Archive | Litigation Consultants

My job is to help people

Sometimes, when I am asked what I do for a living, I answer, “I help people.” Although the details of my job description have changed over the years, my entire career has been devoted to helping people. In my job as Director of Marketing Research at a large hospital, I was tasked with helping improve […]

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A client called for help this week.  He faces a unexpected challenge of a case that he didn’t think would get to trial – then the judge set a trial date.  With a trial looming, and some extra challenges on the part of his client, he called.  It helped that he is a regular reader […]

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Illumination

A client who has made several comments that have prompted prior blogs mentioned recently that, sometimes, things look great in the war room, but in the bright lights of the courtroom, they fall flat. I think he made a great point. As a photographer, I know that one of the keys to success in photography […]

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People differ in their ability to see things from other people’s point of view.  I am in the process of becoming a circuit civil mediator and I recently completed the training program that is a required part of this process.  As I expected, most of my co-students were attorneys and I was the only psychologist […]

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I’m happiest when I have a new data set

One of Magnus’ former employees once remarked that the times he saw me at my happiest were the days when I was analyzing a new data set. How true! There are few things in life I enjoy more than delving into a raw data file from a recently conducted survey of potential jurors. I eagerly […]

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Some girls get excited about diamonds; Melissa gets excited about data (well, diamonds too). Data sets give her the chance to use her favorite computer program – SPSS (Statistical Package for the Social Sciences). She fires up SPSS and digs in whenever she can. Sometimes the data sets are large and she can really poke […]

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Unpaid Work

As entrepreneurs, Melissa and I often work without getting paid.  The most common example from “my department” is talking with a prospective client about a new case, preparing a proposal, following up, only to hear that the project is a no go.  Perhaps the price was beyond their budget, or the client wanted to use […]

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People who lack the entrepreneurial mindset often can’t relate to David’s and my perspective regarding doing copious amounts of work for which we are not compensated.  As an example, I have made hundreds of presentations to attorneys’ and insurance companies’ associations, most of which have involved zero payment to me.  Why would I do such […]

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Ask Me a Question, then LISTEN to My Answer

Recently, I have had several experiences in which someone asked me one or more questions, then constantly interrupted me while I attempted to answer the question(s). This has happened more times than I can count, however, it happened several times in the period of a few days, both in business and personal situations. One of […]

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I think part of the listening dilemma is an occupational hazard. Our clients are mostly attorneys and attorneys are paid to talk. Listening seems more difficult for some, not all, of them. This manifests itself during jury selection when some seem to have difficulty actively listening to the responses to the questions they are asking. […]

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Trial Consultant as Secret Weapons

Over the years Melissa and I have been working as trial consultants, we have often been called “a secret weapon” numerous times. In reality, the fact that we, or any trial consultant, is working on a case, at least in conducting pre-trial research, preparing witnesses and the like, is secret. It is confidential attorney work […]

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It is interesting for me to be frequently called a “secret weapon” by my clients. As long time readers of David’s and my posts know, the client who utilized Magnus’ services most effectively is Kim Hart, from my hometown, Fort Myers, Florida. Kim Hart “gets it,” he really does. He, along with many other of […]

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Talk to the Boss

Many years ago when we were first starting Magnus, we learned a lesson, the hard way, about trusting clients, even prior clients, or their associates, when making research plans. We met with a client from our prior employer, at his request, and we came up a research plan for one of his cases. After the […]

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“Talk to the boss” was an early, and painful, lesson learned in the early days of Magnus Research Consultants. Related to this learning experience was the realization that, when a client says, “The check is in the mail” or something similar, the check might not actually be in the mail (or sent via overnight delivery […]

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Hiring an Unqualified Consultant is Like…

As I write this, David is attending a series of out of town marketing meetings. David is meeting with clients, as well as with prospective clients, in the never ending task of obtaining new business for Magnus. Even though my career is nothing new and I have been working in the field of litigation consulting […]

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This topic is a bit of a recurring one for us, in some variation. For a number of reasons, our profession has been under appreciated regarding what it means to be a qualified professional. Though many professions require credentials, qualifications, licenses, and tests, ours does not. This leaves the customer to sometimes buy from less […]

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Faces of Jurors: “3 week trial” “Duty as Citizens” “As Pleasurable as Possible”

A Point of View

Melissa Pigott, Ph.D.

On September 10, 2019

Category: Jury Behavior, Jury Consultants, Jury Deliberations, Litigation Consultants, Magnus, Magnus Insights, Magnus Research, Trial Consultants

In my 30 year career as a jury/trial consultant, I have assisted attorneys in the jury selection process in over 200 trials. (And, just to be clear, I really don’t want to hear about the 1 time you were on a jury. I really don’t.) All of the trials on which I have worked are […]

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Another View

David H. Fauss, M.S.M.

On September 10, 2019

Category: Jury Behavior, Jury Consultants, Jury Deliberations, Litigation Consultants, Magnus, Magnus Insights, Magnus Research, Trial Consultants

I have not sat in the seat Melissa mentions looking into the faces of the jurors, but I have been one of those being questioned a few times. And, I’ve seen some faces made by those among the venire along the lines she described. (Some of the faces looking at the venire members were not […]

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Never Hired a Trial Consultant?

While we work with many repeat clients, once, all of our clients had a first time experience hiring a trial consultant. And, these first time experiences happen on regular basis. I’ve come to realize that things which are second nature to me are foreign to first time prospects and clients. In fact, it starts when […]

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David has developed numerous aids to help Magnus’ first time clients understand what will happen before the research day, on the research day, and after the research day. The fact that many attorneys do not understand that conducting surveys, focus groups, and mock trials is research means we have a long way to go to […]

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