Archive | Small Business Success

Herding Cats

I am sure most people have heard the expression that something is like “herding cats.” I am sure herding felines would be nearly impossible based on my experience with having 1 in the house. Herding any of our cats, even 1 at a time, is quite a challenge. Even though our Siamese cats know their […]

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My job involves herding lots of cats, metaphorically speaking.  Not only do I “herd” attorneys, including timing their presentations during mock trials, getting a trial team to work together on trial strategies, and convincing multiple clients to listen to me and follow my advice during jury selection, I herd numerous other cats during my working […]

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Grace Under Pressure

What does it mean to have grace under pressure? Grace under pressure can mean several things to people, but to me, it means having a calm demeanor and an overall presence of mind in a stressful or highly demanding situation. My job as a trial/jury consultant is stressful. I often remark to people who are […]

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“Grace Under Pressure” is the title of the 10th album, a 1984 release, by RUSH.  The readers of these posts know that RUSH is my favorite band.  Though there is no song on the album entitled “grace under pressure,” the album had many references to being under pressure, especially in terms of the Cold War […]

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Have Something to Live for

Have something to live for. It doesn’t matter what it is; having a goal or an event to look forward to is enough to keep most people moving ahead, even in times of strife. For some people, the anticipation of their next golf game among friends brings happy thoughts until game day happens. For other […]

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Having an interest in something or some things that challenge one, or are intrinsically rewarding, is not as difficult to do as perhaps, saving the world from polio or malaria (goals of the Gates Foundation).  But, having interests, an outlet for mind and body, is a positive thing.  I recently had someone, for whom English […]

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Things Easy for You Are Real Hard for Me

As anyone who knows me soon realizes, I am not a “normal person.” I never have been and I never will be. My mom used to marvel that, despite the many differences between people my age and me, I had the ability to make, and keep, friends. I have usually been accepted by people who […]

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I think sometimes about how the life Melissa and I share personally and professionally is built on trade offs of strengths and weaknesses.  Long ago, a client/friend remarked “David must be here to carry Melissa’s luggage.”  We were attending a conference where she was speaking, and this client/friend had invited her to speak.  He was […]

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Business as Usual

Business as usual is a phrase that typically means “everything is normal.” Except that, sometimes, it is not. And sometimes, it is normal in one place, not another. Because our work happens in the trial venue, we have to adapt to what is happening there. It might be normal there, and not here. An example, […]

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Although I have not lived full time in Fort Myers since soon after my high school graduation in 1976, it will always be “home” to me.  My family came to Fort Myers from Wakulla County, Florida in the 1920s, almost 100 years ago.  The images of many local landmarks and some of my favorite places […]

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Things Hard for You Are Easy for Me

Everyone is different from everyone else. Some people find it easy to do certain things, while other people have to work hard to accomplish a particular task, and others can’t do it at all. It just depends. I perform high level work, in a challenging occupation, that most people cannot do, while some people who […]

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I remember my mother quoting an elderly neighbor, who became a good friend of hers, saying “Mrs. Beach says, isn’t it good we are not all alike, life would be so boring.”  Everyone has strengths and weaknesses and it is the combination of peoples’ strengths that move society forward, if not as a whole, in […]

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Letter from the Internal Revenue Service – Yikes!

No small business owner likes to receive a letter from the Internal Revenue Service – trust me. Such letters inspire dread. Though they occasionally include a good surprise, such as a refund of an over payment, more often they are “not good.” Melissa and I recently received such a letter informing us that, because we […]

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There must be some nice, friendly, helpful people who are employed by the IRS.  Statistically speaking, there has to be some percentage of IRS employees who are customer oriented. It just isn’t possible for everyone who works at the IRS, or even the majority, to be rude, condescending, and generally speaking, unhelpful to its clients, […]

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Colossal Failures at American Express and Chase

Over the past 2 months, I’ve been battling American Express to get them to correct a colossal mistake THEY made, but for which they blamed us/me and penalized us accordingly. To be fair to American Express, Chase Bank also failed during this time period, but not as badly as American Express. The issue common to […]

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David has an awful time dealing with the huge companies we depend on in both business and personal situations.  I can barely tolerate speaking to  “customer service” representatives long enough to convince them that I authorize David to speak with them regarding credit card and other billing issues.  David has spent countless hours in his […]

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Know What You Don’t Know

Many years ago, a college professor of mine told me that knowing what you don’t know (or that you don’t know something) is an important sign of intelligence. It was an enlightening discussion and I think I’ve mentioned this in another post. But, it bears further discussion because we seem to live in a world […]

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Formality Never Hurts

In thinking about the job candidates who failed to get out of the starting gate due to their wardrobe choices, I reflected on how formality provides a guide for “good” behavior. Being formal in addressing people with “Ms.,” “Mr.,” “Dr.,” etc. is a good starting place. It is likely you will soon be told to […]

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Social psychologists have an explanation for most kinds of people’s encounters with others.  In the situations to which David refers, one’s self monitoring level is crucial to the impression they make upon others.  Self monitoring is defined as the degree to which people regulate the way they present themselves, including their emotions and behaviors, in […]

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