Archive | Common Courtesy

Patience

“I appreciate your patience.” “Thank you for your patience.” How many times do we hear this when dealing with customer service? When dealing with problems with vendors, contractors, retailers, etc.? These are obviously trained phrases. That is, the customer service reps are trained to say these words. But, in my opinion, they are ill considered […]

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Oh, the silly things people say!  Here are some of my favorites, starting with David’s, “Thank you for your patience.”  When someone tells me “Thank you for your patience,” I ask, “Why do you assume I have patience?”, particularly if I have been waiting for what seems like an eternity for the person to get […]

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Extend a hand

In a recent round of interviews, I experienced some things I had not thought about in a quite a while. First though, I should say that it has been several years since I had to go through this process and various things have changed. The job “ad” was different than ever and involved more online […]

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I have always admired David’s willingness to help people.  That is one of the things we have in common!  David goes out of his way to help people who need help and often, those in need of help are strangers who don’t expect anyone to help them.  This recent example of a job applicant is […]

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My Three Sons

David is one of the three sons of the late Carole and Herman Fauss. David is the eldest son, followed by Dale, then many years later, Stephen. Unlike many families with whom I am familiar, David and his brothers share a harmonious existence. None of them have ever been in any kind of trouble, there […]

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Writing this a few months after my parents’ deaths, it is interesting to reflect on how we three sons/brothers worked together well.  We missed a few details; there was so much to be done to look after our parents’ affairs.  But, we worked together in ways that apparently aren’t the case in all families.  I […]

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Go ahead: It’s okay to call me “Doctor”

A Point of View

Melissa Pigott, Ph.D.

On August 24, 2021

Category: Business Frustrations, Careers, Common Courtesy, Jury Consultants, Magnus, Magnus Insights, Psychology, Trial Consultants

The last time someone correctly referred to me as “Ms.” was before 4:00 p.m. on Monday, July 9, 1984. That was a long time ago, however, many people, including family members and friends (all of whom should know better) are reluctant to address mail or otherwise refer to me as “Dr.” Although I earned a […]

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Another View

David H. Fauss, M.S.M.

On August 24, 2021

Category: Business Frustrations, Careers, Common Courtesy, Jury Consultants, Magnus, Magnus Insights, Psychology, Trial Consultants

This post reminds me of a memory from my teen years, when talking with a friend about the father of another friend who was a professor at a college in Jacksonville.  He was a sociologist, and my friend said she asked him, do I call you “Mr. Key or Dr. Key?” He answered, “well, I […]

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Thou shalt not smoke

Just when you think you’ve experienced it all…well, then, something new happens. Magnus moved into our current office a few months ago. We were in the old one for over 24 years and the new one is definitely an improvement over the prior office, in most ways. The new office is in a 2 story, […]

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Magnus’ former office building offered few opportunities for interaction with the other occupants of the building, which is a small, 1 story structure with 4 individual office suites.  Although the on site property manager smokes cigarettes, he is always polite enough to smoke outside.  For the entire time Magnus has been in business, we never […]

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The Destruction of Goodwill

Negativity bias has a long history of research within social psychology. Negativity bias refers to the tendency of many people to assign greater importance to negative information than positive information. Considerable research has revealed that negative adjectives and descriptions contribute more to people’s overall impressions of others than positive adjectives and descriptions. It is important […]

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Goodwill can be fleeting.  I am thinking about some other recent interactions and encounters where it has disappeared quickly.  A fast food restaurant which forgets to include the dipping sauces, or hands out sub standard (for them) food comes to mind.  Another restaurant which has great Vietnamese food but frequently gets the take out order […]

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Happy Roofers

On the day I am writing this post, David’s and my roof is in the third day of being removed, in preparation for a new roof to be installed. Although we have been through this process in the past, in 2005, when we lost the roof on our previous house during Hurricane Wilma, our current […]

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This whole re-roofing process has been an experience. The happy roofers part makes some of it into a positive one. I’ve never seen anything like it. The energy of these guys after 12 hours in the hot sun, on a roof, is inspiring. The work is incredibly hard. The materials are heavy, and what we […]

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The Major League

My family is a baseball family. My dad, the late Park T. Pigott, Sr. played baseball, coached baseball, and generally speaking, lived much of his life for baseball. I am not usually fond of sports analogies, however, recent experiences with clients of Magnus Research Consultants have reminded me of baseball. Almost all of Magnus’ clients […]

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This minor leaguer experience was one of the strangest situations we have had in years.  We had been, to keep up with the baseball analogy, “scouted” by the end client (that is the entity/person paying our bill).  Our ability to work with the lawyer was limited until that scouting was completed.  Admittedly, this process was […]

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Don’t greet guests in pajamas

A Point of View

Melissa Pigott, Ph.D.

On April 13, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology, Travel

Many years ago, I learned a valuable life lesson from my friend, the late Dr. Linda Foley. Linda lived in Jacksonville, David’s hometown and the city where his parents lived, such that we rarely stayed in her home overnight. She repeatedly invited us to stay with her and her partner, Roger, and finally David and […]

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Another View

David H. Fauss, M.S.M.

On April 13, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology, Travel

I never know what topic Melissa will come up with next, but she doesn’t know where I’ll be going next either.  Linda was the epitome of class in many ways.  Pre-dinner “snacks” was cocktail hour, for example, with unique serving dishes and glassware.  I guess I don’t have to worry about showing up in a […]

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Hiding behind Email

Prompted by my posts about “different direction” and “ghosting,” a related phenomenon is hiding behind email, especially as a way to deliver bad news. Maybe it is just me, but it seems a matter of professionalism and fairness that, if one asks someone else to do something like prepare a proposal for consulting services, the […]

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I love to discuss, and write about, etiquette.  As a social psychologist, I am keenly aware of the social norms involved in etiquette, which involves far more than knowing which fork to use.  There is a certain etiquette involved in communicating with others, in both professional and personal settings.  This includes “responding in kind” to […]

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