Archive | Getting the Job Done

Patience

“I appreciate your patience.” “Thank you for your patience.” How many times do we hear this when dealing with customer service? When dealing with problems with vendors, contractors, retailers, etc.? These are obviously trained phrases. That is, the customer service reps are trained to say these words. But, in my opinion, they are ill considered […]

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Oh, the silly things people say!  Here are some of my favorites, starting with David’s, “Thank you for your patience.”  When someone tells me “Thank you for your patience,” I ask, “Why do you assume I have patience?”, particularly if I have been waiting for what seems like an eternity for the person to get […]

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Things Back to Normal! Water Fountains, Crowded Elevators, Smiling Faces

Hooray! Hooray! I had the privilege of selecting 2 juries, for 2 different clients, in 2 different courthouses, recently. Usually, this would be nothing to write about, however, these jury selections were noteworthy due to the fact that they were the first, and second, jury selections for me since the world shut down in March […]

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As the one who watches the business side of our business, it is great for Melissa to be back in the courthouse again.  Non functioning courts have been terrible for our business as clients have had little perceived need or motivation to hire a trial consultant if there can be no trials.  So, having trials […]

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It’s a Big Job!

Melissa and I have mentioned we are undergoing a big home improvement project this year. It is not one we wanted to undertake: a new roof! We first heard “It’s a big job” when securing bids for the roof project. “It’s a big roof, it’s a big job….” Well, yes it is. Isn’t that great? […]

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I’m proud to say that, in almost 30 years of owning and operating Magnus, David and I have never had a job that was too big to accept.  When prospective clients ask me if I have ever worked on a “big” case, implying that I might not have the expertise to work on their case, […]

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Was it Worth it?

In October of 2005, David and I were fortunate to attend a concert by the renowned group, Cream. As many people know, Cream were considered the world’s first supergroup because their 3 members, Eric Clapton, Jack Bruce, and Ginger Baker, had been members of other successful groups prior to forming Cream. Although Cream were active […]

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The trip to New York City to see Cream was a long time in the planning.  We bought tickets to the show as soon as it was announced.  Hotel and flight bookings followed.  I’m sure we had other items on our agenda for the trip, but seeing Cream in “The Garden” was the focus and […]

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Brave New World

Recent conversations with several attorneys prompted this post. The title many will recognize is from a 1931 book by English author Aldous Huxley, and I have to say, I’ve never read it. But, here we are in the 3rd quarter of 2021 and I have to say that, due to the COVID-19 pandemic, and other […]

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As David and I have written before, there are some people (like us) who thrive on change and there are others who prefer the status quo and/or wish things were “like they used to be.”  The latter types of people are, for the most part, boring to me.  Change is part of human existence and, […]

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Quantifying Change

It is an exciting time to be a data nerd – the 2020 Census data are trickling out. And, apologies to Bob Dylan, with the times, the data are a-changing! The key data points released thus far confirm the growing diversity of America. I’ve been looking at some of the numbers for Florida, with a […]

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I’m thrilled that David decided to write about this topic!  I am the embodiment of the definition of “science nerd” and “data nerd.”  I love both science and the data obtained from research more than almost anything.  (The recent refusal of some people to believe in science, particularly medical science, is mind numbing to me, […]

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Onboarding

We at Magnus been working with a new employee recently to get him up to speed so that he can work effectively. Because Megan has been with us for quite a few years, I haven’t had to train anyone in some time, so it is an interesting experience to look at our training list and […]

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No offense to any of Magnus’ wonderful employees, but hiring, training, and supervising employees is my least favorite part of owning and operating a business.  I know what I am doing, I always get my work done correctly and on time, and it slows me down anytime I have to deal with the latest issue […]

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My Three Sons

David is one of the three sons of the late Carole and Herman Fauss. David is the eldest son, followed by Dale, then many years later, Stephen. Unlike many families with whom I am familiar, David and his brothers share a harmonious existence. None of them have ever been in any kind of trouble, there […]

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Writing this a few months after my parents’ deaths, it is interesting to reflect on how we three sons/brothers worked together well.  We missed a few details; there was so much to be done to look after our parents’ affairs.  But, we worked together in ways that apparently aren’t the case in all families.  I […]

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CYA, Part 2

A recent experience prompts this post. I got a call from an out of state prospective client about a case in “our backyard” of south Florida. Turns out, they were surprised by the judge in the case who told them to get ready, fast, for trial. It caught them off guard a bit, and they […]

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As David and I have mentioned many times in past posts, there are numerous reasons why Magnus is retained for mock jury research, focus groups, attitude surveys, witness preparation, and jury selection.  Some times, attorneys are motivated to hire Magnus because they want to improve their odds of winning their case.  A long time client […]

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Audley

A Point of View

Melissa Pigott, Ph.D.

On August 17, 2021

Category: Careers, Entrepreneurship, Getting the Job Done, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Small Business Success

I have a friend named Audley Bain. Audley and I have known each other since 1992, when we were introduced by the late Ralph Kaufman. Ralph and his wife, Dorothy, lived across the street from David and me during the winter months (they were “snow birds” from New York) when we lived in Lighthouse Point. […]

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Another View

David H. Fauss, M.S.M.

On August 17, 2021

Category: Careers, Entrepreneurship, Getting the Job Done, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Small Business Success

Audley was at the house today.  And, not a moment too soon, as it had been too long since he was there.  In a Florida summer, the frequent rains wreak havoc with his plans to get to each of his customers’ yards on a timely basis.  And, with those rains, the grass (and weeds) grow […]

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