About this blog

After more than 25 years operating a trial consulting practice together as co-founding partners of Magnus Research Consultants, Inc. and Magnus Graphics, Inc., and more than 30 years of marriage, Dr. Melissa Pigott and David Fauss decided to share some of their thoughts, experiences, pet peeves, and perspectives on operating a small “mom & pop” business. The intended audience for their writings is other business owners, as well as employees of small businesses. Trial consulting is a professional service business, as was David’s photography business. There are many unique issues faced by professional service providers; Melissa and David share some of their insights on running a successful business.

The Last Thing Said to a Loved One

As our family and friends know, both of David’s parents passed away recently, within a few months of one another. And, as almost everyone who knows David and me is aware, I adored both of David’s parents. I will go as far as saying that both David’s mother, Carole, and father, Herman, were nicer and […]

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It has been a rough year for me, my brothers, and Melissa with the loss of my parents, 106 days apart.  Their decline was long and difficult.  Collectively, we did many things to manage their care and quality of life.  That fact that they had made similar efforts to care for their parents or other […]

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Price based decisions

Melissa and I recently made a big purchase. A roof. It was not something I’ve shopped for willingly. The failure of the old roof after storms made it a necessity. It is a big purchase, bigger than anything we’ve ever bought, other than a house. Shopping for a roofing company was a reminder of how […]

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When it became necessary to shop for a roofing contractor, I went about it in the same way I search for just about anything.  I researched local roofing companies, asked people for referrals, and checked ratings from various sources.  I eventually obtained 4 bids and 1 refusal to bid (due to the complexity and danger […]

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Do You Still Need to Practice?

Recently, I remarked to my bass guitar teacher, Phill Fest, that many of my friends question my need to take bass lessons, due to the fact I have been playing the bass guitar for over 20 years. (This was the subject of a previous post, in which I mentioned that, although I have been playing […]

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I took piano lessons as a child, but fishing seemed much more fun than piano, so I didn’t play piano long!  But, call it what you want, practice, playing, fishing, getting better, and staying strong at anything takes time and effort.  I’ve written about Dr. Fran Kinne before. She started playing piano at age 3 […]

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Thou shalt not smoke

Just when you think you’ve experienced it all…well, then, something new happens. Magnus moved into our current office a few months ago. We were in the old one for over 24 years and the new one is definitely an improvement over the prior office, in most ways. The new office is in a 2 story, […]

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Magnus’ former office building offered few opportunities for interaction with the other occupants of the building, which is a small, 1 story structure with 4 individual office suites.  Although the on site property manager smokes cigarettes, he is always polite enough to smoke outside.  For the entire time Magnus has been in business, we never […]

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The Destruction of Goodwill

Negativity bias has a long history of research within social psychology. Negativity bias refers to the tendency of many people to assign greater importance to negative information than positive information. Considerable research has revealed that negative adjectives and descriptions contribute more to people’s overall impressions of others than positive adjectives and descriptions. It is important […]

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Goodwill can be fleeting.  I am thinking about some other recent interactions and encounters where it has disappeared quickly.  A fast food restaurant which forgets to include the dipping sauces, or hands out sub standard (for them) food comes to mind.  Another restaurant which has great Vietnamese food but frequently gets the take out order […]

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Technology is Great…until it isn’t

We rely on technology in today’s world. Some tech is life or death; some of it just seems that way. After my last post, one might understand my frustrations with technology – the loss of data with a server crash is very painful. And, even after supposed recovery of the data, we find ourselves spending […]

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One of my friends recently asked me to fix her computer.  She was surprised when I told her I have absolutely no idea how to fix computers, phones, tablets, or any other electronic devices.  She remarked that, because I am so smart, she thought fixing a computer must be simple for me!  I wish!  Given […]

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The Middle of Everywhere

A Point of View

Melissa Pigott, Ph.D.

On June 15, 2021

Category: Business Travel, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Mental Health, RoadWarrior, Travel, Work-Life

David and I recently visited Solomon’s Castle, a quirky structure built entirely of junk. It is located near, but not in, Ona, Florida, which is near Wauchula, which is near Bradenton, which is near Tampa. (I placed as many points of reference as necessary to orient those who are unfamiliar with small towns in Southwest […]

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I’ll tell you what, driving to Solomon’s Castle did seem like the middle of nowhere in that we ended up on some roads which, though paved, were very narrow and if not “nowhere,” certainly they were out in the country.  That doesn’t mean they are bad roads, or the country wasn’t pretty – it was, […]

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Colossal Technology Failure

A Point of View

David H. Fauss, M.S.M.

On June 10, 2021

Category: Business Frustrations, Getting the Job Done, Magnus, Magnus Insights, Small Business Success, Workplace Technology

When you run a business, no matter the size, it is almost impossible to “do it all.” For Magnus, that means hiring someone with expertise to manage, process, and report things beyond my, or our, capabilities. A simple example is bookkeeping and accounting services. Another critical service is “Information Technology,” that is, IT. We have […]

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Another View

Melissa Pigott, Ph.D.

On June 10, 2021

Category: Business Frustrations, Getting the Job Done, Magnus, Magnus Insights, Small Business Success, Workplace Technology

The “colossal technology failure” was, in my opinion, a customer service failure.  The relationship of Magnus Research Consultants and its IT provider is a customer-vendor relationship, such that, as the IT’s provider’s customer, Magnus is entitled to have its concerns addressed.  This being said, in the almost 30 years Magnus has been in business, the […]

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Happy Roofers

On the day I am writing this post, David’s and my roof is in the third day of being removed, in preparation for a new roof to be installed. Although we have been through this process in the past, in 2005, when we lost the roof on our previous house during Hurricane Wilma, our current […]

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This whole re-roofing process has been an experience. The happy roofers part makes some of it into a positive one. I’ve never seen anything like it. The energy of these guys after 12 hours in the hot sun, on a roof, is inspiring. The work is incredibly hard. The materials are heavy, and what we […]

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Wardrobe Malfunction

A Point of View

David H. Fauss, M.S.M.

On June 3, 2021

Category: Business Travel, Careers, Getting the Job Done, Jury Research, Magnus, Magnus Insights, Magnus Research, RoadWarrior, Travel, Trial Consulting

The most famous wardrobe malfunction was in 2004 at the Super Bowl halftime show and involved Janet Jackson and Justin Timberlake. While it later became apparent that this was a planned incident, not a malfunction, it sure got the world’s attention. But, that is not what this post is about; it is about more mundane […]

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The recent loss of our employee’s pants is the latest in a long string of similar incidents among Magnus’ staff. We have experienced numerous wardrobe malfunctions, all of which are now rather humorous but which were, at the time they happened, pseudo crises, especially for the person with the malfunction. Here is a list of […]

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