Archive | Business Frustrations

A Matter of Perspective

A recent discussion with a client about his client’s (an insurance adjuster) reluctance to engage us for mock jury research is stuck in my mind. The adjuster, whose multiple bosses overruled in authorizing the expenditure on the mock jury research, remained adamantly against it as he did not believe the defendant had an liability such […]

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I’m thrilled I don’t have to deal with reluctant, know it all, insurance adjusters too often.  I would find it tiresome.  In the recent case David mentioned, there were countless delays caused by the reluctant, know it all, adjuster that almost resulted in our not being able to help the end client, that is, the […]

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10 Years After, Part 2

Working as a trial consultant has many unique factors that keep our lives interesting, and sometimes, frustrating. One factor is the time between when we are called on a case and when we actually do our work, such as a mock trial, and when that case goes to trial. I sometimes have attorneys ask me […]

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David does an excellent job of following up with Magnus’ clients.  Some people would be offended by the “radio silence” that usually happens between when a client contacts us about a potential case and when he or she decides to retain us.  Not David.  David calls, then calls again and again, emails, then emails again […]

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Copyright

The photographer in me is compelling me to write about copyrights in this post. The © symbol is the most common way that photographers and artists, of all types, mark their work as copyrighted. There are other “approved” markings, including “Copr.” or the whole word “Copyright” along with the year of publication and name of […]

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It is amazing to me how many of David’s beautiful photos have been purloined, including by attorneys, judges, and the media.  Some people and organizations evidently believe they are entitled to take whatever they want, even if it doesn’t belong to them.  David is forceful about protecting his copyrights.  His photos are similar to any […]

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Better Not Look Down

I had the privilege of seeing the late, great, B. B. King perform in concert on many occasions. He was a source of inspiration to me for many reasons, including his commitment to keeping the blues alive. One of my favorite songs of his, written by Will Jennings and Joe Sample, is “Better Not Look […]

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As anyone who reads our posts knows, song lyrics are a part of our outlook on the world.  When I read Melissa’s post, and comments of those who live their lives in the past, I immediately thought of “Living in the Past” (Jethro Tull) and Bruce Springsteen’s anthem “Glory Days.”  But more so, I thought […]

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Managing Expectations

This is the third post in a series on professionalism. This one is about making “keepable promises” with regard to deadlines and deliverables. We, at Magnus, work in a world with many deadlines; very often, these are deadlines beyond the control of our clients. That is, judges set trial dates and discovery deadlines with which […]

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I recently observed my 50th anniversary of employment.  Having lost my father at an early age, I had to work in order during high school to help my mother with our household expenses.  In 50 years of working, I can proudly say that I have never, ever, missed a deadline or failed to deliver my […]

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Billing Expectations

As a follow up to my post on professionalism based on my recent experience of being a lawyer’s client, I want to discuss billing expectations. As I told my family’s lawyer during an extremely unpleasant phone call, what he did to us was like taking one’s car to the repair shop, getting an estimate, then […]

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Almost everyone wants to know the price of something before they purchase it.  This is true regardless if someone is buying a hot dog, a car, or paying for legal services.  Things can look fine, but if they are too expensive, in consideration for what they offer, there will be a disconnect between the product/service […]

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Arbitration Research

Most attorneys retain Magnus Research Consultants for pre mediation or pre trial jury research, but arbitration is increasingly used to resolve cases. After all these years, it is interesting to note attorneys’ surprise when they find out that we conduct pre arbitration research. They ask us, “How can we do that? Where can we find […]

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This is one of those areas where our attorney clients must “think out of the box.”  (I actually detest that phrase, but it seems so common that it is well understood to mean be creative.)  Unfortunately, I know all too well how what we are, what we do, is put in a “box” of sorts, […]

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Be Professional

This is a topic I’ve had on my “to be written” list for a long time. I’m prompted to write it now based on having been on the client side of working with a lawyer. Having been the client of lawyers on several occasions, I can say I much prefer the relationship in which the […]

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What does it mean to conduct oneself with professionalism?  Professionalism, in my opinion, does not equate with wearing an expensive suit, working in a high rise office building with a scenic view, or many of the other outward, but superficial indicators of success.  Recently, David and I spent a few days in Merida, Mexico.  We […]

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“If I Don’t Drive the Bus…”

I am writing this post on the birthday of one of my former bosses. As the absolute worst boss I ever had, this person will remain nameless. (This being said, many readers will be able to identify my former boss, having heard her use this expression on numerous occasions.) As much as I dislike her, […]

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Many years ago, too many to consider, an uncle of mine took me for a ride in his Beechcraft Bonanza, V tail and all.  I got to ride with him a few times – it was thrilling!  One memory I have of flying with him was that the yoke was connected in the middle of […]

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Biggest Marketing Changes in 30 Years

Recently, Melissa and I have been talking with a long time client about an issue we have, and he has, identified as being a challenge for us, and him, as a trial lawyer/mentor. That is, the “new generation” of litigators/trial lawyers lack experience with trial consultants. In a recent, eye-opening, conversation that included his young […]

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The current generation of associate attorneys and their lack of awareness of the existence of trial consultants reminds me of the years I worked as an adjunct professor.  (As a side note, for many years after I earned my Ph. D., I had 2 jobs, a full time job in the corporate world and a […]

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