Archive | Business Frustrations

Train the old dog

The last 3 months of pandemic restrictions have caused many of us to learn new tricks. I have thought many times of the adage, “You can’t teach an old dog new tricks.” Either that is wrong, or many of us aren’t really old, or aren’t really dogs. I’ve spoken with many people, not dogs, in […]

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Many people are more comfortable doing things the way they have always done them.  These types of people usually prefer routine over novelty.  For example, they order the same food every time they go to a restaurant; they return to the same place repeatedly when they go on an outing, such as to the beach, […]

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“I’ll be there on time if…”

Magnus Research Consultants has, for many years, employed on a part time basis people who work with us exclusively on research days. We call our wonderful part time staff members Research Technicians because they handle numerous technical aspects of our research, including video camera operation, video editing, and oversight of our mock jurors. The majority […]

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I never thought I’d get schooled in racism along the way when hiring employees.  But, it has happened!  While Melissa has observed more of these racist incidents directly than have I, ensuring that our team is not negatively impacted by these experiences has forced me into some uncomfortable roles, and required some creativity.  With regard […]

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Be Prepared: Prepared, for what?

I was, for a short while, a Boy Scout. The Boy Scout motto is “Be Prepared.” Though I wasn’t a scout for long, that motto is one I’ve taken to heart my whole life – whether personal or professional. I have always tried to use foresight and prepare for contingencies. Years ago, when working as […]

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It’s difficult to be prepared for something one doesn’t anticipate.  For example, I would never have anticipated that the COVID-19 pandemic would have led to mass hysteria over toilet paper!  What in the world has toilet paper got to do with anything?  (Yes, I know all about it now.  People are resorting to primordial behavior, […]

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Learning New Tricks

As I write this, it has been just over a month since the world’s doors slammed shut. Or, at least the doors in the U.S.A, or at least, in Florida. Well, more or less shut – it changes day by day. As we’ve posted and will continue to do a few more times, COVID-19 has […]

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I mentioned to a friend of mine, who is a retired attorney and, prior to retiring, was a long time client of Magnus’, that David and I are in the process of re-inventing ourselves, and Magnus, in this time of social isolation.  He remarked that it seems a shame for me to have spent my […]

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Working in Changing Times

The times, they are a-changin’” said Bob Dylan, in a song of the same name. Oh yes, the times are certainly changing! The times are changing in ways most people could never have imagined. And, the times are changing whether we like it or not. At this point in my long career, I have suddenly […]

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Dylan may have sung that times were changing, but I’d suggest now, that things have changed.  Forever.  In some ways, there is no going back.  Hopefully, lessons we are learning now will make a difference going forward.  A big lesson is that invisible threats like viruses are more lethal than most any weapon of war […]

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Lost Productivity from a Disaster

Everyone has to find a way through disasters. Hurricanes, earthquakes, tornados, these are some of the usual suspects. In 2020, it is a pandemic. I’m writing this in part just to vent about all of the extra work required to get through such things. We at Magnus have been through it multiple times with hurricanes. […]

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In the month since the world closed its doors due to the COVID-19 pandemic, Magnus, like almost every business worldwide, has been negatively impacted in ways I would never have imagined.  Although we are certainly “all in this together,” I am finding that most people with whom I am in contact are focused on the […]

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Working Remote – Transparency

In this time of forced social distancing, with many people working remotely from home or on quarantine, I have been using some of my time to make calls or otherwise contact clients about outstanding proposals, etc. I always have a stack of people to call upon, so I’ve been reaching out. The results of these […]

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One of my favorite “gate keeper” responses, when I ask to speak with one of Magnus’ clients (including returning his/her call) is “Please hold.  Let me see if he wants to take your call.”  Wow! Talk about a put down!  That kind of response makes me wish I never called.  Far better to say “Please […]

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My Suits Have Nowhere to Go

A Point of View

Melissa Pigott, Ph.D.

On May 5, 2020

Category: Business Frustrations, Careers, Getting the Job Done, Jury Consultants, Magnus

Like many people who work in professional settings, since I earned my Ph.D., I have always worked in environments that require me to wear a business suit. “Business suit” was defined by my employers as a dressy blouse, topped with tailored skirt and matching jacket. I was also required to wear “leg covering,” meaning sheer […]

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Another View

David H. Fauss, M.S.M.

On May 5, 2020

Category: Business Frustrations, Careers, Getting the Job Done, Jury Consultants, Magnus

I never thought I/we would be longing for wearing a suit, or for me, a tie.  I have not worn a suit in the last 2 months – a time period longer than any in the last 30 years!  My suits are literally collecting dust.  And, the ties, well I don’t think I will forget […]

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COVID-19 was Only One of Many Distractions

How I wish for a workplace free of distractions! On March 12, 2020, when the U.S.A. was still a relatively “normal” place, Magnus conducted a relatively large series of mock trials for a client. Conducting mock jury research requires many days of report writing for me, which necessitates highly concentrated efforts and high level thought […]

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It often amazes me how much work Melissa and I have to do that has nothing to do with being a trial consultant, things which are not productive, and don’t create any revenue.  On this fateful Monday, I found myself seeking out the property manager to report the plumbing problem, then working with him to […]

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We Can’t Make our Clients Do Anything

David and I recently attended a meeting with attorneys and their clients regarding a case for which they were considering retaining Magnus. The clients of the attorneys are a group of wealthy, sophisticated people who are accustomed to getting their way in all aspects of their lives. These individuals are from a variety of professional […]

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Many years ago, after we had completed a mock jury project for a first time client and he had resolved the case, I made a follow up call to him to ask his impressions.  He said everything was great, but he did have one complaint, he said, “You should have made me do this sooner.” […]

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