Archive | Common Courtesy

No Headphones in Office

A Point of View

David H. Fauss, M.S.M.

On March 17, 2022

Category: Business Frustrations, Business personalities, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Magnus, Magnus Insights, Magnus Research, Managing Employees, Small Business Success

I’m catching up on some topics I came up with years ago. I came across this one regarding the use of headphones during work hours. We haven’t had much of a problem with this, but when we did, it was one of those things that caught me off guard. The fact that someone would be […]

Another View

Melissa Pigott, Ph.D.

On March 17, 2022

No headphones in the office! No ear buds in the office! No music in the office! No, no, and no. I love music, as almost everyone who knows me is aware. I love music played loudly. Turn it up! But, when I am working, I require absolute, or near absolute, silence. I need to concentrate. […]

Those little annoyances

A Point of View

Melissa Pigott, Ph.D.

On January 18, 2022

Category: Business Frustrations, Business Partnerships, Business personalities, Careers, Common Courtesy, Entrepreneurship, Getting the Job Done, Magnus, Magnus Insights, Managing Employees, Mental Health, Partnerships, Small Business Success

Someone told me long ago that he lacked the personality characteristic to be able to tolerate performing mundane tasks, including dealing with automated telephone systems; working out problems with a bank; balancing a checkbook; etc. I share this absence of the personality trait that obviously includes having patience to handle being placed on hold for […]

Another View

David H. Fauss, M.S.M.

On January 18, 2022

It’s not easy being OK to Handle. I think we’ve written about that story before. But, in the recent example, I was dealing with one of our banks. I don’t enjoy that kind of experience, but I know I can get through it; I have to. Melissa could not. I just have to persevere. This […]

You May Be Kidding, But I’m Not

A Point of View

Melissa Pigott, Ph.D.

On December 7, 2021

Category: Business Frustrations, Business personalities, Common Courtesy, Employment, Entrepreneurship, Getting the Job Done, Jury Consultants, Jury Research, Litigation Consultants, Litigation Research, Magnus, Magnus Insights, Magnus Research, Psychology, Small Business Success, Trial Consultants, Trial Consulting

This is the second post about Magnus’ unfortunate experience with the nasty mock juror who was sent home after he threatened one of my employees. Sadly, this sort of thing has happened before. Sadder still, I expect it to happen again some day. In every instance Magnus has had in which a mock juror threatens […]

Another View

David H. Fauss, M.S.M.

On December 7, 2021

Racial discrimination, bullying, or other abuses are certainly not something to kid about. More than ever, this is true and employers must be vigilant in ensuring that zero tolerance is the only option. Within an employer’s environment there are probably different ways of handling these issues, but our environment is unique. We have to “have […]

Elegantly Forceful

A Point of View

Melissa Pigott, Ph.D.

On November 30, 2021

Category: Business Frustrations, Business personalities, Common Courtesy, Entrepreneurship, Getting the Job Done, Jury Consultants, Jury Research, Litigation Consultants, Litigation Research, Magnus, Magnus Insights, Magnus Research, Psychology, Small Business Success, Trial Consultants, Trial Consulting

Magnus Research Consultants recently worked in Miami, where we have worked numerous times throughout the decades we have been in business. Most of the time when we are conducting mock jury research, the research participants/mock jurors are respectful toward one another, the Magnus staff, and me. Once in a while, however, one or more of […]

Another View

David H. Fauss, M.S.M.

On November 30, 2021

Elegantly forceful is a great description and a smart way of handling a difficult, tense situation, ESPECIALLY when all eyes are on you. When clients are involved, the stakes are much higher still. The way this mock juror was handled set the tone for the entire group. Yelling, screaming, cursing, as we’ve observed some trial […]

Varying Types of Concert Fans

A Point of View

Melissa Pigott, Ph.D.

On November 16, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology

I have attended concerts since 1972. Going to concerts is something I really enjoy! I gone to hundreds of concerts over the years. (Although I have a list, I have never taken the time to count the number of concerts I have attended or the number of performers I have had the pleasure of seeing […]

Another View

David H. Fauss, M.S.M.

On November 16, 2021

Category: Common Courtesy, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology

Yes, RUSH shows are unique. Head bobbing to their irregular time signatures is much more common than dancing to RUSH music. But, that is probably true of most prog-rock bands. Still, there are variations – some people “dance” by thrusting their fists or arms in the air like they are cheering. Others stand on the […]

Just Answer the Question

A Point of View

Melissa Pigott, Ph.D.

On November 9, 2021

Category: Business Frustrations, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Jury Research, Litigation Consultants, Litigation Research, Magnus, Magnus Research, Managing Employees, Small Business Success, Trial Consultants

When I write some of these posts, Mom’s words come to mind and I can hear these words spoken in her voice. This is another one of those times. Some people are direct in their speaking style and in general, in their approach to life. In contrast, other people, as Mom used to say “beat […]

Another View

David H. Fauss, M.S.M.

On November 9, 2021

I chuckled when I saw the title of this post, and not in a good way. I was recently frustrated by a recently terminated employee’s inability to give a straight answer. I will admit there are times when a “yes” or “no” is inadequate and a more detailed explanation is warranted. However, in the midst […]

Everyone you meet knows something you don’t know

A Point of View

David H. Fauss, M.S.M.

On October 28, 2021

Category: Business Frustrations, Business personalities, Business Relationships, Careers, Common Courtesy, Employment, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Jury Research, Life Outside of Work, Litigation Consultants, Litigation Research, Litigation Tips, Magnus, Magnus Insights, Magnus Research, Psychology, Trial Consultants

“Everyone you meet knows something you don’t know.” This was the text of Facebook post I saw recently. And, my first thought was, of course they do, they know their name, address, hometown and many other personal details. But, as I thought about it, I realized how true this is on many levels. Everyone has […]

Another View

Melissa Pigott, Ph.D.

On October 28, 2021

David’s writing reminds me of the childhood taunt, “I know something you don’t know.” It’s true; I do know something, many things, you don’t know. It is equally true that you know something I don’t know. It isn’t possible for any of us to know everything about everything. Meeting someone in one’s field of study […]

Lesson from a Roofer: “I just do my job”

A Point of View

Melissa Pigott, Ph.D.

On October 26, 2021

Category: Business Frustrations, Business Partnerships, Business personalities, Business Relationships, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Jury Research, Life Outside of Work, Magnus, Magnus Insights, Managing Employees, Marketing your Business, Small Business Success, Trial Consultants, Trial Consulting, Work-Life

I have learned some things while observing the roofers who worked on David’s and my roof for 4 months (that seemed like an eternity). I have written past posts about some of my observations, including my amazement at how happily the roofers perform their jobs. On the last day of the 14 day installation of […]

Another View

David H. Fauss, M.S.M.

On October 26, 2021

Sebastian told me something similar when I told him it seemed unfair to make him work on a (dangerous) roof by himself. He shrugged and said “It’s a job.” He seemed indifferent to which roof, which tile, how many co-workers he had. He just knew what needed to be done and went about it without […]

Making Friends

A Point of View

David H. Fauss, M.S.M.

On October 21, 2021

Category: Business Frustrations, Business Partnerships, Business personalities, Business Relationships, Common Courtesy, Employment, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Life Outside of Work, Litigation Consultants, Magnus, Magnus Insights, Magnus Research, Mental Health, Partnerships, Psychology, Small Business Success, Trial Consultants, Trial Consulting, Work-Life

A recent email conversation with a friend, Tom, made me think about a fact of life that has some unfortunate consequences. As adults in the working world, we typically relate to each other on a single dimension, that of work. Whatever the work relationship, co-workers, client/consultant, or otherwise, our interactions are narrow in comparison to […]

Another View

Melissa Pigott, Ph.D.

On October 21, 2021

Luckily for me, I have always made friends in every kind of situation. David’s friend, Tom, is an attorney at a large law firm, but neither David or I knew this when we met him while sitting next to each other at a RUSH concert. David and I also met another, prominent and high profile, […]

Patience

A Point of View

David H. Fauss, M.S.M.

On October 14, 2021

Category: Business Frustrations, Careers, Common Courtesy, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Managing Employees, Marketing your Business, Psychology, Small Business Success

“I appreciate your patience.” “Thank you for your patience.” How many times do we hear this when dealing with customer service? When dealing with problems with vendors, contractors, retailers, etc.? These are obviously trained phrases. That is, the customer service reps are trained to say these words. But, in my opinion, they are ill considered […]

Another View

Melissa Pigott, Ph.D.

On October 14, 2021

Oh, the silly things people say! Here are some of my favorites, starting with David’s, “Thank you for your patience.” When someone tells me “Thank you for your patience,” I ask, “Why do you assume I have patience?”, particularly if I have been waiting for what seems like an eternity for the person to get […]

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Archive | Common Courtesy

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

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