Archive | Business Relationships

Don’t say yes, when you mean, I don’t know…

We once had an employee who was full of lessons for us. She worked hard, but sometimes she had to work extra hard to overcome her own limitations. This resulted in her inability to focus on a question at hand. And, I don’t know if it was to be dismissive in order to return to […]

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It’s a long, long way from “Yes” to “I don’t know” and, for that matter, from “No” to “I don’t know.”  As anyone who knows me well will assert, I speak in a direct manner, as succinctly as possible.  I rarely “beat around the bush.”  Instead, I say what I mean and I mean what […]

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My job is to help people

Sometimes, when I am asked what I do for a living, I answer, “I help people.” Although the details of my job description have changed over the years, my entire career has been devoted to helping people. In my job as Director of Marketing Research at a large hospital, I was tasked with helping improve […]

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A client called for help this week.  He faces a unexpected challenge of a case that he didn’t think would get to trial – then the judge set a trial date.  With a trial looming, and some extra challenges on the part of his client, he called.  It helped that he is a regular reader […]

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Unpaid Work

As entrepreneurs, Melissa and I often work without getting paid.  The most common example from “my department” is talking with a prospective client about a new case, preparing a proposal, following up, only to hear that the project is a no go.  Perhaps the price was beyond their budget, or the client wanted to use […]

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People who lack the entrepreneurial mindset often can’t relate to David’s and my perspective regarding doing copious amounts of work for which we are not compensated.  As an example, I have made hundreds of presentations to attorneys’ and insurance companies’ associations, most of which have involved zero payment to me.  Why would I do such […]

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Talk to the Boss

Many years ago when we were first starting Magnus, we learned a lesson, the hard way, about trusting clients, even prior clients, or their associates, when making research plans. We met with a client from our prior employer, at his request, and we came up a research plan for one of his cases. After the […]

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“Talk to the boss” was an early, and painful, lesson learned in the early days of Magnus Research Consultants. Related to this learning experience was the realization that, when a client says, “The check is in the mail” or something similar, the check might not actually be in the mail (or sent via overnight delivery […]

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Talk to the mailman – he could be a Beatles fan

Magnus has been headquartered in the same office since 1996. Over the years, we have had a variety of letter carriers, including some who were very nice and others, who were not so nice. I rarely see the letter carrier, due to the location of my office out of sight of our office’s entrance. Once […]

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It is easy in life to overlook others as we go about our daily business. But, one never knows where they will meet a friend or make a useful connection. Perhaps with the mailman, or the landscapers, or any other similar service provider, it is easy to ignore them as we go about being busy. […]

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In some ways faster than I was

In my previous post about speed, I mentioned I am not as fast as I once was. This post may seem contradictory in that, in many ways, I am faster than I have ever been. Despite limitations related to the aging process, experience in doing what I do has made me highly efficient, not to […]

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Now this is more like what I’d expect to hear from Melissa. As we’ve noted before, we each write our posts based on a topic list which we create individually. This means neither of us know what the other has up a sleeve until we read a post the other has written. So, though I’m […]

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Not as fast as I once was

It was a sad day when, for the first time in our lives, my nephew, Frank, Jr., beat me in a foot race. I was always a very fast runner, usually beating boys and girls of all ages in races. I enjoyed accepting all challengers and I enjoyed winning because running fast was about the […]

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Melissa’s post started focusing on a physical speed issue, and I guess we all experience some level of being defeated by someone faster or better at something. But, as they say, with age comes wisdom. The “they” in this case was Oscar Wilde and full quote is, per the ever wonderful internet, “With age comes […]

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Tell no one what we do

An oddity of my job as a jury/trial consultant is not being able to share the details of my work with family, friends, or anyone, ever. All of the cases in which Magnus consults are high stakes matters, regardless of whether they are civil or criminal trials. Everyone who is employed by Magnus, including David […]

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In the past two weeks, news about several cases on which we have worked have appeared prominently in the news. The cases, and the results of their trials, were newsworthy. This is, no doubt, common for trial consultants and it is, admittedly, exciting to be involved in high profile or noteworthy cases. Yet, from the […]

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I don’t know what you do – don’t assume you know what I do

A frustration I’ve had over the years is when an attorney, a claims adjuster, a paralegal, or even a vendor of ours acts as though he/she knows how to do my job, our job. I’ll never forget the story Melissa, and others on our consulting team, told me of a case for which I was […]

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I have never understood why someone who “knows it all” bothers to retain my services, thereby paying for my expertise. After all, if one truly knows everything there is to know, what could be the benefit derived from paying someone to find out something already known? Wouldn’t it be better to merely bask in one’s […]

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RESPECT, addenda

We recently posted about RESPECT and used a couple of examples of how we were shown disrespect by our clients – “dissed” may be the current term for this. A friend (thanks Al) pointed out that the post might backfire if potential clients of ours were to think we’d post something negative about working with […]

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Many thanks to my dear friend, Al Weigand, for pointing out that there are sometimes multiple interpretations, including some that are unintended, of things we write. Al is a thoughtful, deliberative person who, upon reading the post about RESPECT, cautioned me that it could be interpreted by potential clients of Magnus as having the intent […]

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