Archive | Business Frustrations

Don’t Sweat the Small Stuff

“Don’t Sweat the Small Stuff” is a phrase used to suggest one should relax, chill out, and not worry about the little things, things which sometime seem out of one’s control. Well, that’s great. But, our “day job” as trial consultants doesn’t allow it. Neither does my prior advocation, photography. For example, when photographing people […]

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This topic, “Don’t Sweat the Small Stuff,” came up recently during a slightly heated debate David and I were having about the proper way to prepare something we were having for dinner.  (As the reader might imagine, David and I have many debates, some over trivial matters, on an almost daily basis.)  I don’t recall […]

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The Problem With This Case is the Client.

An attorney client of ours recently told Melissa that his client is a problem. He said, “the problem with this case is my client.” He was pretty direct, but we’ve heard this, or some variation thereof, countless times. In this case, the client is wealthy (and accustomed to getting his way as a result). He’s […]

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I often wonder if  “problem clients” know their attorney considers them to be a problem.  Or, are they demanding, arrogant, and self centered to the point they have no idea of the impact they have on other people?  Many times, the end client (defined as one of the primary parties in the lawsuit, that is, […]

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Old School Tech

I recently read an article about the executive director of a professional association who uses an IBM typewriter to send notes to members. He said he liked using a typewriter to personalize the notes. I thought it was pretty cool to use old school technology so effectively. I could never afford an IBM typewriter, those […]

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David and I have written about our fondness for “old school” things in several previous posts.  Although I never owned a typewriter, nor am I a good typist, I appreciate David’s fondness for his trusty old typewriter.  It comes in handy when he makes labels for files in our personal filing cabinet.  I remember David’s […]

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Fix it as Soon as it Breaks

I am an ardent fan of the maxim, “fix it as soon as it breaks.” I have never known anything that fixed itself, whether it is a leaky faucet, a flat tire (or tyre, on all the British cars I have owned), or a faulty electrical outlet. Admittedly, I am not good at fixing things. […]

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Homeownership seems to involve an endless “to do” list.  There is always something to do.  Sometimes, the to dos are small items, easy to resolve.  Sometimes, expertise is required, or at least more expertise than I possess.  Or strength – some fixes take more expertise and muscle than I have, or any one person has.  […]

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If You Don’t Have a Ph.D In Psychology Don’t Presume to Understand Human Nature

I have written about the phenomenon of people who have no education, training, or expertise in psychology who think they know as much about human behavior as I, a psychologist, know. I am frequently asked for my opinion about someone or something, only to be told, “Well, I don’t have a degree in psychology, but […]

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Knowing what you don’t know or knowing that you don’t know are important skills for getting through a career, or life.  An economics professor once pointed this out to me when I remarked that I felt, despite having earned highest grade on a test in his class, there was so much I didn’t know about […]

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If You Have to Ask the Price…

The old adage, “if you have to ask the price, you can’t afford it” came to mind when speaking with a client recently. He asked for a menu of services with prices. This is something that we, at Magnus, have never published because our fees/prices vary depending on the specific details of a case. During […]

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I know David would be disappointed if I didn’t mention my favorite slogan about prices.  My dad was born in Medart, Florida, which is located in Wakulla County.  (For those of you who are unfamiliar with Wakulla County, it is located in the Florida Panhandle, near Tallahassee, although culturally speaking, it is worlds away!)  I […]

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False Positives

False positives are research or test results that are inaccurate and make one think the result is positive, when in fact, it is negative. With a medical test, for example, it could mean a blood test result indicates a problem when there isn’t one. There are, of course, false negatives, but I think in the […]

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In my world of science and statistics, a false positive result is called a Type I error, leading to a rejection of the null hypothesis.  For example, if the null hypothesis is that, absent changing one’s theory of a case, the case will be won, then improper research is conducted, leading the case to be […]

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Take Names

I’m not sure when or why I learned to “take names,” but doing so has served me well. By “taking names,” I mean making a note of the name of the person on the other end of the phone line, or maybe in person, for example, a store manager. Whether it is in the context […]

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Learning people’s names is an important skill that often takes time and effort to develop.  When selecting a jury, for example, attorneys are required to address each prospective juror by name so that the court reporter can ensure the permanent record of the trial is accurate.  The attorneys are required to address each potential juror […]

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By the Numbers

Periodically, I evaluate Magnus’ “numbers” on case types, history, venues, and clients. By this, I mean I classify the cases on which we’ve worked since the last time I “ran the numbers.” I, long ago, created spreadsheets for this purpose and I simply tally the new cases by client, category, venue, etc. It is relatively […]

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The number crunching that is part of David’s job is vastly different from the number crunching that is part of my job.  David’s analyses of our business sources and their associated revenue provide a good foundation for our marketing efforts as we forge ahead into another year.  It is interesting to see how our business […]

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No Headphones in Office

I’m catching up on some topics I came up with years ago. I came across this one regarding the use of headphones during work hours. We haven’t had much of a problem with this, but when we did, it was one of those things that caught me off guard. The fact that someone would be […]

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No headphones in the office!  No ear buds in the office!  No music in the office!  No, no, and no.  I love music, as almost everyone who knows me is aware.  I love music played loudly.  Turn it up!  But, when I am working, I require absolute, or near absolute, silence.  I need to concentrate.  […]

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