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2's Company - MagnusInsights.com | Page 86

About this blog

After more than 25 years operating a trial consulting practice together as co-founding partners of Magnus Research Consultants, Inc. and Magnus Graphics, Inc., and more than 30 years of marriage, Dr. Melissa Pigott and David Fauss decided to share some of their thoughts, experiences, pet peeves, and perspectives on operating a small “mom & pop” business. The intended audience for their writings is other business owners, as well as employees of small businesses. Trial consulting is a professional service business, as was David’s photography business. There are many unique issues faced by professional service providers; Melissa and David share some of their insights on running a successful business.

Connections: Jack Suchocki

A Point of View

David H. Fauss, M.S.M.

On July 15, 2014

Category: Business personalities, Careers, Employment, Getting the Job Done, Small Business Success

Even with college and graduate degrees in business, figuring out how to run a business, with the changes we face on almost a daily basis, but certainly an annual basis, or on a slower evolutionary, basis, is challenging. I could say no one writes a book on how to run a business, but there are […]

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Another View

Melissa Pigott, Ph.D.

On July 15, 2014

Category: Business personalities, Careers, Employment, Getting the Job Done, Small Business Success

David met Jack over 20 years ago when they were both members of a networking organization comprised of litigation consultants. The networking organization eventually ran its course, but the friendship between David and Jack remains until the present. Fortunately for Jack, but unfortunately for David and me, Jack moved to California two years ago, but […]

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Be smart, but act clever

A Point of View

Melissa Pigott, Ph.D.

On July 2, 2014

Category: Business personalities, Careers, Employment, Getting the Job Done, Small Business Success, Trial Consulting

A long time ago, when I first began my career as a jury/trial consultant, my very tough minded boss told me something that has always resonated with me as I have pursued my long career. He said, “The clients know you/we are smart, after all, we all have Ph. D.s, but what you/we must always […]

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Another View

David H. Fauss, M.S.M.

On July 2, 2014

Category: Business personalities, Careers, Employment, Getting the Job Done, Small Business Success, Trial Consulting

Being clever as a trial consultant requires the ability to view the case issues from perspectives beyond those of the clients.  Time and time again clients tell us they had never thought of their cases in the ways we helped them see the case.  These clever insights come from being attuned to both the reactions […]

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Benchmarks for Lawyers, part 2

A Point of View

David H. Fauss, M.S.M.

On June 25, 2014

Category: Getting the Job Done, Litigation Tips, Small Business Success, Trial Consulting

When writing part 1 of the post on benchmarks, it occurred to me that some people might ask if there are other benchmarks for service businesses/practices.  In fact, we have been asked many times over the past 20+ years about our “success rate.”  This is always a difficult question to answer because the answer, as […]

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Another View

Melissa Pigott, Ph.D.

On June 25, 2014

Category: Getting the Job Done, Litigation Tips, Small Business Success, Trial Consulting

David mentioned the benchmark of client satisfaction as an indicator of our success on a particular case. As in any service based business, Magnus’ satisfied clients are the best source of revenue for our business.  The primary way we have always obtained new cases on which to consult is from past clients whom we helped […]

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Benchmarks for Lawyers, part 1

A Point of View

David H. Fauss, M.S.M.

On June 20, 2014

Category: Getting the Job Done, Litigation Tips, Trial Consulting

In the business world, the concept of benchmarks is well understood.  A benchmark is a way to measure productivity and performance.  A benchmark may take the form of a production or sales quota.  But, when dealing with performance in a service based practice – trial consulting or practicing as a lawyer – conceiving of benchmarks […]

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Another View

Melissa Pigott, Ph.D.

On June 20, 2014

Category: Getting the Job Done, Litigation Tips, Trial Consulting

Many attorneys have asked me to provide a list of cases on which I have worked that proved the case outcome was improved due to my and my company’s involvement.  As David points out, there is are no available means for me to provide this information because I do not know what would have happened […]

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Hawaii

From December, 2007 through January, 2008, my husband and I spent one glorious month in Hawai’i. We were able to celebrate two milestones, a wedding anniversary and a “big” birthday (mine) while we were there; these events were, of course, the reasons for this fantastic trip. Due to the fact that my husband and I […]

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Being able to do something like we did, spending a month in Hawai’i, is one of the major benefits of owning the company.  Though it is true in some countries that 4 week vacations are the norm, it is not so in the U.S.A.  Thus, being able to get away and absorb the culture is […]

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Resource People: Jon W. Peters

A Point of View

David H. Fauss, M.S.M.

On June 12, 2014

Category: Business personalities, Careers, Employment, Getting the Job Done, Small Business Success

There are people in our lives who make a lasting impression or teach a lesson or just help us get through life. Jon W. Peters was one of these people in my life. Jon was a photographer. But, he was also a business person who figured out ways to do things efficiently and in ways […]

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Another View

Melissa Pigott, Ph.D.

On June 12, 2014

Category: Business personalities, Careers, Employment, Getting the Job Done, Small Business Success

It is amazing to me that, after all these years, I still see a lot of Jon Peters in the way my spouse/business partner operates our business.  Although the businesses are vastly different, in that Jon’s was a photography business and ours is a trial consulting business, the manner in which David approaches our work […]

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Humor: When to use or not use

A Point of View

Melissa Pigott, Ph.D.

On June 9, 2014

Category: Careers, Employment, Getting the Job Done, Managing Employees, Small Business Success

Not every situation is humorous. Not everyone enjoys listening to jokes or watching comedy routines. There are times when the situation is serious and demands a focused or somber attitude. In these situations, humor can backfire and appear demeaning and somewhat hurtful. Dry humor or “graveyard” humor are also not for everyone. There are other […]

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Another View

David H. Fauss, M.S.M.

On June 9, 2014

Category: Careers, Employment, Getting the Job Done, Managing Employees, Small Business Success

Melissa’s example regarding her mother is telling as it relates to the last part of her post, “when others…understand our philosophy.”  Those who did not know the details of the situation, that is, her mother was cognitively impaired, perhaps did not understand when the two of them laughed at things like spilt pancake syrup.  But, […]

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You eat what you kill

A Point of View

David H. Fauss, M.S.M.

On June 4, 2014

Category: Business Partnerships, Business personalities, Partnerships, Small Business Success, Work-Life

This somewhat crude advice was given to us soon after we started Magnus.  It was probably sometime in 1994 and the advice giver was a consultant in another field.  And, we immediately knew his point; we only make money when we get hired on a case.  Entrepreneurs depend on each client and each sale.  It […]

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Another View

Melissa Pigott, Ph.D.

On June 4, 2014

Category: Business Partnerships, Business personalities, Partnerships, Small Business Success, Work-Life

I like this expression: “You eat what you kill.” It conveys to me that, if I don’t bring in the business, I won’t have any work to do.  As the person in my business who earns most of the revenue, I know that many other people and their families depend on me to do what […]

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Quid pro quo

A Point of View

Melissa Pigott, Ph.D.

On June 2, 2014

Category: Careers, Employment, Getting the Job Done, Managing Employees

All of my company’s clients, that is, 100% of them, are attorneys. Although I am a psychologist, I have spent far more time during my career with attorneys than with my colleagues in psychology. Early in my career as a trial/jury consultant, I learned the expression, “quid pro quo” from one of the attorneys with […]

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Another View

David H. Fauss, M.S.M.

On June 2, 2014

Category: Careers, Employment, Getting the Job Done, Managing Employees

Quid pro quo typically is a 1 to 1 exchange – and sometimes it is understood in a negative context of sexual harassment or even public corruption.  But, it is not really a negative concept especially in the broader sense of the law of reciprocity.  I suppose the issue is that such laws of reciprocity […]

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Don’t pass the rest area

A Point of View

David H. Fauss, M.S.M.

On May 29, 2014

Category: Careers, Employment, Getting the Job Done, Small Business Success

The simple and obvious message here is, when you gotta go, you gotta go.  Stop, take the opportunity, when you have it.  You never know about the traffic ahead or whether you will have a flat tire.  Don’t get yourself into an emergency situation.  The bigger message is there are lots of parallels to this […]

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Another View

Melissa Pigott, Ph.D.

On May 29, 2014

Category: Careers, Employment, Getting the Job Done, Small Business Success

I plan ahead and I try to anticipate everything that could go wrong.  All of the work performed by my company and me has a deadline.  Some of the deadlines are imposed by the court system, others by our clients and their desire to quickly obtain our report from the research they hired us to […]

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