Archive | Small Business Success

You Will Get Fired if: You Can’t do the Job!

This will be the first post in a series about being fired. I can’t believe I didn’t write these sooner, but it is not a happy topic. I put it on the list of things to write about many years ago, just never bothered until I, once again, had to terminate someone. For some people, […]

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Here we go again.  I frequently quote the psychological phenomenon regarding the requirement of both ability and effort to achieve successful task completion.  If one or both components are lacking, a task will not be completed successfully.  That is, if one has the ability to perform a given task, but one puts forth no effort […]

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Technical Difficulties

Many of us are old enough to remember when one of the 3 television networks (yes, there were only 3 at one point) had technical difficulties and the screen went gray with a sign that said something like, “Please stand by. We are having technical difficulties.” The world has changed; now we have lots of […]

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I can’t believe we are writing a blog about a blog!  Things have gotten so bad with our blog that, after 8 years of bi-weekly posts, I’m close to throwing in the towel.  There are lots of things that happen behind the scenes after David and I write our respective parts of each post.  One […]

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Just Answer the Question

When I write some of these posts, Mom’s words come to mind and I can hear these words spoken in her voice. This is another one of those times. Some people are direct in their speaking style and in general, in their approach to life. In contrast, other people, as Mom used to say “beat […]

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I chuckled when I saw the title of this post, and not in a good way.  I was recently frustrated by a recently terminated employee’s inability to give a straight answer.  I will admit there are times when a “yes” or “no” is inadequate and a more detailed explanation is warranted.  However, in the midst […]

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Lesson from a Roofer: “I just do my job”

I have learned some things while observing the roofers who worked on David’s and my roof for 4 months (that seemed like an eternity). I have written past posts about some of my observations, including my amazement at how happily the roofers perform their jobs. On the last day of the 14 day installation of […]

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Sebastian told me something similar when I told him it seemed unfair to make him work on a (dangerous) roof by himself.  He shrugged and said “It’s a job.”  He seemed indifferent to which roof, which tile, how many co-workers he had.  He just knew what needed to be done and went about it without […]

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Making Friends

A recent email conversation with a friend, Tom, made me think about a fact of life that has some unfortunate consequences. As adults in the working world, we typically relate to each other on a single dimension, that of work. Whatever the work relationship, co-workers, client/consultant, or otherwise, our interactions are narrow in comparison to […]

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Luckily for me, I have always made friends in every kind of situation.  David’s friend, Tom, is an attorney at a large law firm, but neither David or I knew this when we met him while sitting next to each other at a RUSH concert.  David and I also met another, prominent and high profile, […]

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Patience

“I appreciate your patience.” “Thank you for your patience.” How many times do we hear this when dealing with customer service? When dealing with problems with vendors, contractors, retailers, etc.? These are obviously trained phrases. That is, the customer service reps are trained to say these words. But, in my opinion, they are ill considered […]

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Oh, the silly things people say!  Here are some of my favorites, starting with David’s, “Thank you for your patience.”  When someone tells me “Thank you for your patience,” I ask, “Why do you assume I have patience?”, particularly if I have been waiting for what seems like an eternity for the person to get […]

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Things Back to Normal! Water Fountains, Crowded Elevators, Smiling Faces

Hooray! Hooray! I had the privilege of selecting 2 juries, for 2 different clients, in 2 different courthouses, recently. Usually, this would be nothing to write about, however, these jury selections were noteworthy due to the fact that they were the first, and second, jury selections for me since the world shut down in March […]

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As the one who watches the business side of our business, it is great for Melissa to be back in the courthouse again.  Non functioning courts have been terrible for our business as clients have had little perceived need or motivation to hire a trial consultant if there can be no trials.  So, having trials […]

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It’s a Big Job!

Melissa and I have mentioned we are undergoing a big home improvement project this year. It is not one we wanted to undertake: a new roof! We first heard “It’s a big job” when securing bids for the roof project. “It’s a big roof, it’s a big job….” Well, yes it is. Isn’t that great? […]

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I’m proud to say that, in almost 30 years of owning and operating Magnus, David and I have never had a job that was too big to accept.  When prospective clients ask me if I have ever worked on a “big” case, implying that I might not have the expertise to work on their case, […]

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Onboarding

We at Magnus been working with a new employee recently to get him up to speed so that he can work effectively. Because Megan has been with us for quite a few years, I haven’t had to train anyone in some time, so it is an interesting experience to look at our training list and […]

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No offense to any of Magnus’ wonderful employees, but hiring, training, and supervising employees is my least favorite part of owning and operating a business.  I know what I am doing, I always get my work done correctly and on time, and it slows me down anytime I have to deal with the latest issue […]

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Trial team members, not vendors or facilitators

I’m writing this on a Monday, so I’m going to vent a little. This is a topic I’ve had on my list to write about for quite some time; I just never got to it, in part, because I don’t like to venture into areas of self importance. But, here I go. As trial consultants, […]

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Please note: I am not writing my part of David’s post on a Monday; furthermore, I think David’s topic is appropriate regardless of the day of the week!  This being said, there is nothing, absolutely nothing, wrong with being a vendor.  In fact, some of my favorite things are sold by vendors: hot dogs being […]

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