Archive | Business Relationships

The Problem With This Case is the Client.

An attorney client of ours recently told Melissa that his client is a problem. He said, “the problem with this case is my client.” He was pretty direct, but we’ve heard this, or some variation thereof, countless times. In this case, the client is wealthy (and accustomed to getting his way as a result). He’s […]

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I often wonder if  “problem clients” know their attorney considers them to be a problem.  Or, are they demanding, arrogant, and self centered to the point they have no idea of the impact they have on other people?  Many times, the end client (defined as one of the primary parties in the lawsuit, that is, […]

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Magnus’ Women Power

In the almost 30 years that David and I have co-owned Magnus Research Consultants, we have employed many people of both sexes. We have had several long term employees, 2 of whom are men and 2 of whom are women. In addition, there have been 3 women who are former Magnus employees who have gone […]

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On the day I started writing this post, Melissa was wearing a pink t-shirt that said “Pretty Good for a Girl.”  I bought it for her at a Mindi Abair jazz concert.  Mindi has a song by that title because it is a phrase she’s heard many times over her career.  She decided to embrace […]

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Technology and Workplace Violence

In this, final, post about workplace violence that was inspired by my recent mediator re-certification training, I will discuss another reality of life in the modern world, workplace violence involving employees who work remotely. Workplace violence is not limited to in person interactions; in fact, cyber violence is commonplace. The pandemic that began in early […]

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It is somewhat overwhelming to consider the lengths to which “bad actors,” a/k/a criminals, in some situations, will go to in order to attempt to bully, harass, or perpetrate violence.  We at Magnus, are somewhat sheltered in our work environment.  But, to consider the ramifications of remote working, telecommuting, etc. and how that pandemic forced […]

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Employers’ Duty of Care of Employees

The lecture I recently attended on workplace violence included information regarding employers’ duty of care of their employees, with the goal being to foster an environment of zero tolerance for violence. The first component of every employers’ duty in this regard is, of course, to have a written policy that prohibits all forms of on […]

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Employers’ responses to harassment or violence send strong messages as to whether behaviors are tolerated.  In the instance Melissa mentioned about being grabbed from behind, that was an act committed by the attorney/client when she worked in her first trial consulting job.  Because he was a client, she didn’t respond with violence and hit him, […]

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Workplace Violence

This is the first of a series of 3 posts concerning workplace violence. As part of my Continuing Mediator Education required to maintain my certification as a Civil Court Mediator in Florida, I attended a lecture on workplace violence that was taught by an employee of the Fort Lauderdale Police Department. Unfortunately, most of us […]

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It is disturbing that workplace violence, in any form, is enough of a problem that it was included on the agenda for Melissa’s mediator continuing education. This fact is enough to give one pause, and it makes me think how different things are in the world at large than in our small business.  I certainly […]

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Pay to Play

I’m writing this post after having recently received a solicitation from an attorney group asking for speakers for a big annual event. The “invitation” included a price list of what they expected speakers to pay. Despite the fact the audience would be perfect for us, marketing wise, Melissa immediately rejected the idea as something prohibited […]

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Psychologists are expressly prohibited from paying anyone to publish their research, lecture to any audience, or endorse their services.  Although attorneys and other professionals have different codes of conduct than psychologists, as a psychologist who works with attorneys, I am bound only by my profession’s ethical code of conduct.  It is abhorrent to me to […]

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Helping without Realizing

Sometimes in life people make a difference without even realizing it. Without trying to make a difference. “Leading by example” is the term often used to describe this phenomenon. Melissa was pleasantly surprised when the owner of a small hotel and conference facility “comp’d” our stay at the hotel for a non-work event. The woman, […]

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As corny as it sounds, I try to “let my light shine” in my dealings with everyone.  When I was growing up, my parents treated everyone with respect, whether they were dealing with the lowest or highest members of society.  Mom always told me to watch what I was doing because I never know when […]

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Everyone you meet knows something you don’t know

“Everyone you meet knows something you don’t know.” This was the text of Facebook post I saw recently. And, my first thought was, of course they do, they know their name, address, hometown and many other personal details. But, as I thought about it, I realized how true this is on many levels. Everyone has […]

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David’s writing reminds me of the childhood taunt, “I know something you don’t know.”  It’s true; I do know something, many things, you don’t know.  It is equally true that you know something I don’t know.  It isn’t possible for any of us to know everything about everything.  Meeting someone in one’s field of study […]

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Lesson from a Roofer: “I just do my job”

I have learned some things while observing the roofers who worked on David’s and my roof for 4 months (that seemed like an eternity). I have written past posts about some of my observations, including my amazement at how happily the roofers perform their jobs. On the last day of the 14 day installation of […]

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Sebastian told me something similar when I told him it seemed unfair to make him work on a (dangerous) roof by himself.  He shrugged and said “It’s a job.”  He seemed indifferent to which roof, which tile, how many co-workers he had.  He just knew what needed to be done and went about it without […]

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Making Friends

A recent email conversation with a friend, Tom, made me think about a fact of life that has some unfortunate consequences. As adults in the working world, we typically relate to each other on a single dimension, that of work. Whatever the work relationship, co-workers, client/consultant, or otherwise, our interactions are narrow in comparison to […]

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Luckily for me, I have always made friends in every kind of situation.  David’s friend, Tom, is an attorney at a large law firm, but neither David or I knew this when we met him while sitting next to each other at a RUSH concert.  David and I also met another, prominent and high profile, […]

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