Author Archive | David Fauss

Now I get it…

I’ve noticed a phenomenon when working with clients who have never utilized a trial consultant. The only thing I can think of as a way to describe this is “Now I get it…” Attorneys/clients do not always hire us because they want to. There are times they are “encouraged to,” told to, or forced to […]

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Some people find it difficult to understand things unless they have directly experienced them.  One might say these people lack imagination or perhaps, foresight, however, when it comes to understanding the services provided by trial consultants, it is often hard for the average attorney to comprehend how we do what we do.  Some of Magnus’ […]

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Is your consultant a criminal?

This is a strange topic: Is your consultant a criminal? In this context, it is related to your trial consultant. When one hires a new employee, most often, a variety of background checks are conducted. A lawyer’s criminal history is policed by Bar associations; similarly, other licensed professions are vetted. But, what about professions not […]

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In the decades Magnus has been in business, we have found out many things about our employees, vendors, and prospective employees that, absent our checking into them, would have remained hidden.  Often, these secrets were nothing serious, for example, the office administrator we hired, even though we knew she had been arrested for D.U.I.  Then, […]

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Exude Competence

Many years ago, when I was working for another trial consultant, one of the clients spoke to my boss and told her that I “exuded competence.” The boss was happy to hear this and to tell me. I took it as a high compliment because it reinforced my goal of doing what I say I’m […]

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David is right.  We have to exude competence if we are to convince others that we possess the expertise necessary to perform a job.  When I first became a trial consultant, way back in 1989, the person who trained me was a particularly tough task master.  He greatly disliked my psychologist’s way of pensively contemplating […]

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Work Life Balance

The term “Work Life Balance” seems to have existed for a long time. In writing this post, I did a bit of quick research and found the concept was not well defined until the last 20 years. Researchers have identified 3 key balance components: time, involvement and satisfaction. When work or life (family) demands are […]

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Due to the lasting impact of COVID-19 on our nation’s workplaces, the issue of work/life balance has taken on a new urgency.  Although many corporations are requiring their employees to return to the office full time, and some workplaces, such as hospitals, never allowed remote working, other employers are struggling for ways to keep their […]

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Price based decisions

Melissa and I recently made a big purchase. A roof. It was not something I’ve shopped for willingly. The failure of the old roof after storms made it a necessity. It is a big purchase, bigger than anything we’ve ever bought, other than a house. Shopping for a roofing company was a reminder of how […]

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When it became necessary to shop for a roofing contractor, I went about it in the same way I search for just about anything.  I researched local roofing companies, asked people for referrals, and checked ratings from various sources.  I eventually obtained 4 bids and 1 refusal to bid (due to the complexity and danger […]

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Thou shalt not smoke

Just when you think you’ve experienced it all…well, then, something new happens. Magnus moved into our current office a few months ago. We were in the old one for over 24 years and the new one is definitely an improvement over the prior office, in most ways. The new office is in a 2 story, […]

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Magnus’ former office building offered few opportunities for interaction with the other occupants of the building, which is a small, 1 story structure with 4 individual office suites.  Although the on site property manager smokes cigarettes, he is always polite enough to smoke outside.  For the entire time Magnus has been in business, we never […]

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Technology is Great…until it isn’t

We rely on technology in today’s world. Some tech is life or death; some of it just seems that way. After my last post, one might understand my frustrations with technology – the loss of data with a server crash is very painful. And, even after supposed recovery of the data, we find ourselves spending […]

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One of my friends recently asked me to fix her computer.  She was surprised when I told her I have absolutely no idea how to fix computers, phones, tablets, or any other electronic devices.  She remarked that, because I am so smart, she thought fixing a computer must be simple for me!  I wish!  Given […]

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Colossal Technology Failure

A Point of View

David H. Fauss, M.S.M.

On June 10, 2021

Category: Business Frustrations, Getting the Job Done, Magnus, Magnus Insights, Small Business Success, Workplace Technology

When you run a business, no matter the size, it is almost impossible to “do it all.” For Magnus, that means hiring someone with expertise to manage, process, and report things beyond my, or our, capabilities. A simple example is bookkeeping and accounting services. Another critical service is “Information Technology,” that is, IT. We have […]

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Another View

Melissa Pigott, Ph.D.

On June 10, 2021

Category: Business Frustrations, Getting the Job Done, Magnus, Magnus Insights, Small Business Success, Workplace Technology

The “colossal technology failure” was, in my opinion, a customer service failure.  The relationship of Magnus Research Consultants and its IT provider is a customer-vendor relationship, such that, as the IT’s provider’s customer, Magnus is entitled to have its concerns addressed.  This being said, in the almost 30 years Magnus has been in business, the […]

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Wardrobe Malfunction

A Point of View

David H. Fauss, M.S.M.

On June 3, 2021

Category: Business Travel, Careers, Getting the Job Done, Jury Research, Magnus, Magnus Insights, Magnus Research, RoadWarrior, Travel, Trial Consulting

The most famous wardrobe malfunction was in 2004 at the Super Bowl halftime show and involved Janet Jackson and Justin Timberlake. While it later became apparent that this was a planned incident, not a malfunction, it sure got the world’s attention. But, that is not what this post is about; it is about more mundane […]

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The recent loss of our employee’s pants is the latest in a long string of similar incidents among Magnus’ staff. We have experienced numerous wardrobe malfunctions, all of which are now rather humorous but which were, at the time they happened, pseudo crises, especially for the person with the malfunction. Here is a list of […]

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High Anxiety

Magnus’ clients are attorneys involved in high stakes litigation. Whether they represent the plaintiff(s) or defendant(s), they are under a great deal of pressure to get the best result for their clients.  Even when they don’t show it, we know this is a high stress situation.  Putting together a mock jury research project is intense.  […]

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David’s title, “High Anxiety,” instantly reminded me of the 1977 Mel Brooks movie of the same name.  However, that’s where the similarity both begins and ends.  While Mel Brooks’ movie was a farcical comedy, Magnus’ cases are anything but comedic.  Many of our cases are tragic and all of them involve high stakes.  The attorneys […]

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