Archive | Common Courtesy

Modern Communications

Writing this post in mid 2022, I want to comment on modern communications technologies. Especially due to the pandemic, the “modern” technologies of cellular telephones and virtual meetings (Zoom, etc.) have become more common in the world of business. This is for better or worse, depending on point of view. These technologies are great because […]

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David spends significantly more time talking on the telephone than I do, but I share his frustrations.  The poor quality of some people’s internet connections make it difficult to have a meaningful telephone conversation.  This is compounded when the conversation is via a platform, such as Zoom, that includes both audio and video components.  Constant reminders […]

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Zenobia

Recently, a long time friend of my family’s, Woody Hanson, posted an old photo on a social media site that brought back fond memories. The photo was of Zenobia King Hill, the owner of a modeling school in my hometown of Fort Myers, Florida. Zenobia was from Alabama; she attended the famous John Robert Powers […]

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I’ve heard many stories about Zenobia over the years, but it was not until I saw the photo Melissa referenced, with the description, that I actually knew how her name was spelled.   Melissa, as well as some of her friends, have spoken fondly of Zenobia over the years.  I’ve heard about the life skills learned, […]

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If You Don’t Have a Ph.D In Psychology Don’t Presume to Understand Human Nature

I have written about the phenomenon of people who have no education, training, or expertise in psychology who think they know as much about human behavior as I, a psychologist, know. I am frequently asked for my opinion about someone or something, only to be told, “Well, I don’t have a degree in psychology, but […]

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Knowing what you don’t know or knowing that you don’t know are important skills for getting through a career, or life.  An economics professor once pointed this out to me when I remarked that I felt, despite having earned highest grade on a test in his class, there was so much I didn’t know about […]

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Take Names

I’m not sure when or why I learned to “take names,” but doing so has served me well. By “taking names,” I mean making a note of the name of the person on the other end of the phone line, or maybe in person, for example, a store manager. Whether it is in the context […]

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Learning people’s names is an important skill that often takes time and effort to develop.  When selecting a jury, for example, attorneys are required to address each prospective juror by name so that the court reporter can ensure the permanent record of the trial is accurate.  The attorneys are required to address each potential juror […]

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No Headphones in Office

I’m catching up on some topics I came up with years ago. I came across this one regarding the use of headphones during work hours. We haven’t had much of a problem with this, but when we did, it was one of those things that caught me off guard. The fact that someone would be […]

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No headphones in the office!  No ear buds in the office!  No music in the office!  No, no, and no.  I love music, as almost everyone who knows me is aware.  I love music played loudly.  Turn it up!  But, when I am working, I require absolute, or near absolute, silence.  I need to concentrate.  […]

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Those little annoyances

Someone told me long ago that he lacked the personality characteristic to be able to tolerate performing mundane tasks, including dealing with automated telephone systems; working out problems with a bank; balancing a checkbook; etc. I share this absence of the personality trait that obviously includes having patience to handle being placed on hold for […]

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It’s not easy being OK to Handle.  I think we’ve written about that story before.  But, in the recent example, I was dealing with one of our banks.  I don’t enjoy that kind of experience, but I know I can get through it; I have to.  Melissa could not.  I just have to persevere.  This […]

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You May Be Kidding, But I’m Not

This is the second post about Magnus’ unfortunate experience with the nasty mock juror who was sent home after he threatened one of my employees. Sadly, this sort of thing has happened before. Sadder still, I expect it to happen again some day. In every instance Magnus has had in which a mock juror threatens […]

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Racial discrimination, bullying, or other abuses are certainly not something to kid about.  More than ever, this is true and employers must be vigilant in ensuring that zero tolerance is the only option.  Within an employer’s environment there are probably different ways of handling these issues, but our environment is unique.  We have to “have […]

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Elegantly Forceful

Magnus Research Consultants recently worked in Miami, where we have worked numerous times throughout the decades we have been in business. Most of the time when we are conducting mock jury research, the research participants/mock jurors are respectful toward one another, the Magnus staff, and me. Once in a while, however, one or more of […]

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Elegantly forceful is a great description and a smart way of handling a difficult, tense situation, ESPECIALLY when all eyes are on you.  When clients are involved, the stakes are much higher still.  The way this mock juror was handled set the tone for the entire group.  Yelling, screaming, cursing, as we’ve observed some trial […]

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Varying Types of Concert Fans

A Point of View

Melissa Pigott, Ph.D.

On November 16, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology

I have attended concerts since 1972. Going to concerts is something I really enjoy! I gone to hundreds of concerts over the years. (Although I have a list, I have never taken the time to count the number of concerts I have attended or the number of performers I have had the pleasure of seeing […]

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Another View

David H. Fauss, M.S.M.

On November 16, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology

Yes, RUSH shows are unique.  Head bobbing to their irregular time signatures is much more common than dancing to RUSH music.  But, that is probably true of most prog-rock bands.  Still, there are variations – some people “dance” by thrusting their fists or arms in the air like they are cheering.  Others stand on the […]

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Just Answer the Question

When I write some of these posts, Mom’s words come to mind and I can hear these words spoken in her voice. This is another one of those times. Some people are direct in their speaking style and in general, in their approach to life. In contrast, other people, as Mom used to say “beat […]

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I chuckled when I saw the title of this post, and not in a good way.  I was recently frustrated by a recently terminated employee’s inability to give a straight answer.  I will admit there are times when a “yes” or “no” is inadequate and a more detailed explanation is warranted.  However, in the midst […]

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