Archive | Business Frustrations

Patience

“I appreciate your patience.” “Thank you for your patience.” How many times do we hear this when dealing with customer service? When dealing with problems with vendors, contractors, retailers, etc.? These are obviously trained phrases. That is, the customer service reps are trained to say these words. But, in my opinion, they are ill considered […]

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Oh, the silly things people say!  Here are some of my favorites, starting with David’s, “Thank you for your patience.”  When someone tells me “Thank you for your patience,” I ask, “Why do you assume I have patience?”, particularly if I have been waiting for what seems like an eternity for the person to get […]

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Things Back to Normal! Water Fountains, Crowded Elevators, Smiling Faces

Hooray! Hooray! I had the privilege of selecting 2 juries, for 2 different clients, in 2 different courthouses, recently. Usually, this would be nothing to write about, however, these jury selections were noteworthy due to the fact that they were the first, and second, jury selections for me since the world shut down in March […]

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As the one who watches the business side of our business, it is great for Melissa to be back in the courthouse again.  Non functioning courts have been terrible for our business as clients have had little perceived need or motivation to hire a trial consultant if there can be no trials.  So, having trials […]

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It’s a Big Job!

Melissa and I have mentioned we are undergoing a big home improvement project this year. It is not one we wanted to undertake: a new roof! We first heard “It’s a big job” when securing bids for the roof project. “It’s a big roof, it’s a big job….” Well, yes it is. Isn’t that great? […]

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I’m proud to say that, in almost 30 years of owning and operating Magnus, David and I have never had a job that was too big to accept.  When prospective clients ask me if I have ever worked on a “big” case, implying that I might not have the expertise to work on their case, […]

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Train Train

“Train Train” is a song written by Shorty Medlocke, the grandfather of Rickey Medlocke , who was the founder of Blackfoot (a fantastic Southern rock group from none other than Jacksonville, Florida). The song starts with Shorty Medlocke’s harmonica, which mimics the sound of a whistle on a steam locomotive. Not only is “Train Train” […]

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It is not by accident that one hears the long long short long whistle (horn) blast when a train nears a public crossing.  It is to avoid accidents that this pattern is a required operating rule for trains in the U.S.A., and some other countries (there is an official list of whistle signals that trains […]

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Onboarding

We at Magnus been working with a new employee recently to get him up to speed so that he can work effectively. Because Megan has been with us for quite a few years, I haven’t had to train anyone in some time, so it is an interesting experience to look at our training list and […]

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No offense to any of Magnus’ wonderful employees, but hiring, training, and supervising employees is my least favorite part of owning and operating a business.  I know what I am doing, I always get my work done correctly and on time, and it slows me down anytime I have to deal with the latest issue […]

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Trial team members, not vendors or facilitators

I’m writing this on a Monday, so I’m going to vent a little. This is a topic I’ve had on my list to write about for quite some time; I just never got to it, in part, because I don’t like to venture into areas of self importance. But, here I go. As trial consultants, […]

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Please note: I am not writing my part of David’s post on a Monday; furthermore, I think David’s topic is appropriate regardless of the day of the week!  This being said, there is nothing, absolutely nothing, wrong with being a vendor.  In fact, some of my favorite things are sold by vendors: hot dogs being […]

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Go ahead: It’s okay to call me “Doctor”

A Point of View

Melissa Pigott, Ph.D.

On August 24, 2021

Category: Business Frustrations, Careers, Common Courtesy, Jury Consultants, Magnus, Magnus Insights, Psychology, Trial Consultants

The last time someone correctly referred to me as “Ms.” was before 4:00 p.m. on Monday, July 9, 1984. That was a long time ago, however, many people, including family members and friends (all of whom should know better) are reluctant to address mail or otherwise refer to me as “Dr.” Although I earned a […]

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Another View

David H. Fauss, M.S.M.

On August 24, 2021

Category: Business Frustrations, Careers, Common Courtesy, Jury Consultants, Magnus, Magnus Insights, Psychology, Trial Consultants

This post reminds me of a memory from my teen years, when talking with a friend about the father of another friend who was a professor at a college in Jacksonville.  He was a sociologist, and my friend said she asked him, do I call you “Mr. Key or Dr. Key?” He answered, “well, I […]

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CYA, Part 2

A recent experience prompts this post. I got a call from an out of state prospective client about a case in “our backyard” of south Florida. Turns out, they were surprised by the judge in the case who told them to get ready, fast, for trial. It caught them off guard a bit, and they […]

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As David and I have mentioned many times in past posts, there are numerous reasons why Magnus is retained for mock jury research, focus groups, attitude surveys, witness preparation, and jury selection.  Some times, attorneys are motivated to hire Magnus because they want to improve their odds of winning their case.  A long time client […]

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DHTs

I’m not sure when David invented DHTs, but I think it was during the time we lived part time in my hometown, Fort Myers, to help care for my mother during the final years of her life. For David and me, who own and operate a small business that requires frequent travel, commuting to and […]

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There is an extra tension in a marriage when one also works with one’s spouse as we have for 30+ years.  It is a 24/7/365 lifestyle unless one of us is traveling for business, and that is often a together activity for us.  Inevitably, there will be tensions and stresses that become personal even if […]

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Now I get it…

I’ve noticed a phenomenon when working with clients who have never utilized a trial consultant. The only thing I can think of as a way to describe this is “Now I get it…” Attorneys/clients do not always hire us because they want to. There are times they are “encouraged to,” told to, or forced to […]

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Some people find it difficult to understand things unless they have directly experienced them.  One might say these people lack imagination or perhaps, foresight, however, when it comes to understanding the services provided by trial consultants, it is often hard for the average attorney to comprehend how we do what we do.  Some of Magnus’ […]

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