Archive | Common Courtesy

Those little annoyances

Someone told me long ago that he lacked the personality characteristic to be able to tolerate performing mundane tasks, including dealing with automated telephone systems; working out problems with a bank; balancing a checkbook; etc. I share this absence of the personality trait that obviously includes having patience to handle being placed on hold for […]

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It’s not easy being OK to Handle.  I think we’ve written about that story before.  But, in the recent example, I was dealing with one of our banks.  I don’t enjoy that kind of experience, but I know I can get through it; I have to.  Melissa could not.  I just have to persevere.  This […]

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You May Be Kidding, But I’m Not

This is the second post about Magnus’ unfortunate experience with the nasty mock juror who was sent home after he threatened one of my employees. Sadly, this sort of thing has happened before. Sadder still, I expect it to happen again some day. In every instance Magnus has had in which a mock juror threatens […]

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Racial discrimination, bullying, or other abuses are certainly not something to kid about.  More than ever, this is true and employers must be vigilant in ensuring that zero tolerance is the only option.  Within an employer’s environment there are probably different ways of handling these issues, but our environment is unique.  We have to “have […]

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Elegantly Forceful

Magnus Research Consultants recently worked in Miami, where we have worked numerous times throughout the decades we have been in business. Most of the time when we are conducting mock jury research, the research participants/mock jurors are respectful toward one another, the Magnus staff, and me. Once in a while, however, one or more of […]

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Elegantly forceful is a great description and a smart way of handling a difficult, tense situation, ESPECIALLY when all eyes are on you.  When clients are involved, the stakes are much higher still.  The way this mock juror was handled set the tone for the entire group.  Yelling, screaming, cursing, as we’ve observed some trial […]

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Varying Types of Concert Fans

A Point of View

Melissa Pigott, Ph.D.

On November 16, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology

I have attended concerts since 1972. Going to concerts is something I really enjoy! I gone to hundreds of concerts over the years. (Although I have a list, I have never taken the time to count the number of concerts I have attended or the number of performers I have had the pleasure of seeing […]

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Another View

David H. Fauss, M.S.M.

On November 16, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology

Yes, RUSH shows are unique.  Head bobbing to their irregular time signatures is much more common than dancing to RUSH music.  But, that is probably true of most prog-rock bands.  Still, there are variations – some people “dance” by thrusting their fists or arms in the air like they are cheering.  Others stand on the […]

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Just Answer the Question

When I write some of these posts, Mom’s words come to mind and I can hear these words spoken in her voice. This is another one of those times. Some people are direct in their speaking style and in general, in their approach to life. In contrast, other people, as Mom used to say “beat […]

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I chuckled when I saw the title of this post, and not in a good way.  I was recently frustrated by a recently terminated employee’s inability to give a straight answer.  I will admit there are times when a “yes” or “no” is inadequate and a more detailed explanation is warranted.  However, in the midst […]

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Everyone you meet knows something you don’t know

“Everyone you meet knows something you don’t know.” This was the text of Facebook post I saw recently. And, my first thought was, of course they do, they know their name, address, hometown and many other personal details. But, as I thought about it, I realized how true this is on many levels. Everyone has […]

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David’s writing reminds me of the childhood taunt, “I know something you don’t know.”  It’s true; I do know something, many things, you don’t know.  It is equally true that you know something I don’t know.  It isn’t possible for any of us to know everything about everything.  Meeting someone in one’s field of study […]

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Lesson from a Roofer: “I just do my job”

I have learned some things while observing the roofers who worked on David’s and my roof for 4 months (that seemed like an eternity). I have written past posts about some of my observations, including my amazement at how happily the roofers perform their jobs. On the last day of the 14 day installation of […]

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Sebastian told me something similar when I told him it seemed unfair to make him work on a (dangerous) roof by himself.  He shrugged and said “It’s a job.”  He seemed indifferent to which roof, which tile, how many co-workers he had.  He just knew what needed to be done and went about it without […]

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Making Friends

A recent email conversation with a friend, Tom, made me think about a fact of life that has some unfortunate consequences. As adults in the working world, we typically relate to each other on a single dimension, that of work. Whatever the work relationship, co-workers, client/consultant, or otherwise, our interactions are narrow in comparison to […]

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Luckily for me, I have always made friends in every kind of situation.  David’s friend, Tom, is an attorney at a large law firm, but neither David or I knew this when we met him while sitting next to each other at a RUSH concert.  David and I also met another, prominent and high profile, […]

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Patience

“I appreciate your patience.” “Thank you for your patience.” How many times do we hear this when dealing with customer service? When dealing with problems with vendors, contractors, retailers, etc.? These are obviously trained phrases. That is, the customer service reps are trained to say these words. But, in my opinion, they are ill considered […]

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Oh, the silly things people say!  Here are some of my favorites, starting with David’s, “Thank you for your patience.”  When someone tells me “Thank you for your patience,” I ask, “Why do you assume I have patience?”, particularly if I have been waiting for what seems like an eternity for the person to get […]

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Extend a hand

In a recent round of interviews, I experienced some things I had not thought about in a quite a while. First though, I should say that it has been several years since I had to go through this process and various things have changed. The job “ad” was different than ever and involved more online […]

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I have always admired David’s willingness to help people.  That is one of the things we have in common!  David goes out of his way to help people who need help and often, those in need of help are strangers who don’t expect anyone to help them.  This recent example of a job applicant is […]

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