Archive | Common Courtesy

Thou shalt not smoke

Just when you think you’ve experienced it all…well, then, something new happens. Magnus moved into our current office a few months ago. We were in the old one for over 24 years and the new one is definitely an improvement over the prior office, in most ways. The new office is in a 2 story, […]

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Magnus’ former office building offered few opportunities for interaction with the other occupants of the building, which is a small, 1 story structure with 4 individual office suites.  Although the on site property manager smokes cigarettes, he is always polite enough to smoke outside.  For the entire time Magnus has been in business, we never […]

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The Destruction of Goodwill

Negativity bias has a long history of research within social psychology. Negativity bias refers to the tendency of many people to assign greater importance to negative information than positive information. Considerable research has revealed that negative adjectives and descriptions contribute more to people’s overall impressions of others than positive adjectives and descriptions. It is important […]

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Goodwill can be fleeting.  I am thinking about some other recent interactions and encounters where it has disappeared quickly.  A fast food restaurant which forgets to include the dipping sauces, or hands out sub standard (for them) food comes to mind.  Another restaurant which has great Vietnamese food but frequently gets the take out order […]

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Happy Roofers

On the day I am writing this post, David’s and my roof is in the third day of being removed, in preparation for a new roof to be installed. Although we have been through this process in the past, in 2005, when we lost the roof on our previous house during Hurricane Wilma, our current […]

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This whole re-roofing process has been an experience. The happy roofers part makes some of it into a positive one. I’ve never seen anything like it. The energy of these guys after 12 hours in the hot sun, on a roof, is inspiring. The work is incredibly hard. The materials are heavy, and what we […]

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The Major League

My family is a baseball family. My dad, the late Park T. Pigott, Sr. played baseball, coached baseball, and generally speaking, lived much of his life for baseball. I am not usually fond of sports analogies, however, recent experiences with clients of Magnus Research Consultants have reminded me of baseball. Almost all of Magnus’ clients […]

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This minor leaguer experience was one of the strangest situations we have had in years.  We had been, to keep up with the baseball analogy, “scouted” by the end client (that is the entity/person paying our bill).  Our ability to work with the lawyer was limited until that scouting was completed.  Admittedly, this process was […]

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Don’t greet guests in pajamas

A Point of View

Melissa Pigott, Ph.D.

On April 13, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology, Travel

Many years ago, I learned a valuable life lesson from my friend, the late Dr. Linda Foley. Linda lived in Jacksonville, David’s hometown and the city where his parents lived, such that we rarely stayed in her home overnight. She repeatedly invited us to stay with her and her partner, Roger, and finally David and […]

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Another View

David H. Fauss, M.S.M.

On April 13, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology, Travel

I never know what topic Melissa will come up with next, but she doesn’t know where I’ll be going next either.  Linda was the epitome of class in many ways.  Pre-dinner “snacks” was cocktail hour, for example, with unique serving dishes and glassware.  I guess I don’t have to worry about showing up in a […]

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Hiding behind Email

Prompted by my posts about “different direction” and “ghosting,” a related phenomenon is hiding behind email, especially as a way to deliver bad news. Maybe it is just me, but it seems a matter of professionalism and fairness that, if one asks someone else to do something like prepare a proposal for consulting services, the […]

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I love to discuss, and write about, etiquette.  As a social psychologist, I am keenly aware of the social norms involved in etiquette, which involves far more than knowing which fork to use.  There is a certain etiquette involved in communicating with others, in both professional and personal settings.  This includes “responding in kind” to […]

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Why be Snarky?

Why be snarky when being snarky is unnecessary, particularly in the business world? One of Magnus vendors is a company with whom we interact on a frequent basis. The principal of this company, which will remain nameless, uses the most insulting tone imaginable when writing emails to me, the client. This person never misses the […]

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Any human to human interaction involves personalities, of course.  Most of the time one doesn’t give that much thought unless there is something that causes friction, something that isn’t comfortable.  Snarky or snide comments are one of those things.  It seems like the “snarker” is just picking, for whatever reason, at minor details.  Life and […]

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Designated Hug Time

One of our categories for our posts is Work Life, usually said as “work life balance.” Especially when operating a small family run, or mom & pop business, there are additional stresses in the running of that business which would not be present otherwise. Considering that families who work together spend almost 24 hours a […]

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Well, it’s about time David wrote this post!  We keep a list of topics and this topic is David’s #134, meaning it has been on his list of things to write about for a long time.  I have been eager for David to write about our DHTs because this topic is one of the easiest […]

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Always Take First Watch

Always take the first watch. I received this sage advice many years ago, from a friend who spent most of his life in the United States Navy. The rationale is that one will be less tired during the first watch than in later shifts. First watch, of course, is usually the daytime hours, such as […]

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Always take first watch, unless Melissa beats you to it!  After that, I’m not sure which is better, 2nd or 3rd watch.  It might depend on whether it is night or day, and whether sleep is possible.  Though I wasn’t onboard for the hurricane avoidance drive, I remember it well.  I had the outsider’s view, […]

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Better Than “Different Direction”

As a follow up to David’s last post regarding the soul killing phrase “We have decided to move in a different direction,” I will provide alternative phrases that are more appropriate forms of rejection. Keeping in mind that David, and other consultants, spend considerable time and money speaking with prospective clients, preparing proposals outlining the […]

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I like that-“vapid euphemisms.”  In my most recent vapid encounter, vapid also seemed to apply to the paralegal who called me.  Whether it was her fault or not, she not only had insufficient information to give me as to what the attorney purportedly wanted (which was an inappropriate research design, given what she did know), […]

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