Archive | Business Relationships

Buddy Payne

A Point of View

David H. Fauss, M.S.M.

On January 25, 2018

Category: Business personalities, Business Relationships, Careers, Common Courtesy, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Jury Research, Litigation Consultants, Litigation Research, Magnus, Magnus Research, Marketing your Business, Small Business Success, Trial Consultants

We’ve met some wonderful and interesting people in our years working with trial lawyers. One of those was R.W. Payne, Jr., better known as Buddy. Buddy was a true southern gentleman, hailing from North Carolina, then Virginia. He took control of the room when he entered, walking with the swagger of the former Marine and […]

Another View

Melissa Pigott, Ph.D.

On January 25, 2018

I have met few people throughout my life who possess the charisma and charm of the late Roland W. “Buddy” Payne, Jr. Buddy was one of the most successful attorneys in the U.S.A. during his many years of practice as a trial lawyer. Buddy was a trial lawyer in Miami at a time when trial […]

If all else fails…

A Point of View

David H. Fauss, M.S.M.

On October 26, 2017

Category: Business Frustrations, Business Relationships, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Marketing your Business, Small Business Success, Trial Consulting

I remember that I first heard “If all else fails, read the directions” from my Dad, decades ago. He really didn’t operate that way, but the point was, if you can’t figure it out on your own, the directions might help. (Not always – I wonder who writes some of them!) Anyway, this year has […]

Another View

Melissa Pigott, Ph.D.

On October 26, 2017

Category: Business Frustrations, Business Relationships, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Marketing your Business, Small Business Success, Trial Consulting

It is strange to consider that, for an increasing number of attorneys, obtaining advice from a trial consultant is done only as a last resort. Thinking within this narrow frame of reference is harmful to the attorney, not to mention his or her client, for a variety of reasons: (1) last minute research is usually […]

Things We Can’t Charge to Clients

A Point of View

Melissa Pigott, Ph.D.

On October 10, 2017

Category: Business Relationships, Business Travel, Careers, Employment, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Small Business Success, Travel

David’s mother, my dear mother-in-law, is such a nice, kind, compassionate person that the worst thing I have ever heard her say about someone or a situation is that he/she/it, it is “interesting.” When I say something or someone is “interesting,” I am using the word as it is typically used, to imply someone or […]

Another View

David H. Fauss, M.S.M.

On October 10, 2017

Category: Business Relationships, Business Travel, Careers, Employment, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Small Business Success, Travel

Lest any client read this and think they have been charged for items #1 to 7, rest assured that, when compiling a bill, the charges are reviewed by me. I am pretty sure I’ve caught it when employees have attempted to slide something by in this regard. But, it has amazed me that these employees […]

Blaming Me for Others’ Mistakes

A Point of View

Melissa Pigott, Ph.D.

On September 5, 2017

Category: Business Frustrations, Business Relationships, Common Courtesy, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Small Business Success, Trial Consulting, Workplace Technology

I make mistakes. Everyone does! But, while everyone makes mistakes, not everyone admits having done so. In fact, some people excel in blaming other people for their mistakes, in an attempt to avoid accepting responsibility for the negative consequences of their actions. Recent events in my office prompted this post. As almost everyone who works […]

Another View

David H. Fauss, M.S.M.

On September 5, 2017

In my opinion, in the scenario which Melissa describes, the situation was not so much blaming her specifically, but her/us as a company, for having a tangled, cobbled together computer system that evolved over the past 25 years of so we’ve been in business. We/she had, and have, some specific ways we want things to […]

“I love you” daily

A Point of View

Melissa Pigott, Ph.D.

On August 22, 2017

Category: Business Partnerships, Business Relationships, Getting Through Life and Work, Jury Research, Life Outside of Work, Litigation Consultants, Magnus, Magnus Insights, Magnus Research, Partnerships, Trial Consultants, Trial Consulting, Work-Life

Don’t take things, or people, for granted. Someone we love may be here today but gone tomorrow and once someone is gone, there are no “do overs.” Sometimes, it’s the little things in life that go a long way. Saying “I love you” to one’s life partner, spouse, children, and close family and friends is […]

Another View

David H. Fauss, M.S.M.

On August 22, 2017

My days when Melissa and I are together usually by start hearing her say “I love you” – largely because Melissa is more quickly alert in the morning than I am. And, together or apart, now more than ever with our communication devices, communicating is easier than ever. Thinking back over the years of our […]

Gender Barriers

A Point of View

David H. Fauss, M.S.M.

On August 10, 2017

Category: Business personalities, Business Relationships, Business Travel, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Managing Employees, Psychology, Small Business Success, Travel

Recently an article appeared on the front page of the Sunday New York Times entitled “When Job Puts Sexes Together, Workers Cringe.” Great title – it called out for the story to be read. But, Melissa, who read it first, and I found the story shocking in terms of the data it reported. The data […]

Another View

Melissa Pigott, Ph.D.

On August 10, 2017

The article from the New York Times that is the subject of this post appeared on page 1 on Sunday, July 2, 2017. The title intrigued me with its implication regarding workers cringing when working with opposite sex co-workers. My first impression was that the article’s focus was on occupations that were traditionally male, such […]

Similarities and Shared Challenges: JMI comparison

A Point of View

David H. Fauss, M.S.M.

On July 20, 2017

Category: Business Frustrations, Business personalities, Business Relationships, Careers, Getting the Job Done, Magnus, Magnus Insights, Magnus Research, Managing Employees, Marketing your Business, Small Business Success

As I’ve posted previously, I had the honor of being selected to participate in a “continuing education” program recently. The program was the Small Business Executive Program, sponsored by the Jim Moran Institute for Global Entrepreneurship of the Florida State University College of Business. The program was 9 full program days over 3 months and […]

Another View

Melissa Pigott, Ph.D.

On July 20, 2017

In David’s role as the business person in our company, he attends numerous networking functions, meetings with prospective clients, and programs such as the recent Jim Moran Institute for Global Entrepreneurship. David has learned many things about operating our business, Magnus, from the people with whom he has interacted while attending these meetings. I am […]

When to memorize

A Point of View

Melissa Pigott, Ph.D.

On June 27, 2017

Category: Business personalities, Business Relationships, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Jury Research, Litigation Consultants, Magnus, Magnus Insights, Magnus Research, Managing Employees, Trial Consultants, Trial Consulting

There are many things in life that do not require memorization, such as complicated mathematical and statistical formulas that can be looked up or nowadays, calculated by a computer. In addition, there are some things that used to be memorized by most people, such as frequently dialed telephone numbers, which are now programmed into speed […]

Another View

David H. Fauss, M.S.M.

On June 27, 2017

I once took a memory class in Jacksonville, Florida by a local memory expert named John Currie. Currie gave seminars on memorizing things, especially names and faces. His “trick” was to suggest that one form a picture using the name as tied to the face. I found this trick moderately helpful; I was not as […]

“No thanks” to Bad Clients

A Point of View

Melissa Pigott, Ph.D.

On June 6, 2017

Category: Business Frustrations, Business Partnerships, Business personalities, Business Relationships, Careers, Common Courtesy, Getting the Job Done, Litigation Consultants, Litigation Research, Magnus, Magnus Insights, Magnus Research, Marketing your Business, Partnerships, Small Business Success, Trial Consultants

The older I get, the more I choose to spend time with nice people and the less time I choose to spend with mean people. My philosophy has evolved to include family members, spouses of family members, friends, spouses of friends, and clients. Even though clients, unlike the other categories of people I have listed, […]

Another View

David H. Fauss, M.S.M.

On June 6, 2017

We are fortunate that we have encountered only a few clients who are so abusive as to be the bad ones Melissa described. The worst one we have encountered was a scorched earth litigator, but in his world, this extended to even include everyone on his team – and to us. But, his true self […]

Clients are People Too

A Point of View

Melissa Pigott, Ph.D.

On May 30, 2017

Category: Business Frustrations, Business Relationships, Careers, Common Courtesy, Employment, Getting the Job Done, Jury Research, Litigation Consultants, Magnus, Magnus Insights, Magnus Research, Managing Employees, Marketing your Business, Partnerships, Small Business Success, Trial Consulting

Clients are people too. I repeat, clients are people too. This may seem obvious to the astute reader, however, there have been many occasions on which I have had to remind my staff to treat our clients like people, instead of merely treating them like clients. Magnus’ clients are high powered attorneys, insurance adjusters, risk […]

Another View

David H. Fauss, M.S.M.

On May 30, 2017

On a research day it is a bit of a toss up who the most important people in the room are. The participants, i.e., mock jurors are critical to our projects. Without them we cannot do our work. But, without the clients, we have no work to do. Our support staff usually is comfortable with […]

← Previous 1 … 8 9 10 … 12 Next →

Archive | Business Relationships

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

About Magnus