I observed Melissa do something today that is worth comment. She complimented our clients for the professional and supportive ways they have worked with us, and as a team, to prepare for a jury research project. The clients seemed taken aback to hear a compliment, and they were surprised their behavior was noteworthy. It is […]
I believe in giving credit where and when credit is due. When I notice something good, I usually say something about it. In fact, I try, diligently, to compliment people and situations more than I complain. I have found complaining rarely results in positive attitude or behavior change. (If you don’t believe me, ask yourself […]