Archive | Common Courtesy

When a Client’s Focus is Cost, Beware

A Point of View

Melissa Pigott, Ph.D.

On October 9, 2018

Category: Business Frustrations, Common Courtesy, Getting the Job Done, Jury Consultants, Litigation Research, Magnus, Marketing your Business, Small Business Success

Some people, including attorneys and insurance adjusters who are potential clients of Magnus, are more focused on obtaining the lowest price for whatever they are buying than the quality of what they are buying. Other people, in contrast, want the very best products or services money can buy. Most people, of course, fall somewhere between […]

Another View

David H. Fauss, M.S.M.

On October 9, 2018

Category: Business Frustrations, Common Courtesy, Getting the Job Done, Jury Consultants, Litigation Research, Magnus, Marketing your Business, Small Business Success

I don’t worry too much about whether we’re seen as a Mercedes, Cadillac or Buick. But I know we aren’t a Hyundai or, for heaven’s sake, a Yugo (for those who remember those eastern European beaters). What is most frustrating is when a prospective client seems to be shopping price, and price only. A problem […]

RESPECT, addenda

A Point of View

David H. Fauss, M.S.M.

On October 4, 2018

Category: Business Frustrations, Business Relationships, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Jury Research, Litigation Research, Litigation Tips, Magnus, Magnus Insights, Magnus Research, Psychology, Small Business Success, Trial Consultants, Trial Consulting

We recently posted about RESPECT and used a couple of examples of how we were shown disrespect by our clients – “dissed” may be the current term for this. A friend (thanks Al) pointed out that the post might backfire if potential clients of ours were to think we’d post something negative about working with […]

Another View

Melissa Pigott, Ph.D.

On October 4, 2018

Many thanks to my dear friend, Al Weigand, for pointing out that there are sometimes multiple interpretations, including some that are unintended, of things we write. Al is a thoughtful, deliberative person who, upon reading the post about RESPECT, cautioned me that it could be interpreted by potential clients of Magnus as having the intent […]

R-E-S-P-E-C-T

A Point of View

David H. Fauss, M.S.M.

On September 13, 2018

Category: Business Frustrations, Business Relationships, Careers, Common Courtesy, Employment, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Litigation Tips, Magnus, Magnus Insights, Magnus Research, Psychology, Small Business Success, Trial Consultants, Trial Consulting

A few years ago, we had a case involving lawyers from Fort Lauderdale, Miami, Los Angeles, and San Francisco. We knew the Florida lawyers, who brought us into the case. The California lawyers were unknown to us; they were with a huge firm with a strong reputation. Our primary contact there was a Sr. Associate, […]

Another View

Melissa Pigott, Ph.D.

On September 13, 2018

Otis Redding wrote “Respect” in 1965. When sung by Otis Redding, the song was about a man who is willing to work hard all day, as long as he receives respect from his woman when he gets home. Aretha Franklin’s cover of “Respect,” released in 1967, has a different tone. Instead of begging for her […]

Good deed for the day

A Point of View

David H. Fauss, M.S.M.

On August 30, 2018

Category: Common Courtesy, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Small Business Success

A long, increasingly long, time ago, I was a Cub Scout, Webelo, then Boy Scout. I didn’t stick with the Boy Scouts too long, other interests intervened, but I was involved with all of these scouting organizations long enough to hear, and personalize, the good deed of the day philosophy. I thought of this today […]

Another View

Melissa Pigott, Ph.D.

On August 30, 2018

Category: Common Courtesy, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Small Business Success

David performs more good deeds than anyone I have ever met. That’s one of the reasons I like him! He even suggests good deeds for me to perform, such as reminding me to call a sick friend; ensuring I visit an old friend who is dying while waiting, in vain, on a transplant; buying an […]

Jury Duty: Hurry up and wait

A Point of View

David H. Fauss, M.S.M.

On July 26, 2018

Category: Common Courtesy, Jury Behavior, Jury Consultants, Litigation Tips, Magnus, Magnus Insights, Magnus Research, Psychology, Trial Consultants, Trial Consulting

A few weeks ago, a multi-colored piece of mail arrived at our house. Melissa got her hands on it when she checked the mail and, sounding like Nelson from The Simpson’s, said “Ha ha; you’ve got jury duty.” I’ll add, again – at least my 4th or 5th time in Broward County. While I’ve written […]

Another View

Melissa Pigott, Ph.D.

On July 26, 2018

Category: Common Courtesy, Jury Behavior, Jury Consultants, Litigation Tips, Magnus, Magnus Insights, Magnus Research, Psychology, Trial Consultants, Trial Consulting

Fortunately or unfortunately, David has been summoned for jury duty more than I have. And, given the length of David’s post about his most recent jury experience, I guess he has strong feelings about jury duty. In contrast to most people I know, I would love, absolutely love, serving my country as a juror. But, […]

People want to be appreciated

A Point of View

David H. Fauss, M.S.M.

On July 12, 2018

Category: Business Frustrations, Business personalities, Business Relationships, Careers, Common Courtesy, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Jury Consultants, Jury Research, Life Outside of Work, Magnus, Magnus Insights, Magnus Research, Marketing your Business

A friend/client recently told Melissa and me that his father, a long time judge in Miami, often told him that “People just want to be appreciated.” We were discussing the frequency with which lawyers often seem not to appreciate the effort that goes into, for example, “free proposals.” (As a digression, while I interact with […]

Another View

Melissa Pigott, Ph.D.

On July 12, 2018

When David and I recently heard this phrase, “People just want to be appreciated,” from our friend, we reflected on this truism. Regardless of who one is, the status one has achieved in life, and other variables, all of us want to believe our contributions have made a difference in someone’s life. I learned this […]

Get Help for Mental Health Issues

A Point of View

Melissa Pigott, Ph.D.

On June 19, 2018

Category: Common Courtesy, Getting Through Life and Work, Growing Old is Not for Sissies, Life Outside of Work, Mental Health, Psychology, Work-Life

David and I recently wrote about people with mental health issues who don’t act “normally.” This, related, post is about getting help for mental health issues. Because mental health issues are not as well understood as more observable physical maladies, there is often a reluctance for people who suffer from mental health problems to obtain […]

Another View

David H. Fauss, M.S.M.

On June 19, 2018

Category: Common Courtesy, Getting Through Life and Work, Growing Old is Not for Sissies, Life Outside of Work, Mental Health, Psychology, Work-Life

It is too late to “do something” after the harm is done. Red flags are called that for a reason – they are the signs that something isn’t right and that the person is likely to “go off the deep end” and hurt himself or herself, or worse, others. There are too many tragic examples […]

Cream & Sugar

A Point of View

David H. Fauss, M.S.M.

On June 14, 2018

Category: Business personalities, Careers, Common Courtesy, Entrepreneurship, Getting the Job Done, Getting Through Life and Work, Life Outside of Work, Marketing your Business, Small Business Success

Recently, I met a client/friend, or perhaps friend/client for “coffee.” Coffee is in quotes because I rarely drink it; I ordered iced tea. Here’s what went down. Robert asked for a coffee, with a little room for cream. The barista dude said “We only provide milk products for our lattes and cappuccinos. Our brewed coffee […]

Another View

Melissa Pigott, Ph.D.

On June 14, 2018

Readers of David’s and my posts often remark to me that they wonder when, or if, we will ever deplete our supply of topics about which to write. I believe this is highly doubtful, due to the colorful lives we live and our unique ways of looking at the world around us. Who would have […]

People with Mental Health Issues Don’t Act “Normally”

A Point of View

Melissa Pigott, Ph.D.

On June 12, 2018

Category: Common Courtesy, Getting Through Life and Work, Growing Old is Not for Sissies, Jury Research, Life Outside of Work, Litigation Research, Magnus, Magnus Research, Mental Health, Psychology, Trial Consultants, Work-Life

Mental health, and the absence of mental health, are largely misunderstood by the general public. In that mental health concerns, including the rapidly increasing rate of age related dementia, are common within our society, it is time for people to come to terms with the variety of signs and symptoms of cognitive crises. There are […]

Another View

David H. Fauss, M.S.M.

On June 12, 2018

As a psychologist, Melissa is acutely aware of mental health issues. However, in the last 10 or so years, the personal nature of her, and my, observations of mental health issues has grown, sadly, exponentially. This has included dementia related health issues of family and friends, as well as other mental health problems of family […]

“You’re Making Me Look Bad” (Because I Didn’t Read the Contract)

A Point of View

David H. Fauss, M.S.M.

On May 24, 2018

Category: Business Frustrations, Business Partnerships, Careers, Common Courtesy, Entrepreneurship, Getting the Job Done, Jury Consultants, Litigation Consultants, Litigation Research, Magnus, Magnus Insights, Magnus Research, Marketing your Business, Small Business Success, Trial Consultants

More often than one may think, I’ve been told by attorneys, who are the majority of our clients, that they never read our contract. This usually emerges when some detail “surprises” them. Yes, they received and later signed the contract to authorize our work. Yet, they often indicate that they did not see or understand […]

Another View

Melissa Pigott, Ph.D.

On May 24, 2018

It has been my experience, more often than not, when someone says “You’re making me look bad,” it is actually the case that the person saying this is making himself/herself look bad. Think about it. How many times has someone else made you look bad? Looking bad is something most people can do on their […]

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Archive | Common Courtesy

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

A Point of View

Melissa Pigott, Ph.D.

Another View

David H. Fauss, M.S.M.

A Point of View

David H. Fauss, M.S.M.

Another View

Melissa Pigott, Ph.D.

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