Archive | Careers

Patience

“I appreciate your patience.” “Thank you for your patience.” How many times do we hear this when dealing with customer service? When dealing with problems with vendors, contractors, retailers, etc.? These are obviously trained phrases. That is, the customer service reps are trained to say these words. But, in my opinion, they are ill considered […]

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Oh, the silly things people say!  Here are some of my favorites, starting with David’s, “Thank you for your patience.”  When someone tells me “Thank you for your patience,” I ask, “Why do you assume I have patience?”, particularly if I have been waiting for what seems like an eternity for the person to get […]

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Things Back to Normal! Water Fountains, Crowded Elevators, Smiling Faces

Hooray! Hooray! I had the privilege of selecting 2 juries, for 2 different clients, in 2 different courthouses, recently. Usually, this would be nothing to write about, however, these jury selections were noteworthy due to the fact that they were the first, and second, jury selections for me since the world shut down in March […]

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As the one who watches the business side of our business, it is great for Melissa to be back in the courthouse again.  Non functioning courts have been terrible for our business as clients have had little perceived need or motivation to hire a trial consultant if there can be no trials.  So, having trials […]

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It’s a Big Job!

Melissa and I have mentioned we are undergoing a big home improvement project this year. It is not one we wanted to undertake: a new roof! We first heard “It’s a big job” when securing bids for the roof project. “It’s a big roof, it’s a big job….” Well, yes it is. Isn’t that great? […]

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I’m proud to say that, in almost 30 years of owning and operating Magnus, David and I have never had a job that was too big to accept.  When prospective clients ask me if I have ever worked on a “big” case, implying that I might not have the expertise to work on their case, […]

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Onboarding

We at Magnus been working with a new employee recently to get him up to speed so that he can work effectively. Because Megan has been with us for quite a few years, I haven’t had to train anyone in some time, so it is an interesting experience to look at our training list and […]

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No offense to any of Magnus’ wonderful employees, but hiring, training, and supervising employees is my least favorite part of owning and operating a business.  I know what I am doing, I always get my work done correctly and on time, and it slows me down anytime I have to deal with the latest issue […]

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Passive/aggressive behaviors

Many people believe they know someone who is passive-aggressive. But, does the average person, without a psychology background, really know what the term, “passive-aggressive” means? Within psychology, there exists a psychological disorder known as passive-aggressive personality disorder, also known as negativistic personality disorder. This disorder has the following characteristics: overall negativism; persistent feelings of being […]

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I struggle in responding to Melissa’s post about this one because I don’t think I’ve ever had the displeasure of dealing with someone who is totally passive aggressive.  Instead, my point of reference to someone exhibiting passive aggressive behaviors is my own mother.  She was quiet, sweet and kind to everyone to such a degree […]

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Extend a hand

In a recent round of interviews, I experienced some things I had not thought about in a quite a while. First though, I should say that it has been several years since I had to go through this process and various things have changed. The job “ad” was different than ever and involved more online […]

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I have always admired David’s willingness to help people.  That is one of the things we have in common!  David goes out of his way to help people who need help and often, those in need of help are strangers who don’t expect anyone to help them.  This recent example of a job applicant is […]

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Ralph and Dorothy

David and I met Ralph and Dorothy Kaufman in 1992, when we moved into our home in Lighthouse Point. For many years, they lived across the street from us during the winter months. They had a lovely waterfront home, which they had owned since the 1970s, where they came to take a break from their […]

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I think one aspect of writing these blog posts has been to take time to consider how many people we’ve randomly met, somewhere or another, throughout life.  Some of these connections have created unique, life long bonds though they may have started in very simple ways.  When we bought the house back in 1992, much […]

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Go ahead: It’s okay to call me “Doctor”

A Point of View

Melissa Pigott, Ph.D.

On August 24, 2021

Category: Business Frustrations, Careers, Common Courtesy, Jury Consultants, Magnus, Magnus Insights, Psychology, Trial Consultants

The last time someone correctly referred to me as “Ms.” was before 4:00 p.m. on Monday, July 9, 1984. That was a long time ago, however, many people, including family members and friends (all of whom should know better) are reluctant to address mail or otherwise refer to me as “Dr.” Although I earned a […]

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Another View

David H. Fauss, M.S.M.

On August 24, 2021

Category: Business Frustrations, Careers, Common Courtesy, Jury Consultants, Magnus, Magnus Insights, Psychology, Trial Consultants

This post reminds me of a memory from my teen years, when talking with a friend about the father of another friend who was a professor at a college in Jacksonville.  He was a sociologist, and my friend said she asked him, do I call you “Mr. Key or Dr. Key?” He answered, “well, I […]

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Audley

A Point of View

Melissa Pigott, Ph.D.

On August 17, 2021

Category: Careers, Entrepreneurship, Getting the Job Done, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Small Business Success

I have a friend named Audley Bain. Audley and I have known each other since 1992, when we were introduced by the late Ralph Kaufman. Ralph and his wife, Dorothy, lived across the street from David and me during the winter months (they were “snow birds” from New York) when we lived in Lighthouse Point. […]

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Another View

David H. Fauss, M.S.M.

On August 17, 2021

Category: Careers, Entrepreneurship, Getting the Job Done, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Small Business Success

Audley was at the house today.  And, not a moment too soon, as it had been too long since he was there.  In a Florida summer, the frequent rains wreak havoc with his plans to get to each of his customers’ yards on a timely basis.  And, with those rains, the grass (and weeds) grow […]

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Pride v. Humility

Certain words or phrases catch my attention depending on their usage. I’m thinking today about how often one hears “I’m humbled to win this award…” It could be an athlete, musician, actor, or anyone whose work is recognized. What strikes me is what I perceive as a false sense of humility. Winning recognition should make […]

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When I think of the word, “proud,” I smile and think of Sarah Ophelia Colley Cannon, known professionally as the character she played onstage, Minnie Pearl.  Minnie Pearl usually opened her stage appearances with a signature phrase: “How-dee! I’m so proud to be here!”.  Never did I hear her say, “Hello!  I’m so humbled to […]

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