is often a together activity for us.  Inevitably, there will be tensions and stresses that become personal even if […]

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