No small business owner likes to receive a letter from the Internal Revenue Service – trust me. Such letters inspire dread. Though they occasionally include a good surprise, such as a refund of an over payment, more often they are “not good.” Melissa and I recently received such a letter informing us that, because we […]
Archive | Entrepreneurship
Colossal Failures at American Express and Chase
Over the past 2 months, I’ve been battling American Express to get them to correct a colossal mistake THEY made, but for which they blamed us/me and penalized us accordingly. To be fair to American Express, Chase Bank also failed during this time period, but not as badly as American Express. The issue common to […]
Formality Never Hurts
In thinking about the job candidates who failed to get out of the starting gate due to their wardrobe choices, I reflected on how formality provides a guide for “good” behavior. Being formal in addressing people with “Ms.,” “Mr.,” “Dr.,” etc. is a good starting place. It is likely you will soon be told to […]
Social psychologists have an explanation for most kinds of people’s encounters with others. In the situations to which David refers, one’s self monitoring level is crucial to the impression they make upon others. Self monitoring is defined as the degree to which people regulate the way they present themselves, including their emotions and behaviors, in […]
Know What You Don’t Know
Many years ago, a college professor of mine told me that knowing what you don’t know (or that you don’t know something) is an important sign of intelligence. It was an enlightening discussion and I think I’ve mentioned this in another post. But, it bears further discussion because we seem to live in a world […]
You can go to Wal-Mart, Kmart…
David and I have different ways of accomplishing the same task. We are frequently engaged in debates about how to perform seemingly simple tasks. When we catch ourselves in the midst of another debate about some mind numbing chore, one of us usually says, “You can go to Walmart, Kmart (sadly, that’s no longer an […]
The good news is that it usually lightens the mood when these discussions ensue. Or I should say, it now does. My Dad’s tendency in this regard sometimes got irritating in that he questioned so many trivial items. This includes debating in which parking space I should park when taking him and Mom to dinner […]
Cover the Employee’s Back
As I wrote the prior post about the need for employees to cover the boss’ back, I had this post, and the next one, in mind, because covering for each other is critical. It is important for a boss to keep the health and well being of the employees in mind. In our 30+ years […]
I strive to be a good boss. I thank all of my employees, and vendors, for completing tasks to which they have been assigned. I thank the employees at the end of every work day for everything they have done that day to help me. I am aware that, absent the help I receive from […]
Cover the Boss’ Back
Who has your back? As a business owner, doing everything is difficult. The ability to rely on employees is critical. In this post, I am reflecting on how some employees are better than others at thinking of the boss’ or company’s best interest. Those who don’t think about the boss, or the company, are a […]
I need help. I need a lot of help. In my job as a trial/jury consultant, it is impossible for me to function independently, without assistance from numerous other people. Although I have considerable expertise, and years of experience, performing my primary job duties, I rely on David, and our employees, to assist me with […]
Reactive v. Proactive
My mother used to tell me that she, as well as almost everyone else, would “have to get up before breakfast to stay ahead of me.” For readers of this post who are unfamiliar with, as Mom used to say “old South Carolina sayings,” this means that, all things considered, I work and move at […]
I don’t think of the proactive/reactive dichotomy as just an issue of speed, but of priorities. And, in fairness to our clients (attorneys), many reactive behaviors are a part of the job. They must react to rulings by the court, motions or pleadings by the other side, client demands, etc. It is not just attorneys, […]
Probing Questions and Difficult Answers
I went to my primary care physician recently for my annual check up. (As an aside, my physician is smart: He has a Ph. D. in addition to an M. D.) My physician is committed to helping medical students with their education. He has mentored medical students from The University of Miami for decades and […]
I loved hearing the story Melissa related about the young medical student shortly after her check up. It was a classic example of how Melissa’s interactions with the world are sometimes more than what people bargained for on any given day. I hope that, not only did this make a lasting impression on this future […]
Vacations
At the time of this post, I am likely on vacation. After missing the opportunity to take a vacation for a couple of years, Melissa and I have been looking forward to it. The visit to this destination, Alaska, was delayed from our original plan and thus, we’ve been working on and revising the plans […]
I will begin this post by saying I love to work! One of my best friends, Bob, was my office mate (and co-conspirator) in graduate school. He frequently referred to me as a “workaholic” because, invariably, when he called to find out what I was doing, I was working or studying. I love my job […]