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2's Company - MagnusInsights.com | Page 17

About this blog

After more than 25 years operating a trial consulting practice together as co-founding partners of Magnus Research Consultants, Inc. and Magnus Graphics, Inc., and more than 30 years of marriage, Dr. Melissa Pigott and David Fauss decided to share some of their thoughts, experiences, pet peeves, and perspectives on operating a small “mom & pop” business. The intended audience for their writings is other business owners, as well as employees of small businesses. Trial consulting is a professional service business, as was David’s photography business. There are many unique issues faced by professional service providers; Melissa and David share some of their insights on running a successful business.

Templates – Creating and Using

We spent some time recently updating the templates we use at Magnus. From day 1, I’ve worked on developing templates and, over the years, modifying them to keep up with changes as necessary. We have templates for reports, for contracts, and countless forms that help us keep track of our work. The only thing standardized […]

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David likes forms and templates more than anyone I have ever known.  When we are in the process of developing a new service, David routinely advocates for using a template to ensure things are standardized.  Although all of my questionnaires are custom designed to assess mock jurors’, survey respondents’, and other research participants’ attitudes about […]

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Why ignorance and intolerance go hand in hand

A Point of View

Melissa Pigott, Ph.D.

On April 6, 2021

Category: Getting Through Life and Work, Giving Back, Jury Consultants, Life Outside of Work, Magnus, Magnus Insights, Mental Health, Psychology

Considerable social psychological research has demonstrated a link among ignorance, intolerance, and prejudice. Recent events have brought to light many examples of so called “average people” displaying overt signs of racism and prejudice. It seems that, at least in our country, the positive strides we have made in achieving racial equality have suffered a setback; […]

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Melissa asks “Why would anyone presume I, of all people, would ever agree with any statement that conveys prejudice and/or hatred of someone merely because of sexual orientation, gender, race, ethnicity, etc.?”  Well, because they are ignorant, they think their level of (in)tolerance for others is “normal” and that others must think the same way.  […]

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Hiding behind Email

Prompted by my posts about “different direction” and “ghosting,” a related phenomenon is hiding behind email, especially as a way to deliver bad news. Maybe it is just me, but it seems a matter of professionalism and fairness that, if one asks someone else to do something like prepare a proposal for consulting services, the […]

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I love to discuss, and write about, etiquette.  As a social psychologist, I am keenly aware of the social norms involved in etiquette, which involves far more than knowing which fork to use.  There is a certain etiquette involved in communicating with others, in both professional and personal settings.  This includes “responding in kind” to […]

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I’m a Professional Judge of Character – Trust my 1st Impression

There have been several notable examples of my, and others’, questioning my first impressions of someone. On all of these occasions, my first impression was correct and unfortunately, questioning it caused negative turns of events. In that, as a psychologist, I am what most people would consider “a professional judge of character,” I have tried […]

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One aspect of owning a business never gets easier – hiring.  I feel like it is always a gamble.  And, I’m apparently not a good gambler because I’ve taken chances on hiring people who turned out to be ill equipped to do our work, or worse, a really bad fit, a bad choice, maybe a […]

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Dr. Jack Snell

There are some amazing people in the world who, if we are lucky, we get to meet along the journey of life. I was thinking about one of them recently when I went to my family’s church of 60+ years in Jacksonville for Mom’s funeral. Mom worked at Hendricks Avenue Baptist Church (HABC) for about […]

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Thanks to David, I, too, have met 2 people who were self actualizers, Dr. Jack Snell and Dr. Fran Kinne.  Although most people have heard the term, “self actualization,” which is defined as the highest level of psychological development, in which a person’s full potential is achieved, few people have been fortunate enough to meet […]

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Why be Snarky?

Why be snarky when being snarky is unnecessary, particularly in the business world? One of Magnus vendors is a company with whom we interact on a frequent basis. The principal of this company, which will remain nameless, uses the most insulting tone imaginable when writing emails to me, the client. This person never misses the […]

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Any human to human interaction involves personalities, of course.  Most of the time one doesn’t give that much thought unless there is something that causes friction, something that isn’t comfortable.  Snarky or snide comments are one of those things.  It seems like the “snarker” is just picking, for whatever reason, at minor details.  Life and […]

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Choose not to decide

“If you choose not to decide, you still have made a choice.” This is a line from the RUSH song Freewill (on 1980’s Permanent Waves album). That line has stuck with me since I first heard it. Perhaps, in keeping with a few recent posts on ghosting, different directions, etc., but first, in my career […]

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Indecision is something that is not part of my personality.  I like to get it done, move forward, press on, and go onward and upward.  People who stare, seemingly endlessly, at a restaurant menu because they can’t decide what to eat are near the top of my pet peeves list.  It’s really not that important: […]

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Tribute to Willy

I am writing this on March 3, 2021, one of the saddest days in the long history of Magnus Research Consultants. Last night, our beloved office dog, Willy, passed away of a brain tumor. Willy was the dog of David’s and my wonderful employee and friend, Megan. For the past 7 years, Willy worked in […]

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As you can tell, this dog, Willy, was truly hu(mans) best friend.  Willy and Megan were tight – she trained him well.  And, he trained her well also.  She communicated with him in his language – she knew what he was trying to tell her.  Usually things like, pay attention to me, feed me, walk […]

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Designated Hug Time

One of our categories for our posts is Work Life, usually said as “work life balance.” Especially when operating a small family run, or mom & pop business, there are additional stresses in the running of that business which would not be present otherwise. Considering that families who work together spend almost 24 hours a […]

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Well, it’s about time David wrote this post!  We keep a list of topics and this topic is David’s #134, meaning it has been on his list of things to write about for a long time.  I have been eager for David to write about our DHTs because this topic is one of the easiest […]

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Always Take First Watch

Always take the first watch. I received this sage advice many years ago, from a friend who spent most of his life in the United States Navy. The rationale is that one will be less tired during the first watch than in later shifts. First watch, of course, is usually the daytime hours, such as […]

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Always take first watch, unless Melissa beats you to it!  After that, I’m not sure which is better, 2nd or 3rd watch.  It might depend on whether it is night or day, and whether sleep is possible.  Though I wasn’t onboard for the hurricane avoidance drive, I remember it well.  I had the outsider’s view, […]

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