This post builds on the last post about not letting them (the client) see you panic. Don’t panic – just fix it – is a worthwhile mantra in the workplace, and in life. Panic and fear get in the way of fixing things. I was a Boy Scout long enough to learn about the need […]
David and I share the same philosophy: Don’t panic – just fix it! I will never, ever, forget the time when one of our long ago employees broke the toilet seat, and instead of admitting what she had done, panicked and remained silent. Guess who was the next person to use the restroom and attempt […]