Archive | Managing Employees

Don’t panic. Fix it!

A Point of View

David H. Fauss, M.S.M.

On October 1, 2020

Category: Business Frustrations, Careers, Employment, Getting the Job Done, Jury Consultants, Litigation Research, Magnus, Magnus Insights, Magnus Research, Managing Employees, Small Business Success, Trial Consultants, Workplace Technology

This post builds on the last post about not letting them (the client) see you panic. Don’t panic – just fix it – is a worthwhile mantra in the workplace, and in life. Panic and fear get in the way of fixing things. I was a Boy Scout long enough to learn about the need […]

Another View

Melissa Pigott, Ph.D.

On October 1, 2020

David and I share the same philosophy: Don’t panic – just fix it! I will never, ever, forget the time when one of our long ago employees broke the toilet seat, and instead of admitting what she had done, panicked and remained silent. Guess who was the next person to use the restroom and attempt […]

Don’t let them see you panic

A Point of View

David H. Fauss, M.S.M.

On September 24, 2020

We keep a list of topics for these posts; this one was added to the list several years ago and I’m just getting around to writing about it. I preface the post with that because the incident(s) which inspired it were even longer ago and happened with former, not current, team members. The incidents usually […]

Another View

Melissa Pigott, Ph.D.

On September 24, 2020

Over the years I have been working as a trial consultant, I have had many reasons to panic. I have also had many opportunities to observe my staff members panic. There are numerous things that can, and do, go wrong, including things over which we have no control and things that occur from mistakes, carelessness, […]

Wally World

A Point of View

Melissa Pigott, Ph.D.

On September 1, 2020

Category: Business personalities, Business Relationships, Careers, Employment, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Managing Employees, Small Business Success

Soon after earning my Ph. D. in social psychology, I moved to Jacksonville, Florida to work as the Director of Marketing Research at a large hospital. My duties included conducting focus groups and surveys of the various “populations” served by the hospital: patients (soon after their discharge), employees, physicians, and the general public. Surveys of […]

Another View

David H. Fauss, M.S.M.

On September 1, 2020

Category: Business personalities, Business Relationships, Careers, Employment, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Managing Employees, Small Business Success

I remember hearing about Melissa’s trips to Wally World starting shortly after we met at the hospital. She viewed the various excursions to such places as a job perk, the chance to get out from behind her desk and go for a ride in her sports car, either her red Camaro or black Corvette (there […]

We Don’t Have to do Anything

A Point of View

Melissa Pigott, Ph.D.

On August 11, 2020

Category: Business Frustrations, Business personalities, Careers, Employment, Getting the Job Done, Jury Consultants, Litigation Consultants, Magnus, Magnus Insights, Magnus Research, Managing Employees, Small Business Success, Trial Consultants, Trial Consulting

I meet a lot of people in my work as a jury/trial consultant and in my “other life” as a musician. David says I don’t often respond to meeting new people very well, however, I believe many people I meet aren’t the kind of people with whom I would like to become further acquainted. A […]

Another View

David H. Fauss, M.S.M.

On August 11, 2020

From time to time I’ve observed these “have to do” clients and Melissa is right, it is a negative mindset. We’ve had clients call and say they have to do a mock trial because their client is making them do it. (With that attitude, I think the clients are on to something about how the […]

Morning Walks

A Point of View

David H. Fauss, M.S.M.

On August 6, 2020

Category: Business Partnerships, Business personalities, Careers, Entrepreneurship, Getting the Job Done, Jury Consultants, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Managing Employees, Mental Health, Partnerships, Small Business Success, Work-Life

In an effort to get a bit of exercise, Melissa and I take frequent walks through our neighborhood. It is a great neighborhood for walking and we have several routine routes. I’ll share a secret, because of these walks, our arrival at the office is later than our official start time of 9:00 a.m. I’m […]

Another View

Melissa Pigott, Ph.D.

On August 6, 2020

As David and I have written on numerous occasions, owning a small business requires working more than 40 hours a week. In fact, David and I are rarely completely off work. On the other hand, we have almost complete control over our schedules and the flexibility to work from home, from a hotel room, or […]

Be Prepared: Prepared, for what?

A Point of View

David H. Fauss, M.S.M.

On June 18, 2020

Category: Business Frustrations, Business Partnerships, Careers, Employment, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Managing Employees, Marketing your Business, Mental Health, Partnerships, Psychology, Small Business Success, Travel, Work-Life, Workplace Technology

I was, for a short while, a Boy Scout. The Boy Scout motto is “Be Prepared.” Though I wasn’t a scout for long, that motto is one I’ve taken to heart my whole life – whether personal or professional. I have always tried to use foresight and prepare for contingencies. Years ago, when working as […]

Another View

Melissa Pigott, Ph.D.

On June 18, 2020

It’s difficult to be prepared for something one doesn’t anticipate. For example, I would never have anticipated that the COVID-19 pandemic would have led to mass hysteria over toilet paper! What in the world has toilet paper got to do with anything? (Yes, I know all about it now. People are resorting to primordial behavior, […]

Working in Changing Times

A Point of View

Melissa Pigott, Ph.D.

On June 9, 2020

Category: Business Frustrations, Business Partnerships, Business personalities, Business Relationships, Careers, Employment, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Magnus, Magnus Insights, Managing Employees, Marketing your Business, Small Business Success, Workplace Technology

The times, they are a-changin’” said Bob Dylan, in a song of the same name. Oh yes, the times are certainly changing! The times are changing in ways most people could never have imagined. And, the times are changing whether we like it or not. At this point in my long career, I have suddenly […]

Another View

David H. Fauss, M.S.M.

On June 9, 2020

Dylan may have sung that times were changing, but I’d suggest now, that things have changed. Forever. In some ways, there is no going back. Hopefully, lessons we are learning now will make a difference going forward. A big lesson is that invisible threats like viruses are more lethal than most any weapon of war […]

COVID Brain

A Point of View

David H. Fauss, M.S.M.

On April 23, 2020

Category: Business personalities, Business Relationships, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Magnus Insights, Magnus Research, Managing Employees, Mental Health, Partnerships, Psychology, Small Business Success, Work-Life

As I write this, the world is in the midst of the COVID-19 pandemic. In fact, this is my first post related to this universal experience. I have noticed a phenomenon soon after restrictions were placed on movement, gathering, socializing, etc., which seems to be a form of shell shock. As the gravity of the […]

Another View

Melissa Pigott, Ph.D.

On April 23, 2020

In times like these, mindless behavior is, unfortunately, the norm. Many people are suffering from duress due to lost employment, inability to pay bills, and worry about their future. Forced to stay at home, we are realizing that, maybe, going to work every day is something we used to take for granted. Many of us […]

In a flock of pigeons, be the flamingo

A Point of View

Melissa Pigott, Ph.D.

On March 31, 2020

Category: Careers, Employment, Getting Through Life and Work, Magnus, Magnus Insights, Managing Employees

A few years ago, in some faraway location where the Magnus team was conducting mock jury research, I noticed a woman who was wearing a bright pink shirt that was festooned with sequins. I love glittery things and I walked closer so that I could see the details on her shirt. Her shirt had lovely […]

Another View

David H. Fauss, M.S.M.

On March 31, 2020

Category: Careers, Employment, Getting Through Life and Work, Magnus, Magnus Insights, Managing Employees

Flamingos have pizzazz. They get attention just by standing around and foraging for crustaceans in a pond. They stand out against the water, sky, or foliage. Camouflage is not their strong suit. There are times when keeping one’s head down, and trying to go unnoticed, makes sense. This is especially true if the bullets, real […]

Trial Team Crew

A Point of View

David H. Fauss, M.S.M.

On March 19, 2020

Category: Careers, Common Courtesy, Employment, Getting the Job Done, Jury Consultants, Litigation Research, Magnus, Magnus Insights, Magnus Research, Managing Employees, Partnerships, Small Business Success, Trial Consultants, Trial Consulting

Once again, I was reminded about the people who support the lead trial attorney. The lead attorney and 2nd chair attorneys get the attention, like the rock star. Like Ozzy, Mick, or Geddy, who are lead singers, the lead attorneys are in the spotlight (or hot seat). But, behind them, there is often a small […]

Another View

Melissa Pigott, Ph.D.

On March 19, 2020

I have had the pleasure of working with attorneys and their trial teams for several decades. It never ceases to amaze me that almost all of Magnus’ clients have a small army of professionals working with them on behalf of our mutual clients. When I am involved in selecting a jury for a client, I […]

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Archive | Managing Employees

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

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