About this blog

After more than 25 years operating a trial consulting practice together as co-founding partners of Magnus Research Consultants, Inc. and Magnus Graphics, Inc., and more than 30 years of marriage, Dr. Melissa Pigott and David Fauss decided to share some of their thoughts, experiences, pet peeves, and perspectives on operating a small “mom & pop” business. The intended audience for their writings is other business owners, as well as employees of small businesses. Trial consulting is a professional service business, as was David’s photography business. There are many unique issues faced by professional service providers; Melissa and David share some of their insights on running a successful business.

Facilitating Fraud

A Point of View

David H. Fauss, M.S.M.

On February 12, 2015

Category: Business Frustrations, Getting the Job Done

A number of these posts have been conceptualized, while some, like this one, are written in moments of frustration. As business owners, my wife and I have many frustrations, but unfortunately, we have recently been (again) confronted by an instance of financial fraud. In the latest incident it appears we were the victims of someone […]

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Another View

Melissa Pigott, Ph.D.

On February 12, 2015

Category: Business Frustrations, Getting the Job Done

Having several thousands of dollars stolen from my bank account is, to me, a big deal. Furthermore, it is a big enough deal that I would like to see the thief apprehended and prosecuted for the crime. It seems, however, that my view about theft/embezzlement is not shared by large financial institutions, including banks and […]

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Learn to make chit chat

A Point of View

Melissa Pigott, Ph.D.

On February 10, 2015

Category: Business personalities, Careers, Employment, Getting the Job Done

Because my job requires frequent travel with clients and employees, there are many times when discussions turn to events unrelated to the work we are performing. In addition, when I am a guest speaker at attorneys’ or insurance companies’ seminars, there are often social events included in the meeting that are part of doing business. […]

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Another View

David H. Fauss, M.S.M.

On February 10, 2015

Category: Business personalities, Careers, Employment, Getting the Job Done

I share with Melissa the introversion trait which makes chit chat difficult to initiate. And, some situations are more difficult than others, but yet, it is so much a part of business and life, that it is important to understand this fact. In understanding it, one must learn what is or is not acceptable conversation […]

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Olie

A Point of View

David H. Fauss, M.S.M.

On February 5, 2015

Category: Business personalities, Careers, Employment, Growing Old is Not for Sissies, Life Outside of Work, Small Business Success

I’m writing this on what would have been my grandmother’s 110th birthday. We called her Olie; her name was Viola, and she never wanted to be called anything like “grandmother.” She was a woman ahead of her time in many ways because she was a proud working woman. Proud to work, proud of her jobs […]

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Another View

Melissa Pigott, Ph.D.

On February 5, 2015

Category: Business personalities, Careers, Employment, Growing Old is Not for Sissies, Life Outside of Work, Small Business Success

David’s grandmother, Olie, was unlike other people’s grandmothers I had met. First of all, I was quite taken aback that she insisted on being called by a derivative of her name instead of the usual grandmotherly titles preferred by most grandmothers. Once I got to know Olie, however, it became apparent she was not the […]

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Be informed of world events

A Point of View

Melissa Pigott, Ph.D.

On February 3, 2015

Category: Careers, Employment, Getting the Job Done, Life Outside of Work, Managing Employees

My company has traditionally employed young adults who are working in their first or second professional job following their college graduation. Many of these young employees are “book smart,” however, they often appear to be shallow, even unintelligent, because they have not mastered the art of conversation. One of the best, and non threatening, ways […]

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Another View

David H. Fauss, M.S.M.

On February 3, 2015

Category: Careers, Employment, Getting the Job Done, Life Outside of Work, Managing Employees

Melissa and I stay informed by reading newspapers (2 to 3, or more, different ones daily) as well as news magazines (Time) and other periodicals of specific interest (photo magazines for me, Rolling Stone for her). In fact, for both of us, keeping up with the news has always been a part of our lives […]

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Hiring a service professional

A Point of View

David H. Fauss, M.S.M.

On January 29, 2015

Category: Getting the Job Done, Marketing your Business, Small Business Success

In recent months I have had the need to hire an attorney (usually they hire us) and a new computer technician. I categorize them, like us, as service professionals. These experiences have been interesting and have served as a reminder that there are vast differences in the impressions made, sometimes by even small details, when […]

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Another View

Melissa Pigott, Ph.D.

On January 29, 2015

Category: Getting the Job Done, Marketing your Business, Small Business Success

First impressions count. This statement is a tried and true maxim of social psychology that is well known among many non psychologists. Just as one’s personal appearance and demeanor determine the impression one makes on others, a service provider’s written materials also convey information important in determining whether a potential customer/client will hire the company. […]

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Ultimately – only 1 boss

A Point of View

Melissa Pigott, Ph.D.

On January 27, 2015

Category: Business personalities, Careers, Employment, Getting the Job Done, Managing Employees, Trial Consulting

Previous blogs written by my spouse/business partner and me have addressed the issue of having two bosses who happen to be married to each other. It is challenging to have one boss, but having two bosses (who are usually going to side with each other in the event of a dispute with an employee) is […]

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Another View

David H. Fauss, M.S.M.

On January 27, 2015

Category: Business personalities, Careers, Employment, Getting the Job Done, Managing Employees, Trial Consulting

Melissa is right. The buck does, and has to, stop somewhere. In any organization someone has the last word or is responsible for everything else. And, it is sometimes that concept, that the ultimate boss’ reputation is a key component of the business’ success. Even though we are a small practice and we have a […]

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Don’t push your luck; stop driving and have a pizza

A Point of View

David H. Fauss, M.S.M.

On January 22, 2015

Category: Careers, Employment, Getting the Job Done, Life Outside of Work, Partnerships, Travel, Work-Life

There are times when your goal or destination seem so close that you just want to press on even when you should not. The experience that prompted this post was driving back from Jacksonville to South Florida. This trip usually takes 5 hours or less but on this particular day, progress was slow and we […]

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Another View

Melissa Pigott, Ph.D.

On January 22, 2015

Category: Careers, Employment, Getting the Job Done, Life Outside of Work, Partnerships, Travel, Work-Life

Many years ago, Magnus consulted on a case involving a terrible airplane crash in which hundreds of people were killed. The crash was primarily the result of pilot error, more specifically, the pilot’s decision to “press on” with the flight despite weather conditions that made flying dangerous. Although there were several safe alternatives the pilot […]

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Have Plants in the Office

A Point of View

Melissa Pigott, Ph.D.

On January 20, 2015

Category: Business personalities, Careers, Employment, Getting the Job Done

I love plants of all types, including plants commonly referred to as house plants. I spent one summer working in a wholesale nursery in The Redlands, south of Miami, where I learned a lot about taking care of plants. I have plants in my company’s office and I am the primary caretaker of the plants. […]

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Another View

David H. Fauss, M.S.M.

On January 20, 2015

Category: Business personalities, Careers, Employment, Getting the Job Done

New employees have to meet the plants quickly. And, even I have had to come to understand Melissa’s love of them. She remembers when she got them, where she got them and how, in some cases, she had to nurture them to health. But I do appreciate the benefits they provide in ambiance and, though […]

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Persistence Pays

A Point of View

David H. Fauss, M.S.M.

On January 15, 2015

Category: Careers, Employment, Managing Employees

A time tested adage is: persistence pays. But, in careers and business it is true. We have proof of this in the form of an employee who proved it to everyone, including herself. She applied (several years ago) via fax for a Research Associate position. The position had been recently filled so when her faxed […]

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Another View

Melissa Pigott, Ph.D.

On January 15, 2015

Category: Careers, Employment, Managing Employees

I have a perpetual calendar and one of the quotes I read every year, attributed to Winston Churchill, is “Never, never, never give up.” This is another way of saying “persistence pays”; “try, try, and try again if at first you don’t succeed”; and, in the vernacular of my generation, “keep on truckin’ baby.” Long […]

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Recycle

A Point of View

Melissa Pigott, Ph.D.

On January 13, 2015

Category: Careers, Employment, Life Outside of Work

I am an environmentalist, a member of organizations such as Greenpeace, Friends of the Earth, Friends of the Everglades, and I live a lifestyle involving active participation in preserving our planet’s resources. I recycle. I require all of my employees to recycle. I believe in recycling to the point there is a section in my […]

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Another View

David H. Fauss, M.S.M.

On January 13, 2015

Category: Careers, Employment, Life Outside of Work

When home based recycling was first introduced in the area where we were living in 1987 I couldn’t believe we were being asked to separate our garbage. That seemed disgusting. But now it seems normal and I find myself frustrated when I can’t easily recycle bottles, paper, etc. I am disappointed that airports and hotels […]

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