About this blog

After more than 25 years operating a trial consulting practice together as co-founding partners of Magnus Research Consultants, Inc. and Magnus Graphics, Inc., and more than 30 years of marriage, Dr. Melissa Pigott and David Fauss decided to share some of their thoughts, experiences, pet peeves, and perspectives on operating a small “mom & pop” business. The intended audience for their writings is other business owners, as well as employees of small businesses. Trial consulting is a professional service business, as was David’s photography business. There are many unique issues faced by professional service providers; Melissa and David share some of their insights on running a successful business.

Social desirability

Social desirability has important implications in jury selection. Social desirability refers to the phenomenon of saying or doing something because “everybody else” does. For example, when an attorney or a judge asks a prospective juror whether he/she can put aside all biases, predisposed beliefs, and personal feelings and instead, be an impartial judge of the […]

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Answering a question in a socially desirable way implies there is a “right” or expected answer, to some degree.  In the basic courtroom questioning of prospective jurors as to whether they “can be fair,” it is pretty obvious that one is not expected to say “no”.  Being fair is a fundamental trait that most people […]

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Your Momma Doesn’t Work here…

A Point of View

David H. Fauss, M.S.M.

On April 22, 2021

Category: Business Frustrations, Careers, Employment, Getting the Job Done, Magnus, Magnus Insights, Managing Employees, Small Business Success

This topic has been on my list for a long time. It is another example, among many, where Melissa and I have been surprised at the actions of employees and we have learned something along the way. “Your momma doesn’t work here” might be the start of certain admonitions, such as “Your momma doesn’t work […]

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Readers of David’s and my post may think we sometimes “color the truth” to exaggerate the experiences we have had as employers, small business owners, and consultants with attorneys as clients.  We don’t.  It’s all true.  The truth is, in many instances, more wacky than any story I could invent!  I often think of my […]

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Teresa

A Point of View

Melissa Pigott, Ph.D.

On April 20, 2021

Category: Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Work-Life

Teresa is one of the few people I’ve ever met who became one of my best friends the first time I saw her. I’m not usually outgoing or particularly friendly when I am in the presence of strangers, but for some reason, I was really drawn to Teresa. Our story goes like this: In the […]

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Another View

David H. Fauss, M.S.M.

On April 20, 2021

Category: Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Work-Life

It is interesting in life that we cross paths with many people, strangers, some of whom a connection happens.  Often these connections happen without any effort as they are random occurrences.  The Melissa – Teresa connection is one of those.  It occurred at a time in life when both of them were venturing into new […]

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Hard Work

Always learning – that’s the reality of life, and in operating a business. A lesson learned many years ago happened when we hired a young woman as a research associate. She fit all of our hiring criteria for education, background, etc. She was attractive and well dressed. Her appearance was important to her as evidenced […]

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Hooray for Jessica!  As David mentioned, after our experience with one of our former employees, who resigned over too many broken fingernails, we were delighted to hire Jessica Nurek (now Jessica Palomino) because, not only was she qualified for the research associate job, she was not afraid of performing hard work.  Cleaning animal stalls is […]

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Don’t greet guests in pajamas

A Point of View

Melissa Pigott, Ph.D.

On April 13, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology, Travel

Many years ago, I learned a valuable life lesson from my friend, the late Dr. Linda Foley. Linda lived in Jacksonville, David’s hometown and the city where his parents lived, such that we rarely stayed in her home overnight. She repeatedly invited us to stay with her and her partner, Roger, and finally David and […]

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Another View

David H. Fauss, M.S.M.

On April 13, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology, Travel

I never know what topic Melissa will come up with next, but she doesn’t know where I’ll be going next either.  Linda was the epitome of class in many ways.  Pre-dinner “snacks” was cocktail hour, for example, with unique serving dishes and glassware.  I guess I don’t have to worry about showing up in a […]

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Templates – Creating and Using

We spent some time recently updating the templates we use at Magnus. From day 1, I’ve worked on developing templates and, over the years, modifying them to keep up with changes as necessary. We have templates for reports, for contracts, and countless forms that help us keep track of our work. The only thing standardized […]

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David likes forms and templates more than anyone I have ever known.  When we are in the process of developing a new service, David routinely advocates for using a template to ensure things are standardized.  Although all of my questionnaires are custom designed to assess mock jurors’, survey respondents’, and other research participants’ attitudes about […]

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Why ignorance and intolerance go hand in hand

A Point of View

Melissa Pigott, Ph.D.

On April 6, 2021

Category: Getting Through Life and Work, Giving Back, Jury Consultants, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology

Considerable social psychological research has demonstrated a link among ignorance, intolerance, and prejudice. Recent events have brought to light many examples of so called “average people” displaying overt signs of racism and prejudice. It seems that, at least in our country, the positive strides we have made in achieving racial equality have suffered a setback; […]

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Melissa asks “Why would anyone presume I, of all people, would ever agree with any statement that conveys prejudice and/or hatred of someone merely because of sexual orientation, gender, race, ethnicity, etc.?”  Well, because they are ignorant, they think their level of (in)tolerance for others is “normal” and that others must think the same way.  […]

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Hiding behind Email

Prompted by my posts about “different direction” and “ghosting,” a related phenomenon is hiding behind email, especially as a way to deliver bad news. Maybe it is just me, but it seems a matter of professionalism and fairness that, if one asks someone else to do something like prepare a proposal for consulting services, the […]

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I love to discuss, and write about, etiquette.  As a social psychologist, I am keenly aware of the social norms involved in etiquette, which involves far more than knowing which fork to use.  There is a certain etiquette involved in communicating with others, in both professional and personal settings.  This includes “responding in kind” to […]

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I’m a Professional Judge of Character – Trust my 1st Impression

There have been several notable examples of my, and others’, questioning my first impressions of someone. On all of these occasions, my first impression was correct and unfortunately, questioning it caused negative turns of events. In that, as a psychologist, I am what most people would consider “a professional judge of character,” I have tried […]

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One aspect of owning a business never gets easier – hiring.  I feel like it is always a gamble.  And, I’m apparently not a good gambler because I’ve taken chances on hiring people who turned out to be ill equipped to do our work, or worse, a really bad fit, a bad choice, maybe a […]

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Dr. Jack Snell

There are some amazing people in the world who, if we are lucky, we get to meet along the journey of life. I was thinking about one of them recently when I went to my family’s church of 60+ years in Jacksonville for Mom’s funeral. Mom worked at Hendricks Avenue Baptist Church (HABC) for about […]

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Thanks to David, I, too, have met 2 people who were self actualizers, Dr. Jack Snell and Dr. Fran Kinne.  Although most people have heard the term, “self actualization,” which is defined as the highest level of psychological development, in which a person’s full potential is achieved, few people have been fortunate enough to meet […]

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