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2's Company - MagnusInsights.com | Page 57

About this blog

After more than 25 years operating a trial consulting practice together as co-founding partners of Magnus Research Consultants, Inc. and Magnus Graphics, Inc., and more than 30 years of marriage, Dr. Melissa Pigott and David Fauss decided to share some of their thoughts, experiences, pet peeves, and perspectives on operating a small “mom & pop” business. The intended audience for their writings is other business owners, as well as employees of small businesses. Trial consulting is a professional service business, as was David’s photography business. There are many unique issues faced by professional service providers; Melissa and David share some of their insights on running a successful business.

Why Buy from Mom & Pop?

Small businesses, especially those run by family members or spouses, are often called “Mom & Pop.” I have written about this previously and have planned other posts on this subject. Sometimes, there seems to be almost a negative connotation to being Mom & Pop and the implication is that Mom & Pop can’t be on […]

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As the co-owner of a small business in which the other owner is my husband, I am “Mom” to his “Pop.” In my opinion, and based on my experience, there are many advantages for clients and customers of small businesses that can never be achieved when doing business with a huge conglomerate. Having worked for […]

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“No thanks” to Bad Clients

The older I get, the more I choose to spend time with nice people and the less time I choose to spend with mean people. My philosophy has evolved to include family members, spouses of family members, friends, spouses of friends, and clients. Even though clients, unlike the other categories of people I have listed, […]

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We are fortunate that we have encountered only a few clients who are so abusive as to be the bad ones Melissa described.  The worst one we have encountered was a scorched earth litigator, but in his world, this extended to even include everyone on his team – and to us.  But, his true self […]

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Trial Consultants We Have Known

In any industry, business, or practice, one gets to know one’s colleagues/competitors. And, we have, in the past 30 years, seen the gamut of the good, the bad, and the ugly. Melissa started her career with Litigation Sciences, Inc. and many of the consultants who were affiliated with LSI remain among the top consultants in […]

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In every occupation, there exists a range of people, from the truly excellent to the amazingly inferior. The world of trial consulting is no exception to this general rule. I have a Ph.D. in social psychology and, given that a Ph.D. is the highest academic degree that exists (including M.D., D.D.S., D.O., J. D., E.D. […]

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Clients are People Too

Clients are people too.  I repeat, clients are people too.  This may seem obvious to the astute reader, however, there have been many occasions on which I have had to remind my staff to treat our clients like people, instead of merely treating them like clients.  Magnus’ clients are high powered attorneys, insurance adjusters, risk […]

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On a research day it is a bit of a toss up who the most important people in the room are. The participants, i.e., mock jurors are critical to our projects. Without them we cannot do our work. But, without the clients, we have no work to do. Our support staff usually is comfortable with […]

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Pioneering Eyewitness Identification Research Confirmed

A Point of View

David H. Fauss, M.S.M.

On May 25, 2017

Category: Getting the Job Done, Litigation Tips, Psychology

In the early to mid 1980s, my business partner/wife was on a team conducting research in the realm of eyewitness identification.  The research was funded by the National Institute of Justice and the National Science Foundation and she, and the others on the team, evaluated different aspects of eyewitness identification.  One aspect of that research, […]

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Another View

Melissa Pigott, Ph.D.

On May 25, 2017

Category: Getting the Job Done, Litigation Tips, Psychology

As of this writing in 2017, it has been 45 years since the landmark Supreme Court decision, Neil v. Biggers (409 U.S. 188, 34 L. Ed. 401, 1972), in which social psychological research was utilized to specify five conditions to be considered in the evaluation of eyewitness identification evidence: (1) the opportunity of the witness […]

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Soldier First

Recently, David and I were honored to attend the graduation ceremony of our dear friend, Suzanne, from the United States Army Judge Advocate (J.A.G.) training program.  Suzanne is an amazing young woman, about whom we have written in other posts, and whom we have known for her entire life.  She has excelled in everything she […]

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Melissa suggested that I read the Soldier’s Creed prior to responding to her comments about Suzanne, and I will add that I agree that Suzanne’s humanity is one of her many assets. But, as I read the Creed, I realized that it is very fitting for Suzanne, of course now, but parts of it have […]

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Alternative Venue Research

In a prior post which I initiated, I wrote about how not to do jury research. That post was prompted by a call from a prospective client who wanted to hire us, but wanted to specify every aspect of the research, but all of those approaches were wrong in our estimation. Specifically, he wanted the […]

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There are valid reasons for conducting mock jury research in a venue other than the trial venue. As David pointed out, when the trial venue is in a sparsely populated area, it is sometimes risky to conduct jury research in the venue because: (1) there is a risk of “contaminating” the jury pool, meaning there […]

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Get Rhythm

I cannot imagine what my life would be like without music. I am lucky to have two, very cool, older brothers who are married to my two, very cool, sisters in law. From an early age, my brother, Frank, was a huge influence on my musical development. Frank and Sandy, my sister in law who […]

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I share Melissa’s love of music, but unlike her, I’m not sure why. As a young child, I tried playing piano and guitar – neither were a “fit” for me. I had more success playing a large brass instrument, a baritone horn, once known as a euphonium. But, that didn’t last long either. Being a […]

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Reducing Uncertainty

This post builds on the evolution of our experiences as trial consultants and goes further back in that history than a related post on a similar topic.  When Melissa and I first developed the marketing materials for our new trial consulting practice (in 1993), we started from scratch on everything.   In time, we developed […]

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As I have mentioned in previous posts, attorneys and psychologists have vastly different personalities and philosophies of life. As a social psychologist, I am, first and foremost, a scientist. Generally speaking, I require facts, figures, data, statistical analyses, and other science based information to make an informed decision about something important. Absent this type of […]

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Preparing for Cultural Immersion

In this final post in the series about David’s and my road trip to the Mississippi Delta, I will describe some of the things we did (well, mainly, I did these things) to prepare ourselves for immersion into a culture very different from our South Florida existence. As I mentioned in a previous post, one […]

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This post illustrates a significant difference in Melissa’s and my personalities.  Her level of preparation for trips such as this is much more than is mine.  Domestic, or international, this is the case.  I have always done my homework in life as well.  But, I am more interested in experiential and visual immersions when traveling. […]

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