Archive | Business Relationships

Sales 101 – Learn Names

A Point of View

Melissa Pigott, Ph.D.

On October 11, 2016

Category: Business personalities, Business Relationships, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Managing Employees, Marketing your Business, Small Business Success

Many principles of sales and marketing have origins in social psychology. One of the most basic principles involved in being a good salesperson is learning the name of a potential customer, then saying the person’s name during conversations, as a way of building rapport. For example, every competent car salesperson asks the name of everyone […]

Another View

David H. Fauss, M.S.M.

On October 11, 2016

Another of our posts has been about mind games and I would have to say that the story that concluded Melissa’s post about knowing names involved a bit of a mind game on her part. I saw it coming – the person we were meeting with did not. There were several ways he could have […]

Telling the end client they need a new attorney

A Point of View

David H. Fauss, M.S.M.

On September 15, 2016

Category: Business Frustrations, Business Relationships, Getting the Job Done, Litigation Tips, Trial Consulting

One of the strangest outcomes of mock jury research is the realization, and documentation, that the attorney for whom we were working was not up to the challenge. Though we never anticipated this would occur, it has. And, it has happened more than once. The first time I recall this happening was when we were […]

Another View

Melissa Pigott, Ph.D.

On September 15, 2016

Category: Business Frustrations, Business Relationships, Getting the Job Done, Litigation Tips, Trial Consulting

The majority of Magnus’ clients are attorneys who have super sized egos. Some of our clients’ egos are well deserved, in that they are stellar advocates on behalf of their clients. Other attorneys seem to have a self conception that does not match their accomplishments. (I am well aware this happens among people in other […]

Do what you say

A Point of View

Melissa Pigott, Ph.D.

On September 6, 2016

Category: Business Frustrations, Business personalities, Business Relationships, Careers, Common Courtesy, Getting the Job Done, Getting Through Life and Work, Litigation Tips, Managing Employees, Marketing your Business, Partnerships, Small Business Success, Trial Consulting

As a follow up to a post in which I quoted a line from Jimmy Buffett’s song, “Clichés,” “Say what you mean and mean what you say,” I will add another thought, “Do what you say.” Many people talk about doing something, but when it comes down to actually accomplishing what they have talked about, […]

Another View

David H. Fauss, M.S.M.

On September 6, 2016

This is a topic Melissa initiated – that’s how these posts work. One of us generates the topic and then becomes the first author/blogger. The first author writes what ends up in the left column of the post, the second author then responds. Many times the right column posts follows or expands upon the left […]

Best friend(s)

A Point of View

Melissa Pigott, Ph.D.

On July 26, 2016

Category: Business Partnerships, Business personalities, Business Relationships, Getting Through Life and Work, Life Outside of Work, Partnerships, Small Business Success, Work-Life

Throughout my life, I have been fortunate to have many friends. In fact, due to the vast age difference between my two older brothers and me, I have friendships that have strong bonds that most people usually associate with family members. Among my friends there are a few extraordinary people whom I consider my “best […]

Another View

David H. Fauss, M.S.M.

On July 26, 2016

Category: Business Partnerships, Business personalities, Business Relationships, Getting Through Life and Work, Life Outside of Work, Partnerships, Small Business Success, Work-Life

Starting at the end of Melissa’s post I’ll say it is great to have her as my bestie. As we have written this blog it has been interesting to see how we have different perspectives sometimes, but have a common bond, and a perspective on life and work. I’m not sure it would be possible […]

Hiring Expertise

A Point of View

David H. Fauss, M.S.M.

On July 7, 2016

Category: Business Frustrations, Business personalities, Business Relationships, Getting the Job Done, Getting Through Life and Work, Marketing your Business, Small Business Success, Trial Consulting

A recent client encounter prompts this post. The client was requesting what we refer to as a “proposal” for mock jury research. She repeatedly called it a “bid” and I guess it is. It is (unfortunately) increasingly common that clients seek competitive bids. And, while I understand this, and do the same for some minor […]

Another View

Melissa Pigott, Ph.D.

On July 7, 2016

Category: Business Frustrations, Business personalities, Business Relationships, Getting the Job Done, Getting Through Life and Work, Marketing your Business, Small Business Success, Trial Consulting

From the earliest days of co-owning Magnus with David, it has never been our desire to be the cheapest provider of any research or consulting service we provide. It is acceptable, in my view, to provide high quality work at a reasonable/fair price, but being the low cost bidder is not something to which I […]

Not so hidden talents: Cat Writer’s Association

A Point of View

David H. Fauss, M.S.M.

On June 23, 2016

Category: Business personalities, Business Relationships, Careers, Life Outside of Work, Work-Life

We often know our clients, our friends and our acquaintances for specific reasons. We know them through work, school, social groups or church. Unless they are very close, we often only have a 1 dimensional perspective of the person. It has been interesting to us over the years to learn more about our clients. We […]

Another View

Melissa Pigott, Ph.D.

On June 23, 2016

Category: Business personalities, Business Relationships, Careers, Life Outside of Work, Work-Life

I have authored and published numerous scientific articles in professional journals, including psychology journals and legal publications. I have also co-authored and published two books related to my profession, social psychology. Overall, these publications have earned me the respect of my colleagues and clients, but they are not what anyone would refer to as “light […]

Make ‘em look good

A Point of View

David H. Fauss, M.S.M.

On March 3, 2016

Category: Business Relationships, Careers, Employment, Getting the Job Done, Managing Employees, Small Business Success, Trial Consulting

One aspect of our work as trial consultants is to evaluate cases so that our attorney clients learn how their case will be perceived by jurors, judges, arbitrators, or mediators. We always learn things that the attorneys and our other clients did not know or did not anticipate. The truth is, we may not have […]

Another View

Melissa Pigott, Ph.D.

On March 3, 2016

Category: Business Relationships, Careers, Employment, Getting the Job Done, Managing Employees, Small Business Success, Trial Consulting

There are many ways an employee can help his/her boss look good. In the days when I worked for a large corporation and did not perform administrative tasks, I had a secretary. (I actually had a series of secretaries in the early days of my career, which dates back to the time when being a […]

Either you are wrong or I am right. Part 2: Clients

A Point of View

David H. Fauss, M.S.M.

On February 4, 2016

Category: Business Frustrations, Business Partnerships, Business personalities, Business Relationships, Careers, Getting the Job Done, Getting Through Life and Work, Litigation Tips, Partnerships, Small Business Success, Trial Consulting, Work-Life

As I was writing the post, “Either you are wrong or I am right,” I thought that, like the album title from which it came, About Face (by David Gilmour) there are perhaps more than 1 way to contemplate this lyric. In the first post I wrote about the implications of behaving, in a personal […]

Another View

Melissa Pigott, Ph.D.

On February 4, 2016

I admit to being frustrated by some clients’ insistence that they know everything there is to know, including in an area in which they have zero expertise. However, I am somewhat entertained by their willingness to set themselves up for failure, when something happens to disprove their incorrect assumptions, and I usually ask them to […]

Either you are wrong or I am right. Part 1: Business Partners

A Point of View

David H. Fauss, M.S.M.

On January 28, 2016

Category: Business Partnerships, Business personalities, Business Relationships, Employment, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Partnerships, Small Business Success, Work-Life

One of the songs from David Gilmour’s 1984 Album About Face was titled “You Know I’m Right.” I enjoyed the entire album by Pink Floyd’s vocalist and (extraordinary) guitarist, starting with the album title which seemed so clever in its dual meanings. But, the lyrics of this song were particularly compelling to think about how […]

Another View

Melissa Pigott, Ph.D.

On January 28, 2016

I am not sure whether this statement, “Either you are wrong or I am right” was aimed at a particular person, nor do I know whether it was intended to be interpreted in a tongue in cheek manner. I am certain, however, that it made a lasting impression on David because he frequently quotes it […]

Keep the beat

A Point of View

Melissa Pigott, Ph.D.

On October 13, 2015

Category: Business Frustrations, Business personalities, Business Relationships, Careers, Getting the Job Done, Marketing your Business, Small Business Success, Trial Consulting

One of my responsibilities as a bass guitar player is keeping the beat. The bass guitar is a rhythm instrument (as are drums and other percussive instruments) and, as a bass player, if I fail to keep the beat, I am not doing my job within the band. Sometimes, the beat is up tempo; other […]

Another View

David H. Fauss, M.S.M.

On October 13, 2015

Category: Business Frustrations, Business personalities, Business Relationships, Careers, Getting the Job Done, Marketing your Business, Small Business Success, Trial Consulting

Keeping the beat in business is crucial as part of the juggling act of working on current business, looking for new business, and managing everything. I often feel like I have to keep the beat in terms of nudging clients along because I know how many beats there are in one of our projects and […]

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Archive | Business Relationships

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

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